Re: Trend C/S/M For SMB on SBS2003
From: Les Connor [SBS MVP] (les.connor_at_DEL.cfive.ca)
Date: 07/08/04
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Date: Thu, 8 Jul 2004 14:24:28 -0500
Hi Damien,
It's a suite so far as the purchase contains all you need to protect your
SBS network, and then there's the price ;-). You can purchase the products
separately, but you don't get the suite (sweet) price.
I don't know why your hourly update isn't working, that isn't a problem with
the product. Updates work, otherwise the product would be useless. It's
something specific to your environment or configuration.
Like I said, don't be looking in officescan for any help with scanmail, it's
a separate application.
Like I said, the scanmail web console isn't worth spending any time on. You
need java if you want to run it at the server console instead of from a
workstation, but why bother when the application interface is superior and
is right there on the start menu.
I don't know about ISA feature pack, but there's no problem with CSM and
Exchange sp1. I doubt there are any issues with ISA feature pack either.
Perhaps you'll have better luck with another A/V solution, others here will
have some suggestions.
-- Les Connor [SBS MVP] ------------------------------------- SBS Rocks ! "Damien Storme" <ds@na.com> wrote in message news:uKh%231PRZEHA.2388@TK2MSFTNGP09.phx.gbl... > Les, > Thanks for the information. > The issues that I have are as follows: > > 1. Hourly server update not working > 2. OfficeScan console not showing installed ScanMail server name > 3. ScanMail Web Console not working > > I agree with your observation about the CSM Suite being three seperate > applications. My response would be that Trend should not sell this product > as a "suite", due to the lack of integration. > > When an installation hangs, such as CSM does at the conclusion of the > ScanMail installation, my confidence in the software is adversely affected. > > I still have questions about the affect of installing ISA 2000 feature pack > 1 and Exchange 2003 SP1 on CSM Suite for SMB. > > I have expended an enormous amount of time with this evaluation and will > continue to completion or exhaustion, whichever overtakes me... > > Thanks, > Damien > > "Les Connor [SBS MVP]" <les.connor@DEL.cfive.ca> wrote in message > news:eremDfQZEHA.3512@TK2MSFTNGP12.phx.gbl... > > Hi Damien, > > > > I'm not sure I understand what your issues are. > > > > a) To access Officescan or Scanmail configuration, a username/password > > combination must be used. You can set up a service account(s) for these, > or > > use Adminstrator account. Having to login is normal. > > > > b) The Officescan http configuration site doesn't get you access to > Scanmail > > configuration. These are separate applications. Configuration integration > in > > the form of a console would be a nice touch, but in practice they are very > > separate applications and there really is no operational connection > between > > the two. > > > > c) There is one configuration point for Officescan, and that's through the > > Officescan HTTP configuration site. There are 2 ways to configure > Scanmail - > > HTTP, and the Scanmail Managment Console (Application) from the start > menu. > > > > The Scanmail HTTP configuration site is a PITA, and I wouldn't recommend > it. > > Use the application instead. You must do this from the SBS desktop, but > > that's not really a problem with remote connection. > > > > Keep in mind the separate nature of the package - it's three applications. > > Officescan, Scanmail, and eManager. There's no management console that > > allows configuration all in one place. Once you understand that I think > you > > will be fine. (BTW, the only reason there is mention of Scanmail in the > > Officescan console, is because in C/S/M for SMB, they share the activation > > code). > > > > -- > > Les Connor [SBS MVP] > > ------------------------------------- > > SBS Rocks ! > > > > > > > > "Damien Storme" <ds@na.com> wrote in message > > news:u%23iVBfPZEHA.136@TK2MSFTNGP11.phx.gbl... > > > Based upon many favorable comments I decided to evaluate Trend C/S/M For > > SMB > > > on a new install of SBS2003 Premium with ISA/SQL. The install of > > OfficeSuite > > > was without exception. The ScanMail install, after file loading, > produced > > > the ScanMail Real-time Scan Monitor window and then produced a dialog > box > > > requesting account name/password (strange, I am logged in as > > administrator). > > > After I provided these the OfficeScan admin window (IE) became > > > non-responsive and I had to end task. The ScanMail services are in place > > and > > > ScanMail appears to function as expected. The abnormal end to the > ScanMail > > > install concerns me. Also when I open the OfficeScan HTML Admin Console > > and > > > select ScanMail for Exchange in the left panel, there is no entry for > the > > > server. This also is not normal, if the ScanMail install was successful > > then > > > I would expect an entry here. > > > > > > I have contacted Trend technical support two times without a solution. > > > > > > As this point, I have reinstalled CSM Suite three different times on two > > > different new installs of SBS 2003. I get the same results each time. > > > > > > While it may be premature at this time, I do not have high confidence in > > the > > > CSM Suite product for SBS 2003 Premium ISA/SQL. > > > > > > Any help/ideas would be greatly appreciated. Other product suggestions > > would > > > also be appreciated. > > > > > > Damien... > > > > > > > > > > > >
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