Re: Incoming mail stuck in SMTP "Messages Pending Submission" queue

From: Chester (chester_at_NOSPAMprosoundusa.com)
Date: 06/15/04 

Date: Tue, 15 Jun 2004 14:44:35 -0400

OK, thanks Les.

Just so you know, I did try each of the steps you suggested before moving on
to the next one.

So, here is a status update.

I have only 1 POP3 account configured. It is routing to a specific user,
rather than a Global box.

I've set all the logging items you mentioned to maximum.

I looked in the C:\Program Files\Exchsrvr\Mailroot\vsi 1\pickup and \badmail
and \Queue and found three files in the Bad Mail folder. Unable to determine
what they are, but the dates on them are from January 31st, so they probably
aren't the problem.

And I've verified that the VS API Virus scanning is Deselected.

I'll just see what happens and post back with the results.

Thank you.

Chester

"Les Connor [SBS MVP]" <les.connor@DEL.cfive.ca> wrote in message
news:e2$ys6vUEHA.3076@TK2MSFTNGP10.phx.gbl...
> When you get this down to one pop box, go to the properties of the pop3
> connector, and on the troubleshooting tab, turn the logging level up to
> Maximum.
>
> If mail other than pop3 mail is getting stuck, then we have to turn up
other
> logging as well.
> In ESM | Servername > properties > Diagnostic Logging tab, set logging to
> maximum for all categories of MSExchangeTransport services.
>
> See what's in these folders:
> C:\Program Files\Exchsrvr\Mailroot\vsi 1\pickup and \badmail and \Queue.
>
> In Scanmail, see that Enable VS API virus scanning is deseleted to take
> Scanmail out of the picture.
>
> --
> Les Connor [SBS MVP]
> -------------------------------------
> SBS Rocks !
>
>
>
> "Les Connor [SBS MVP]" <les.connor@DEL.cfive.ca> wrote in message
> news:ud2UKuvUEHA.212@TK2MSFTNGP12.phx.gbl...
> > To resolve it without troubleshooting, then go to SMTP mail and don't
use
> > the pop3 connector.
> >
> > Other options
> >
> > Call PSS and have them troubleshoot it/resolve it.
> > Or, take it slow and try and isolate the problem by going one thing at a
> > time.
> >
> > Are there any errors in the application or system event logs ?
> > Did you try configuring just 1 isp pop account - 1 user, or are you
using
> a
> > 'global' pop box?
> >
> > Lets get down to a simple configuration with one pop account only and
get
> > that working.
> >
> > --
> > Les Connor [SBS MVP]
> > -------------------------------------
> > SBS Rocks !
> >
> >
> >
> > "Chester" <chester@NOSPAMprosoundusa.com> wrote in message
> > news:eh5GVivUEHA.3200@TK2MSFTNGP10.phx.gbl...
> > > Hi Les,
> > > Thanks for your help. Still having the same problem. I've updated
to
> > the
> > > Rollup from microsoft, I've re-done the POP3 connector, I've ensured
all
> > the
> > > addresses have the @domain.local included, I've excluded the Exchsrv
> > folder
> > > from the Office Scan, and I've cleared the queue by rebooting (had to
do
> > > that three times today already!)
> > >
> > > So, what can we do to resolve this? Thanks!
> > >
> > > Chester
> > >
> > > "Les Connor [SBS MVP]" <les.connor@DEL.cfive.ca> wrote in message
> > > news:uXO5O1uUEHA.3512@TK2MSFTNGP12.phx.gbl...
> > > > Also, ensure Officescan real time scan on the sever is excluding
your
> > > > (default install point) C:\Program Files\Exchsvr directory. It's not
> > > really
> > > > a requirement to exclude the entire directory, but it's convenient.
If
> > > > you've moved your database and\or logfiles to another location,
> exclude
> > > that
> > > > location as well.
> > > >
> > > > You don't want Officescan scanning any exchange file/folders,
scanmail
> > > will
> > > > look after exchange.
> > > >
> > > > --
> > > > Les Connor [SBS MVP]
> > > > -------------------------------------
> > > > SBS Rocks !
> > > >
> > > >
> > > >
> > > > "Les Connor [SBS MVP]" <les.connor@DEL.cfive.ca> wrote in message
> > > > news:%23bZ%23DAuUEHA.3540@TK2MSFTNGP11.phx.gbl...
> > > > > Hi Chester,
> > > > >
> > > > > If it were me, here's what I'd do:
> > > > >
> > > > > a) Go into pop3 connector configuration and delete all the pop3
> > mappings
> > > > you
> > > > > have there. That should disable the pop3 connector.
> > > > >
> > > > > b) get your queues cleaned out any way you can, even if you have
to
> > > delete
> > > > > some items.
> > > > >
> > > > > c) install either Exchange SP1 or this Update rollup for Exchange
> > (we're
> > > > > looking for a specific fix
> > > > > http://support.microsoft.com/default.aspx?scid=kb;[LN];KB837444)
to
> > > ensure
> > > > > that addresses are being updated correctly. If you do either SP1
or
> > the
> > > > > Update Rollup, the fix is included and you don't need to call PSS.
> The
> > > > > Update Rollup download link is below:
> > > > >
> > > > >
> > > >
> > >
> >
>
http://www.microsoft.com/downloads/details.aspx?FamilyID=8bdaf1df-fec1-447f-9677-2204599a71f8&displaylang=en
> > > > >
> > > > > d) Ensure all of your users have at least the user@domain.local
> email
> > > > > address in their properties.
> > > > >
> > > > > e) Run the CEICW, setting up *one* of the pop boxes, and test it
> > > > > thouroughly. If there are any problems, we'll crank up logging.
> > > > >
> > > > > --
> > > > > Les Connor [SBS MVP]
> > > > > -------------------------------------
> > > > > SBS Rocks !
> > > > >
> > > > >
> > > > >
> > > > > "Chester" <chester@NOSPAMprosoundusa.com> wrote in message
> > > > > news:udl6pvlUEHA.1656@TK2MSFTNGP09.phx.gbl...
> > > > > > Hello Les,
> > > > > > Hmm, any other suggestions? I tried these, with no luck at
> all!
> > > > Weird
> > > > > > thing is, I had some server alerts in the cue, and once I ran
> > > iisreset,
> > > > > one
> > > > > > of those came through, but none of the others, and none of the
> > outside
> > > > > mail
> > > > > > that was supposed to be routed to me.
> > > > > >
> > > > > > I'm telling you, this is a problem that I am not alone in
having.
> > Can
> > > we
> > > > > > please get this fixed?
> > > > > >
> > > > > > Chester
> > > > > > "Les Connor [SBS MVP]" <les.connor@DEL.cfive.ca> wrote in
message
> > > > > > news:uYRH88AUEHA.3140@tk2msftngp13.phx.gbl...
> > > > > > > Hi Chester,
> > > > > > >
> > > > > > > What's sticking, incoming or outgoing ? Can you drill down a
> bit,
> > > > check
> > > > > > the
> > > > > > > properties of the messages themselves to see what the status
of
> > the
> > > > > emails
> > > > > > > is ?
> > > > > > >
> > > > > > > Are they legit emails? (i.e not ndr's to non-existent
domains).
> > > > > > >
> > > > > > > Try and restart the MSExchangeSA service. If that does
nothing,
> > try
> > > > > > restart
> > > > > > > the SMTP default virtual server. If no joy, or the smtp vs
gets
> > > hung,
> > > > > run
> > > > > > > iisreset from a command prompt.
> > > > > > >
> > > > > > > --
> > > > > > > Les Connor [SBS MVP]
> > > > > > > -------------------------------------
> > > > > > > SBS Rocks !
> > > > > > >
> > > > > > >
> > > > > > >
> > > > > > > "Chester" <chester@NOSPAMprosoundusa.com> wrote in message
> > > > > > > news:ei5UxUAUEHA.1020@TK2MSFTNGP11.phx.gbl...
> > > > > > > > <RANT>
> > > > > > > > I am so sick and tired of mail getting stuck in the queue!
> > > > Especially
> > > > > > > since
> > > > > > > > the only way I have found to clear it is a reboot!
> > > > > > > > What can we do to fix the problem? This is driving me up a
> > wall!!!
> > > > > > > > </RANT>
> > > > > > > > :-)
> > > > > > > > Yes, we have Trend CSM, and are using the POP3 Connector.
Any
> > > ideas?
> > > > > Any
> > > > > > > > suggestions? Is Trend really the culprit?
> > > > > > > >
> > > > > > > > Help would be much appreciated! Thanks!
> > > > > > > >
> > > > > > > > Chester
> > > > > > > >
> > > > > > > >
> > > > > > >
> > > > > > >
> > > > > >
> > > > > >
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
>

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