Re: The myths of SBS
From: Chad A. Gross [SBS MVP] (chad.gross_at_laytonflower.nospam.com)
Date: 05/27/04
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Date: Thu, 27 May 2004 00:04:29 -0500
Like Kevin, I don't have any issues with changing tapes or strong passwords
at any site - and I have some small sites. I have an SBS2000 site with only
3 PCs and they never miss a backup - and these are highly technical people.
For me, the difference has always been selling the idea. If I demand this
is the way it is going to be done, there will always be resistance. If I
lay out the arguments in such a way where the decision maker comes to the
conclusion that 'we need tapes changed daily and stored off-site' and 'we
need strong passwords changed regularly' - then you're good to go -
especially if you take the time to explain and present the same arguments to
the end users - and they see the value in the process. That is another
reason why we include training with every install - not only to help the
users use the features & functionality they have, but to also have the
opportunity to instill best practices and explain why they're best
practices. Virtually any client can and will accept & embrace backup
rotations and security best practices if you invest time and effort in
helping them understand why these things are important. We don't want our
users to be helpless and have to call us for everything - we want them to
learn about the system they invested in, to understand how to get the most
out of it and how to protect it. None of us can unilaterally declare 'this
is what you are going to do' - because it won't happen that way.
It's simply a matter of communicating with the client that these practices
are in their best interest. Our experience has been that doing so not only
leads to the customer embracing these practices, but results in a stronger
relationship between us and the client.
-- Chad A. Gross - SBS MVP SBS ROCKS! www.msmvps.com/cgross www.gosbs.org root wrote: > "Kevin Weilbacher [SBS-MVP]" <kweilbacMVP@gte.net> wrote in message > news:udX6AM6QEHA.556@tk2msftngp13.phx.gbl... >> Sorry, but I disagree. Most of these "issues" are easily resolved by >> ensuring that upper mgmt (the boss or owner in most SMB companies) >> take the lead. > > > That's a larger company. The boss may be the one who isn't suited to > dealing with a tape. > >> I don't have any problems with users changing tapes. If they >> complain under their breath, fine. But it get's done, as does the >> weekly offsite tape backup. We make it someone's job assignment. We >> designate a backup person. End of story. > > Not a well thought out story. > >> Strong passwords? There are ways to implement strong passwords in an >> acceptavble fashion. > > Not hardly short of a gadget. > >> Again, I get the support of the owner or boss. > > Again, he's often the one resisting and usually rightfully so. > >> When I >> switched my first SBS2000 site to SBS2003, I explained to the boss >> what will be required. I told him I would provide a sealed envelope >> for each person with their intial strong password when everyone came >> in on Monday. And then I sent out a letter on the Friday before the >> upgrade weekend letting everyone know what to expect. No problems. >> No Fuss. > > And not general reality either. > >> "root" <postmaster@buchanangc.com> wrote in message >> news:ONBjFz5QEHA.2716@tk2msftngp13.phx.gbl... >>> >>> "Kevin Weilbacher [SBS-MVP]" <kweilbacMVP@gte.net> wrote in message >>> news:eAJpHY5QEHA.808@tk2msftngp13.phx.gbl... >>>> More untruths ... from David Lettermens Top Ten List ... >>>> >>>> 10. ISA is not an acceptable firewall >>>> >>>> 9. You can't train users to replace the backup tapes >>> >>> You got that one wrong. Sometimes you can't and sometimes one >>> doesn't want to. >>> Tapes are often not suitable for a small business. >>> >>>> 6. Users will refuse to use strong passwords >>> >>> Wrong again, often users will refuse to use strong passwords and >>> rightfully so...do a smart card or something.
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