Re: Open letter to Trend Micro
From: Mark (anonymous_at_discussions.microsoft.com)
Date: 05/06/04
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Date: Thu, 6 May 2004 13:55:42 -0700
Now it's my turn to disagree with you, I only had this
issue on one system and only had the reboot issue on one,
two others didn't have the reboot issue and two don't
have the e-mail problem (not the same two).
If it was a consistent across the board issue I could see
you being annoyed but when things are erratic how are
they to know?
>-----Original Message-----
>Gotta disagree with you, Les. I'm not upset with the
fact that we have to
>spend money on Trend's software to deal with the spam
problem. I'm upset by
>the fact that Trend's software is causing its own set of
problems. And since
>both the reboot problem and the performance report
quarantine problem seem
>to affect all SBS03 users, I would think that Trend
could have prevented
>these problems through better testing in their own shop.
And it's not like
>these updates had to be rushed out the door in response
to new threats like
>Sasser. So what's the excuse?
>
>Is Trend the only software manufacturer to release buggy
software? We all
>know the answer to that one. But I think they could do a
better job, and
>they could certainly do better in terms of tech support.
(How 'bout a
>monitored newsgroup like this one, for example?)
>
>"Les Connor [SBS MVP]" <les.connor@DEL.cfive.ca> wrote
in message
>news:uBrf6O6MEHA.2676@TK2MSFTNGP12.phx.gbl...
>> David,
>>
>> I hear your frustration. But ....
>>
>> The problem is not Trend, the problem lies with those
who spam (and
>> manufacture malware), and with those who don't take
reasonable precautions
>> to prevent aiding the spammers. Our problem, A/V
manufacturers opportunity
>> ;-).
>>
>> FWIW, you'll have a difficult time beating the
protection C/S/M offers at
>> the price. Those with no spam control won't have the
occasional false
>> positive. Just a whole lot of spam.
>>
>> --
>> Les Connor [SBS MVP]
>> -------------------------------------
>> SBS Rocks !
>>
>>
>>
>> "David Schrag" <david-no-spam@schrag.net> wrote in
message
>> news:%23vgBFn5MEHA.3312@tk2msftngp13.phx.gbl...
>> > Could you folks please improve your testing regimen
for C/S/M - SMB
>> updates,
>> > specifically on SBS03 servers? A month ago your
update caused
>spontaneous
>> > server reboots, and now an update to eManager is
quarantining our server
>> > performance reports. You have a lot of fans in the
SBS community ... but
>> if
>> > this keeps up you're likely to lose a bunch of them.
Who knows ... you
>> might
>> > even lose your MS Gold Certified Partner status.
>> >
>> >
>>
>>
>
>
>.
>
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