Re: Open letter to Trend Micro

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From: David Schrag (david-no-spam_at_schrag.net)
Date: 05/06/04 

Date: Thu, 6 May 2004 16:34:00 -0400

Gotta disagree with you, Les. I'm not upset with the fact that we have to
spend money on Trend's software to deal with the spam problem. I'm upset by
the fact that Trend's software is causing its own set of problems. And since
both the reboot problem and the performance report quarantine problem seem
to affect all SBS03 users, I would think that Trend could have prevented
these problems through better testing in their own shop. And it's not like
these updates had to be rushed out the door in response to new threats like
Sasser. So what's the excuse?

Is Trend the only software manufacturer to release buggy software? We all
know the answer to that one. But I think they could do a better job, and
they could certainly do better in terms of tech support. (How 'bout a
monitored newsgroup like this one, for example?)

"Les Connor [SBS MVP]" <les.connor@DEL.cfive.ca> wrote in message
news:uBrf6O6MEHA.2676@TK2MSFTNGP12.phx.gbl...
> David,
>
> I hear your frustration. But ....
>
> The problem is not Trend, the problem lies with those who spam (and
> manufacture malware), and with those who don't take reasonable precautions
> to prevent aiding the spammers. Our problem, A/V manufacturers opportunity
> ;-).
>
> FWIW, you'll have a difficult time beating the protection C/S/M offers at
> the price. Those with no spam control won't have the occasional false
> positive. Just a whole lot of spam.
>
> --
> Les Connor [SBS MVP]
> -------------------------------------
> SBS Rocks !
>
>
>
> "David Schrag" <david-no-spam@schrag.net> wrote in message
> news:%23vgBFn5MEHA.3312@tk2msftngp13.phx.gbl...
> > Could you folks please improve your testing regimen for C/S/M - SMB
> updates,
> > specifically on SBS03 servers? A month ago your update caused
spontaneous
> > server reboots, and now an update to eManager is quarantining our server
> > performance reports. You have a lot of fans in the SBS community ... but
> if
> > this keeps up you're likely to lose a bunch of them. Who knows ... you
> might
> > even lose your MS Gold Certified Partner status.
> >
> >
>
>

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