Re: BCM fails on install
From: Peter Gallagher [MSFT] (petergal_at_online.microsoft.com)
Date: 04/01/04
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Date: Thu, 1 Apr 2004 14:05:40 -0600
Hello Chester,
For the BCM addin to install on Outlook 2003, it simply checks the registry
key AND checks to see if Outlook is running in cached mode. Your registry
key looks fine, are you running Outlook in cached mode?
Just to be clear, is the issue the BCM install or configuring Outlook to use
the BCM service in the profile?
Thanks for posting!!
Regards,
Peter Gallagher
Microsoft Product Support
Small Business Server Team
This posting is provided "AS IS" with no warranties, and confers no rights.
"Chester" <chester@NOSPAMprosoundusa.com> wrote in message
news:uZP6vlAGEHA.4084@TK2MSFTNGP11.phx.gbl...
> Hello Peter,
> It's version 5.2
>
> What should it be, or how do I update it?
>
> Chester
>
>
> "Peter Gallagher [MSFT]" <petergal@online.microsoft.com> wrote in message
> news:urmcYS6FEHA.1396@TK2MSFTNGP11.phx.gbl...
> > Hello Chester,
> >
> > On your client machine, open Regedit and navigate to the following
> location:
> >
> > hklm\software\microsoft\smallbusinessserver\clientsetup. With
clientsetup
> > highlighted, do you have a "version" key on the right?
> >
> > If so, what is the value?
> >
> > Thanks for posting!!
> >
> > Regards,
> > Peter Gallagher
> > Microsoft Product Support
> > Small Business Server Team
> >
> >
> > This posting is provided "AS IS" with no warranties, and confers no
> rights.
> >
> >
> >
> > "Chester" <chester@NOSPAMprosoundusa.com> wrote in message
> > news:%23eDvJe3FEHA.3372@TK2MSFTNGP09.phx.gbl...
> > > Ok, first off, hold your flames, I DID search the newsgroup and Google
> > > before I posted. I found several with the same problem, but I missed
the
> > key
> > > to resolving it.
> > >
> > > Ok, we're running SBS2k3, and I want to install BCM on my laptop. So,
I
> > > first off, downloaded the patch from MS to allow it, installed the
> patch.
> > > When I run it, it says "the upgrade patch cannot be installed by
Windows
> > > becuase the program to be upgraded may be missing, or the patch may
> update
> > a
> > > different version..." I thought I had installed this already once
> before,
> > > but I was just verifying that i had it. So I don't know what the issue
> is
> > > there. So, I decided to install BCM. It gets about halfway through,
then
> > > pops this error message: "Setup failed to configure the server. Refer
to
> > the
> > > server error logs and setup error logs for more information."
> > >
> > > So, I looked through the logs on the server and on my laptop. Nothing
on
> > the
> > > server, and on the laptop it just says that the BCM installation
failed.
> > > Yipee! I knew that! ;-)
> > >
> > > So what am I missing? Can you tell me what to look for to see if I
have
> > the
> > > patch? And if I do, what should I try? Thanks!
> > >
> > > Chester
> > >
> > >
> >
> >
>
>
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