Re: Losing email folder

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From: Les Connor [SBS MVP] (les.connor_at_DEL.cfive.ca)
Date: 03/27/04 

Date: Fri, 26 Mar 2004 18:12:10 -0600

One8,

Perhaps the user deleted the folders by mistake? Have you tried Recover
Deleted Items ? Click on Deleted Items in the Outlook Folder List. On the
menu, click Tools | Recover Deleted items, and see if anything shows up
there.

If not, and the items are really important, you could investigate Exchange
Recovery Storage Group.

How to Use Recovery Storage Groups in Exchange Server 2003
http://support.microsoft.com/default.aspx?scid=kb;en-us;824126&Product=exch2
003

The Recovery Storage group allows you to create another mail store for
recovery purposes, while your existing store remains online. You then
restore a backup to this store, take what you want from it (like create a
.pst of the individuals mailbox, for example), and can then use that to
restore the items to the current mailbox.

As for what caused it, if the user didn't delete the folders, then about the
only thing I can suspect is Anti-virus scanning causing problems if it's
scanning exchange folders.

Overview of Exchange Server 2003 and Antivirus Software
http://support.microsoft.com/default.aspx?scid=kb;en-us;823166&Product=exch2
003 

--
Les Connor [SBS MVP]
-------------------------------------
SBS Rocks !
"One8" <one8solutions@hotmail.com> wrote in message
news:#sA5$x4EEHA.696@TK2MSFTNGP12.phx.gbl...
> Actually email folders with in a mailbox
>
> "John Bay (MSFT)" <johnbay@online.microsoft.com> wrote in message
> news:o0Cr6D3EEHA.1996@cpmsftngxa06.phx.gbl...
> > Are you saying that two Exchange mailboxes have been deleted?
> >
> > If you go to Exchange System Manager and go to the mailboxes item under
> the
> > mailbox store, do you see any mailboxes with a red X on them?
> >
> > By default in SBS 2003, we don't delete mailboxes for 30 days.  The
> mailbox
> > may be listed in mailboxes as a disconnected box.
> >
> > The shadow copy service can made a backup of the entire database file.
> You
> > could restore that file and possibly recover the data but it is
> > complicated.
> >
> > There is no way to use those copies to just restore a single missing
> > mailbox.  It would restore the entire mailbox store.
> >
> >
> > Best Regards,
> >
> > John Bay, MCSE 2000
> > Microsoft Support Engineer
> >
> > This posting is provided "AS IS" with no warranties, and confers no
> rights.
> >
> >
>
>

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