Re: Need pcAnywhere host behind SBS Basic RRAS
From: David Schrag (david-no-spam_at_schrag.net)
Date: 03/22/04
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Date: Mon, 22 Mar 2004 14:04:33 -0500
I agree, it's stupid, but it's a requirement of the company that provides
the software. They won't give you tech support unless they have the ability
to access your system via pcAnywhere -- no other remote options are
supported.
Actually, pcAnywhere does have an advantage in this case, in that the tech
support folks can do screen sharing rather than complete desktop control,
which blanks out the end-user's screen. The only other way to achieve that
using the SBS tools would be to have tech support log in as administrator to
the server and offer Remote Assistance, which we obviously don't want them
to do.
I have a feeling that the outgoing ports are going to be the same as the
incoming ports. That's how all the other services are configured in the
NAT/Basic Firewall screen. And I also have a feeling that Symantec support
wouldn't have the slightest idea what I'm talking about. 8^)
"Russ" <russ@NoSpamrussellgrover.com> wrote in message
news:%23B20paDEEHA.2564@TK2MSFTNGP11.phx.gbl...
> I'm confused why he "NEEDS" PC anywhere? Why not just us Remote that's
built
> in on the SBS Server.
> You wouldn't have to do ANY of what you are doing now. Plus You don't have
> to Buy PC anywhere ever again!
> Then from any Browser (IN THE WORLD) he can type
> https://Server.Domain.com/Remote
> And Access that PC (Assuming that PC is on the Domain.)
>
> No Don't have anything agains Symantec. but Since SBS has Free Remote that
> works why go anywhere else?
>
> If that PC is not on the Domain
> You can Try Symantec Support here
> http://www.symantec.com/techsupp/support_options.html
> They could help you with what Ports to use
>
> 0;-)
>
> Russ
>
> "David Schrag" <david-no-spam@schrag.net> wrote in message
> news:OWp6yVCEEHA.3696@TK2MSFTNGP10.phx.gbl...
> > We are using some software whose tech support requires access to one of
> our
> > PCs via pcAnywhere. We are using SBS03 in a dual-NIC plus hardware
> firewall
> > without ISA configuration. I have configured the hardware firewall to
> > forward TCP port 5631 and UDP port 5632 to the server's external NIC IP.
> Now
> > I need to figure out how to direct this traffic to the one PC on the
> network
> > that will be running the pcAnywhere host software. I've reserved an IP
> > address for that PC in the DHCP configuration and I've gotten as far as
> > going through Server Management to Advanced Management, Computer
> Management,
> > Services and Applications, Routing and Remote Access, IP Routing,
> NAT/Basic
> > Firewall, properties of external NIC, Add Service.
> >
> > I assume I need to add two services and forward them to my PC's private
> IP,
> > one for Incoming Port TCP 5631 and one for Incoming Port UDP 5632. What
do
> I
> > use as the Outgoing Ports?
> >
> >
>
>
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- In reply to: Russ: "Re: Need pcAnywhere host behind SBS Basic RRAS"
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