Two Issues within SBS2k3 - Update still need help.

Tech-Archive recommends: Speed Up your PC by fixing your registry

From: Fred Phillips (anonymous_at_discussions.microsoft.com)
Date: 03/22/04 

Date: Mon, 22 Mar 2004 06:01:32 -0800

I hope everyone had a wonderful weekend, Here is an
update to my two issues I posted back on the 18th.

1. I had the users select file print from within the
application on the remote computer and the local printer
at their residence is not available.
I've tried everything I know of and hope someone has
experienced this issue before or knows someone who has.

2. I had the user remote in to his office desktop from
another XP computer and this works just fine. I know it
works remotely because I have remoted in to all the
workstations at the office from my home PC. I checked his
user account and he is a member of the mobile template,
is a member of remote web workplace group etc. Now the
one thing is, his account was originally created with the
standard user template and when he was given Remote
authorization, I added him to the same remote groups I am
a member of. He can use OWA and RWW to check his e-mail
just fine, he cannot remote to his desktop from outside
the office.

I pasted my original issues below.. any help again is
always appreciated.

Sincerely,
Fred

Sorry I just Skimmed..
For Number 1. Printing

Ok I tried it from my Server and it works.. Hmm...

I don't mean to call your Users (um Dumb)
But are they accidentally Clicking the "printer Icon" in
applications?
If so that prints to thier default printer at work.

I know this seems obvious to us but some people don't
think when it comes to
printing.
Make sure they CHOOSE thier Local printer when Printing..
File > Print > Then Select printer.
not just the Printer Icon..

For Number 2 Remote.

Can he Login Remote Desktop internally? At someone elses
PC?

I hope this helps more than My LAST post
Sorry :(

Russ

"Fred Phillips" <anonymous@discussions.microsoft.com>
wrote in message
news:b1ab01c40d1f$0ce4e050$a001280a@phx.gbl...
> Thanks for the reply, actually in my explanation, I did
> disable the firewall in my troubleshooting, this didn't
> work either.
> >-----Original Message-----
> >I know this is a Shot in the Dark but since you are
> desperate.
> >
> >is the persons system at his house have the XP Firewall
> installed or any
> >firewall Software or HW?
> >If so have him disable it for once and see if the print
> goes through.
> >I know this may not have ANYTHING to do with it. but If
> it does work it
> >would be worth the try..
> >Russ
> >
> >"Fred Phillips" <anonymous@discussions.microsoft.com>
> wrote in message
> >news:cb4b01c40cfe$120ee8d0$a601280a@phx.gbl...
> >> I've been posting this for the past few weeks and
have
> >> religiously checked my post with no avail. I'm hoping
> >> someone can help me with my RWW problems.
> >>
> >> 1. Printing to a local printer while using Remote Web
> >> Workplace.
> >> I have two users that when at home, they can remote
in
> to
> >> their office desktop beautifully. The problem is
> >> printing. I had them select in the Remote Connection
> >> Options to Print to local computer from remote
> documents.
> >> If they are remoting in and using anything from
Office
> >> XP, Quickbooks or AutoCAD, when they click the print
> >> button it prints to their default printer at the
office
> >> and not their local printer at home. I've installed
> >> drivers for their home printer on their office
desktop
> >> (But according to reading MS instructions I shouldn't
> >> have to do this) thats a tedious task to install
> >> everyones printer drivers for their local home
printer
> on
> >> their office PC so they can print. I've also made
their
> >> home PC workgroup the same as our netbios domain
name.
> >> Does anyone have any other ideas? BTW, I can print
just
> >> fine at home while using RWW. My user account isn't
set
> >> up any differently than theirs.
> >>
> >> 2. I have a user who has a laptop at home running
> Windows
> >> XP Home Edition and a Wireless Internet Connection
> >> 54mbps. He is completely up to date as far as
software
> >> and IE Explorer. His Windows XP firewall is DISABLED,
> his
> >> Trend Micro PCCillin 2004 has the firewall portion
> >> disabled. He accesses the Remote Web Workplace login
> >> screen, successfully logs in and gets the main menu.
He
> >> can check his e-mail fine, when he goes to Connect to
> >> Desktop Computers, he selects his desktop and
> >> clicks "Connect". The error message he gets is, "The
> >> computer you are attempting to connect to is either
> busy,
> >> you don't have permissions, the desktop is not set up
> for
> >> remote connectivity or the network is busy.. I've
> checked
> >> the desktop, both Remote Assistance and Remote
Desktop
> >> are enabled and myself and the user are setup as
> >> authorized to use Remote Desktop. I can remote in
just
> >> fine from my residence to his office desktop. Now, I
> had
> >> him bring his laptop in and I walked across the
street
> to
> >> starbucks and used their wireless internet
connection.
> I
> >> remote in and get the same error message with I try
to
> >> log in with his account and with mine. Any ideas
> anyone?
> >>
> >> These problems have been ongoing and I haven't been
> able
> >> to resolve them. I've searched the knowledgebase and
> >> through tons of pages here looking for clues. Someone
> >> please help?
> >>
> >> Thanks very much in advance,
> >> Fred
> >
> >
> >.
> >

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