Re: Shadow copy service locks up server.

Tech Tip: Click here to run a free scan for Windows Errors and optimize PC performance

From: Adi Oltean [MSFT] (aoltean_at_microsoft.com)
Date: 02/25/04 

Date: 25 Feb 2004 13:16:18 -0800

Is this the update that you downloaded from the DELL site?

Thanks, Adi
P.S. This posting is provided "AS IS" with no warranties, and confers
no rights.

http://support.dell.com/us/en/kb/document.asp?DN=1056235

Problem

Dell PowerEdge 2400, 2450 and 4400 servers may lockup during Exchange
disk operations that are particularly input output (I/O) intensive.
This occurs only on Exchange 5.5 under Microsoft Windows NT 4.0 or
Windows 2000.

Discussion

Dell has identified an issue with the PERC ROMB RAID controller
firmware on the above servers.

 NOTE: RAID on motherboard (ROMB) refers to PERC controllers that are
imbedded on the motherboard (system board) of your server.

The issue only occurs under the following circumstances:

Defrag of the database.
Repair of the database.
Heavy disk use under normal operation.
This only occurs when using the following RAID controllers with
versions of driver or firmware earlier than 2.5:

PowerEdge 2400 - PERC 2/Si
PowerEdge 2450 - PERC 3/Si
PowerEdge 4400 - PERC 3/Di
When the lockup occurs no error message is generated. The display
simply stops responding and the only way to restore normal operation
to the server is to power it off and then back on again.

<anonymous@discussions.microsoft.com> wrote in message news:<0c7a01c3fb1a$d533f760$a001280a@phx.gbl>...
> Thanks for the answer, you are exactly right, there was a
> problem with the driver, we downloaded the updated one,
> and now we do not get the error message any more, just
> the symptom! There is no error code at all now, the
> server just stops. >-----Original Message-----

Relevant Pages