Re: Exchange 2003 Not sending to ISP's SMTP Server
From: Susan Bradley, CPA aka Ebitz - SBS Rocks [MVP] (sbradcpa_at_pacbell.net)
Date: 02/16/04
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Date: Sun, 15 Feb 2004 22:05:27 -0800
Dont' reload... you just need to rerun that ICW.
Let's review... any router between you and the outside world? You do
have Internet connectivity right?
BTW my inside domain is diff so that's not a biggie.
Tom wrote:
> Susan,
>
> I'm not really sure since the ISP will not support help
> with setting up a clients Exchange Server in this type of
> setup. Go figure, but they sure want the bucks for the
> service! Hee Hee!
>
> Anyway, in thinking of this as well, we had tried a mail
> server of a co-worker. His server does not need
> authentication of any type, so we reran all of the
> wizards and set up everything for his SMTP service.
> Still a no go. He even said it didn't even try to hit
> his server at all. That was confusing. SO in other
> words, it never left our box to hit his. Why?
>
> Does Outlook Express authenticat when sending SMTP mail?
> I looked in the setting and I could not find a thing in
> either the general setting or the e-mail account for
> proof of this, but who knows, becasue the setting are
> really general and I don't really use OUtlook Express all
> that much. How would I be able to tell?!?!?! But to be
> sure, I went in and told it to do basic authentication,
> and then Windows Authentication. Neither of them worked.
>
>
> Here is what I had tried in the past that worked, so I'm
> wondering if there is smoething in this. In SBS200, we
> sort of did the same thing. A company had a domain name
> and the domain gave them their POP and SMTP accounts. So
> when setting up the server, we used everything for this
> server when it came time. The domain was even the same
> inhouse as outside. We set up the POP and SMTP
> connectors using the wizard, and everything worked. The
> users e-mail in house were the same as the outside domain
> they registered and had pop and SMTP access through.
>
> The ONLY thing that is not the same in this version is
> that the inside domain is nothing like the POP and SMTP
> server they are trying to send and recevie from. Now I
> know it's not a good thing to name a domain after it's
> ISP provider becasue thats just asking for all types of
> problems, but the server will never really sit on the
> outside world, so I don't know what would happen, but I
> can just guess that it won't be good.
>
> So now, I have access to a domain that has POP and SMTP
> running. They are not a service provider but a private
> domain. I'm going to try setting up this domain as the
> same for the POP and SMTP. Hell, I have already reloaded
> this server about 6 times. I know this will probably
> cause problems, and I'm sure of it. But I guess if it
> take a 3 hour sserver load to get this to work this way,
> then I can reload it with our setting but then I'm sure I
> will run right into the same thing.
>
> Any suggestions?!?!?
>
> Still struggeling with this, and now I'm on my 7th server
> reload. I'm doing this becasue each time I make many
> changes that do not work, I want a clean slate so I can
> say "Hey, I'm working on a fresh install and nothing has
> been changed" when asking for help. I know, crazy, but
> it works when help is trying to figure out if I messed
> something up in the middle of trying to figure it out.
>
> Get back to me when you can, and again, I really
> appreciate all the help your offering! :)
>
>
>
>
>>-----Original Message-----
>>Are you sure you don't need to authenticate on that mail
>
> server?
>
>>They are doing this so you can't accidently be a mail
>
> relayer. The old
>
>>pop connector in SBS2k could be relayed off in some
>
> circumstances.
>
>>Tom wrote:
>>
>>>Hello Susan,
>>>
>>>Ok, I have done exactly what you said in the last e-
>>>mail. I put in the mail server in the area where it
>>>asked for an e-mail domain. I then looked at your
>
> link
>
>>>to the smallbizserver site and added that as well.
>>>
>>>Now when I send something to my ISP's SMTP server and
>>>it's actually an e-mail address that is not on this
>
> site,
>
>>>just becasue it ends in ptdprolog.net Say
>>>whatever@ptdprolog.net, I get a #5.5.0 error telling
>
> me
>
>>>there is an SMTP configuration error contact my
>>>administrator. Great.
>>>
>>>And when I send something outside of the
>>>mail.ptdprolog.net email domain, say
>
> anyone@yahoo.com I
>
>>>get a #5.3.0 SMPT error telling me that my SMTP host
>
> was
>
>>>reject and it tell me to go to this anti spam site or
>>>something weird like that. It's in the reply that the
>>>admiistrator gets in his account since this is the
>>>account I'm sending from.
>>>
>>>Now what gives? I'm just about fed up with the whole
>>>thing since I have been trying this now for three
>
> days.
>
>>>I really appreciate everythin you said, I really do, I
>>>guess i'm just freustrated. It's like microsoft put
>>>something in there to block this, and it had to have
>>>changed from SBS2000 to SBS2003 becasue I had this
>>>working on my old Server load of SBS2000 this is why I
>>>never figured on this being a problem.
>>>
>>>Ok, round two, Ding! Ding!
>>>
>>>Thanks for your help, Tom! :)
>>>
>>>
>>>
>>>
>>>
>>>
>>>>-----Original Message-----
>>>>Going from memory here... but yeah I think that's the
>>>
>>>section. Then you
>>>
>>>
>>>>need to open up the section
>>>>
>>>>http://www.smallbizserver.net/DesktopDefault.aspx?
>>>
>>>tabid=75
>>>
>>>
>>>>See that "forward all unresolved" and put in your
>
> ISP's
>
>>>smtp info in
>>>
>>>
>>>>there as well.
>>>>
>>>>Tom wrote:
>>>>
>>>>
>>>>
>>>>>Susan,
>>>>>
>>>>>I think I understand what you are saying. We do own
>>>
>>>our
>>>
>>>
>>>>>own domain, but it will not be our mail. (Go figure,
>>>>>boss's decision) so the domain we use is for inhouse
>>>
>>>only.
>>>
>>>
>>>>>I think I understand this but one quick question.
>
> You
>
>>>>>mentioned about putting in the domain we will use as
>>>
>>>our
>>>
>>>
>>>>>mail domain, in this case it would be the ISP domain.
>>>>>
>>>>>There is a section in the CEICW that asks for an e-
>>>
>>>mail
>>>
>>>
>>>>>domain, I think right after the seciton where I'm
>>>>>supposed to put in the outside SMTP mail server
>>>>>information, but it says if we do not have one leave
>>>
>>>it
>>>
>>>
>>>>>blank. Is this the place you are talking
>
> about?!?!?!
>
>>>If
>>>
>>>
>>>>>it is, I'm gonna kick myself becasue I thought of
>>>
>>>putting
>>>
>>>
>>>>>the domain from our ISP in there but didn't just in
>>>
>>>case.
>>>
>>>
>>>>>Am I on the right track?!?!?!
>>>>>
>>>>>Thank for the help, Tom
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>>-----Original Message-----
>>>>>>YOu can't just "change the smtp" when using the pop
>>>>>
>>>>>connector, rerun the
>>>>>
>>>>>
>>>>>
>>>>>>CEICW and place the domain that you will use as your
>>>>>
>>>>>mail domain name in
>>>>>
>>>>>
>>>>>
>>>>>>the box when indicated.
>>>>>>
>>>>>>Do you have your own domain or is it the same as
>>>
>>>others
>>>
>>>
>>>>>in the ISP, you
>>>>>
>>>>>
>>>>>
>>>>>>then need to go into that exchange connecter and
>
> click
>
>>>>>the box and
>>>>>
>>>>>
>>>>>
>>>>>>forwards "all unresolved" out to your ISP as well
>>>>>
>>>>>otherwise it will
>>>>>
>>>>>
>>>>>
>>>>>>think it should not forward out to anyone else on
>
> your
>
>>>>>ISP's mail domain.
>>>>>
>>>>>
>>>>>
>>>>>>[does that make sense?]
>>>>>>
>>>>>>Tom wrote:
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>>Hello,
>>>>>>>
>>>>>>>This might be a bit long winded but I want to paint
>>>
>>>as
>>>
>>>
>>>>>>>complete a picture as possible of my problem.
>>>>>>>
>>>>>>>I have installed Microsoft Small Business Server
>
> 2003
>
>>>>>>>including Exchange Server 2003.
>>>>>>>
>>>>>>>The Server is a local domain and is not out on the
>>>>>>>internet. It is server.home.local.
>>>>>>>
>>>>>>>We are using POP connectors for e-mail that are
>
> used
>
>>>>>with
>>>>>
>>>>>
>>>>>
>>>>>>>our ISP. They are not hotmail, or yahoo mail and
>>>>>
>>>>>stuff
>>>>>
>>>>>
>>>>>
>>>>>>>like that. They are mail accounts set up by the
>
> same
>
>>>>>ISP
>>>>>
>>>>>
>>>>>
>>>>>>>we use for Internet Access. Its mail server for
>>>
>>>both
>>>
>>>
>>>>>>>POP and SMTP are mail.ptdprolog.net.
>>>>>>>
>>>>>>>We have one single NIC card in the server. This is
>>>>>>>connected to a 16 Port 3COM hub. The internet is
>>>>>>>connected through our local CABLE Internet
>
> provider.
>
>>>>>>>(Prolog) The cable modem is connected to a Linksys
>>>>>>>Cable/DSL router which uses NAT translation, which
>
> is
>
>>>>>>>then connected to the 3COM hub.
>>>>>>>
>>>>>>>On a side note, users who have used Outlook Express
>>>
>>>on
>>>
>>>
>>>>>>>the same network are able to send and receive e-
>
> mail
>
>>>>>>>without any problems, so I know the information is
>>>>>>>passing through the router just fine On port 110
>
> and
>
>>>>>port
>>>>>
>>>>>
>>>>>
>>>>>>>25.
>>>>>>>
>>>>>>>We are now taking these users who used Outlook
>>>
>>>Express
>>>
>>>
>>>>>>>and who checked their e-mail through their own
>>>
>>>Outlook
>>>
>>>
>>>>>>>Express and moving them to Outlook and using an
>>>>>
>>>>>Exchange
>>>>>
>>>>>
>>>>>
>>>>>>>Server to check on their POP accounts in place of
>>>
>>>each
>>>
>>>
>>>>>of
>>>>>
>>>>>
>>>>>
>>>>>>>the users using getting their e-mail separately.
>>>>>>>
>>>>>>>I ran the wizard that comes with SBS2003 and
>>>>>
>>>>>configured
>>>>>
>>>>>
>>>>>
>>>>>>>all of the POP accounts correctly, and when it came
>>>>>
>>>>>time
>>>>>
>>>>>
>>>>>
>>>>>>>to configure the SMTP host, I choose to use my
>
> ISP's
>
>>>>>SMTP
>>>>>
>>>>>
>>>>>
>>>>>>>mail server which is mail.ptdprolog.net.
>>>>>>>
>>>>>>>Exchange will now go out and receive all of the
>
> POP3
>
>>>e-
>>>
>>>
>>>>>>>mail without a problem. I see it building up in
>
> the
>
>>>>>>>users Mailboxes each time it checks e-mail. So I
>>>
>>>know
>>>
>>>
>>>>>>>that is working.
>>>>>>>
>>>>>>>But when a user tries to send e-mail through our
>>>
>>>ISP's
>>>
>>>
>>>>>>>SMTP host it never makes it. Most of the time we
>>>>>
>>>>>receive
>>>>>
>>>>>
>>>>>
>>>>>>>a bounce back telling us that the SMTP server
>>>>>>>(server.home.local) was rejected. OF course this
>
> is
>
>>>>>the
>>>>>
>>>>>
>>>>>
>>>>>>>inside host and not the mail.ptdprolog.net where it
>>>>>>>supposed to go.
>>>>>>>
>>>>>>>I have gone into Exchange Management, and made sure
>>>
>>>it
>>>
>>>
>>>>>>>created a smart host for the outside SMTP, which is
>>>>>
>>>>>did.
>>>>>
>>>>>
>>>>>
>>>>>>>But it continues to route it to the incorrect host.
>>>>>>>
>>>>>>>I then went into the Virtual SMTP Host setting and
>>>>>>>noticed that it did have server.home.local in one
>
> of
>
>>>>>the
>>>>>
>>>>>
>>>>>
>>>>>>>setting, but right under this setting it had
>>>
>>>SMARTHOST
>>>
>>>
>>>>>>>and it was set to mail.ptdprolog.net.
>>>>>>>
>>>>>>>However, it's still not functioning correctly. My
>>>
>>>ISP
>>>
>>>
>>>>>>>does not block PORT 25 sends at all. There is no
>>>>>
>>>>>login
>>>>>
>>>>>
>>>>>
>>>>>>>requirements with the exception that you must be
>>>
>>>using
>>>
>>>
>>>>>>>their domain to send e-mail, or you must be a user
>>>>>>>connected to their system to send which I am.
>>>>>>>
>>>>>>>Outlook Express sends e-mail without problems. On
>>>>>>>another side note, does anyone know how Outlook
>>>>>
>>>>>Express
>>>>>
>>>>>
>>>>>
>>>>>>>sends e-mail? (IE: ETURN or other)
>>>>>>>
>>>>>>>I have tried changing setting on the way it
>
> connects
>
>>>>>with
>>>>>
>>>>>
>>>>>
>>>>>>>the SMTP server but none of them work. I have gone
>>>>>
>>>>>into
>>>>>
>>>>>
>>>>>
>>>>>>>the SMTP Virtual Server and changed the one setting
>>>
>>>of
>>>
>>>
>>>>>>>server.home.local to mail.ptdprolog.net and had no
>>>>>>>effect. Of course everything has been returned to
>>>
>>>its
>>>
>>>
>>>>>>>original settings until I figure this one out.
>>>>>>>
>>>>>>>At this point, I'm stumped. I have not really made
>>>>>
>>>>>any
>>>>>
>>>>>
>>>>>
>>>>>>>changes to the default setting that were made when
>
> I
>
>>>>>ran
>>>>>
>>>>>
>>>>>
>>>>>>>the INTERNET wizard in the TO DO list of SBS2003.
>>>
>>>In
>>>
>>>
>>>>>>>SBS2000, this works flawlessly. And pertaining to
>>>
>>>the
>>>
>>>
>>>>>>>POP connectors, it did set them up correctly, but
>
> it
>
>>>>>>>refuses to send any e-mail to my ISP's SMTP host.
>>>>>>>
>>>>>>>My ways of testing this are using OWA as the
>>>>>>>administrator, and sending it to an outside account
>>>>>
>>>>>which
>>>>>
>>>>>
>>>>>
>>>>>>>I can check through the web also. I will send an e-
>>>>>
>>>>>mail
>>>>>
>>>>>
>>>>>
>>>>>>>and then check the cue line to see if it's held
>
> up.
>
>>>>>It
>>>>>
>>>>>
>>>>>
>>>>>>>is. Sometimes it will bounce right away. Others
>>>
>>>take
>>>
>>>
>>>>>a
>>>>>
>>>>>
>>>>>
>>>>>>>while longer. But the e-mail never makes it to my
>>>
>>>ISP
>>>
>>>
>>>>>>>because when I check that account, it never shows
>
> the
>
>>>>>e-
>>>>>
>>>>>
>>>>>
>>>>>>>mail.
>>>>>>>
>>>>>>>I am not getting any errors in the Event Viewer.
>
> SO
>
>>>I
>>>
>>>
>>>>>>>really don't have much in the way or reporting
>
> errors
>
>>>>>>>back.
>>>>>>>
>>>>>>>HELP!
>>>>>>>
>>>>>>>I have never had this problem before, and after
>>>>>
>>>>>scouring
>>>>>
>>>>>
>>>>>
>>>>>>>these newsgroups for days, It seems it might
>
> possible
>
>>>>>>>that I might be the first to have this problem.
>
> What
>
>>>>>am
>>>>>
>>>>>
>>>>>
>>>>>>>I doing wrong?
>>>>>>>
>>>>>>>Is there an internal setting I need to
>
> change?!?!?!
>
>>>>>Is
>>>>>
>>>>>
>>>>>
>>>>>>>there a way of testing this in other ways other
>
> then
>
>>>>>the
>>>>>
>>>>>
>>>>>
>>>>>>>way I'm testing it now?!??!
>>>>>>>
>>>>>>>Thanks for all your help, and reading my long
>
> winded
>
>>>>>plea
>>>>>
>>>>>
>>>>>
>>>>>>>for help
>>>>>>>
>>>>>>>Take Care, Tom
>>>>>>>
>>>>>>
>>>>>>--
>>>>>>http://www.sbslinks.com/really.htm
>>>>>>
>>>>>>.
>>>>>>
>>>>
>>>>--
>>>>http://www.sbslinks.com/really.htm
>>>>
>>>>.
>>>>
>>
>>--
>>http://www.sbslinks.com/really.htm
>>
>>.
>>
-- http://www.sbslinks.com/really.htm
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