RE: Boot device error 0x0000007B+0xf789e63c

Hi Amanda,

I think that what we are getting is inaccessible boot device BOD. Hewlett
Packard, says that main problem with booting servers from SANs is
multipathing. With other words upgrade setup process is looking on the same
disk 4 times, (2 HSV controllers, 2 FC switches, 2 HBAs) 4 possible paths to
same storage area. We tried to use upgrade without adding drivers through F6
and we have also tried to add same driver through F6. I can't uninstall
driver in live OS because system will be unstable then, it's booting from SAN.


--
Viktor Kvapil
IT servers system group


"Amanda Wang [MSFT]" wrote:

> Hello,
>
> Thanks for posting.
>
> I understand you encountered a blue screen error about STOP 0x0000007B
> (0xF789E63C, 0Xc0000034, 0X00000000, 0x00000000).
>
> To locate the exact problem of the stop error, we need to analyze the crash
> dump file. Unfortunately, we cannot help you analyze the dump file in
> newsgroup. To trouble shoot this problem efficiently, I suggest that you
> speak directly with a Microsoft Support Professional so that the crash dump
> can be analyzed. Here are some articles that will help prepare you for this
> call:
>
> Blue Screen Preparation Before Contacting Microsoft
> ID: 129845.KB.EN-US
> http://support.microsoft.com/?id=129845
>
> Gathering Blue Screen Information After Memory Dump in Windows 2000 or
> Windows NT
> ID: 192463.KB.EN-US
> http://support.microsoft.com/?id=192463
>
> For a complete list of Microsoft Customer Support Services phone numbers
> and information about support costs, please go to the following address on
> the World Wide Web:
> <http://support.microsoft.com/directory/overview.asp>
>
> To obtain the phone numbers for specific technology request please take a
> look at the web site listed below.
> http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS
>
> If you are outside the US please see http://support.microsoft.com for
> regional support phone numbers.
>
> Meanwhile, based on the current information you have provided, I'd like to
> give you with some suggestions below:
> Step 1:
> 1. Open the Device Manager.
> 2. Locate the problem device with error code.
> 3. Right click it and choose Uninstall.
> 4. Reboot the computer and install the updated driver.
> Step 2:
> 1. Turn on the computer, press the F8 key during the startup process,
> select Safe Mode, and boot up.
> 2. Check to see if the issue happens again.
> Step 3:
> Please follow this suggestion to isolate this problem:
>
> 1. Click Start, click Run, and then in the Open box, type "MSCONFIG"
> (without the quotation marks). Click OK.
>
> 2. In the System Configuration Utility (MSConfig) window, click to select
> the Selective Startup button.
>
> 3. Click to clear the check mark from the "Load startup items" below
> Selective Startup.
>
> 4. Click the Services tab, click to check the "Hide All Microsoft Services"
> box, and remove all the check marks from the remained Non-Microsoft
> Services. *note that please make sure that you do not uncheck the Microsoft
> services.
>
> 5. Click OK to close the MSConfig window. Click Yes when you are asked to
> restart your computer in order to enable the changes.
>
> 6. After restarting, please check whether this issue will reoccur.
>
> If this issue does NOT reoccur following the Selective Startup, please
> continue these steps to find the exact cause:
>
> 1. Click Start, click Run, in the Open box type "MSCONFIG" (without the
> quotation marks), and click OK.
>
> 2. In the System Configuration Utility (MSConfig) window, click the Startup
> tab or the Services tab.
>
> 3. Add one check mark at a time to the entries under the Startup tab or the
> Services tab, and then restart each time to see if the additional entry
> reproduces the original problem.
>
> For more references:
>
> How to troubleshoot "Stop 0x0000007B" errors in Windows XP (It is also
> applied to Win2k3 Server)
> http://support.microsoft.com/default.aspx?scid=kb;en-us;324103
>
> 811408 STOP 0x7B error after you remove or reinstall Roxio Easy CD Creator 5
> http://support.microsoft.com/?id=811408
>
> HTH! If you need further assistance on this issue, please feel free to
> contact CSS to get the most qualified pool of respondents. Thanks for your
> understanding.
>
> Thanks & Regards
>
> Amanda Wang [MSFT]
>
> Microsoft Online Partner Support
>
> Get Secure! - www.microsoft.com/security
>
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> --------------------
> >Thread-Topic: Boot device error 0x0000007B+0xf789e63c
> >thread-index: AcVUWgTDwsOqVSKCR6eIh4hYD2JKEA==
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> >From: "=?Utf-8?B?VmlrdG9yIEt2YXBpbA==?=" <viktor,kvapil@sk,hvb-cee,com>
> >Subject: Boot device error 0x0000007B+0xf789e63c
> >Date: Sun, 8 May 2005 22:43:25 -0700
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> >
> >Hi all,
> >
> >we are trying to upgrade our NAS server from W2000SP4 std to W2003 std.
> >Here's the HW configuration:
> >
> >HP Proliant ML370G3, 4GB RAM, boot from SAN
> >2x Emulex LP952L fw.3.92a2, driver Scsi port 5.5.10a10 (HP brand is
> Storage
> >works HBA 2101), fibre channel connectivity to HP EVA 3000, fw 3025
> >
> >After first reboot from W2K to upgrade screen I pressed F6 I added
> certified
> >scsi port driver from emulex. After that system displays bootng screen
> with
> >Windows server 2003 logo and runs to BOD with message 'A problem has been
> >detected and windows has been shut down to prevent damage to your computer'
> >
> >***STOP 0x0000007B (0xF789E63C, 0Xc0000034, 0X00000000, 0x00000000
> >
> >it seems like system has unaccessible boot device, but we also tried to
> add
> >stor port driver v1-10a4c-2b with same results.
> >
> >Please any hint will be very appreciated and helpful.
> >
> >--
> >Viktor Kvapil
> >IT servers system group
> >
>
>
.