RE: Upgrade Problem
From: Alex Zhang (v-qiz_at_online.microsoft.com)
Date: 04/23/04
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Date: Fri, 23 Apr 2004 10:11:27 GMT
Hello Alan,
Thank you for posting here.
I have some suggestions for you.
Suggestion One:
In the following article, there are some general methods. You could use
them to gather important information about the STOP error message.
Black Startup Screen Is Briefly Displayed, Computer Restarts Repeatedly
http://support.microsoft.com/?id=314466
Suggestion Two: Safe Mode
To use a Safe Boot option, follow these steps:
1. Restart your computer and start pressing the F8 key on your keyboard. On
a computer that is configured for booting to multiple operating systems,
you can press the F8 key when you see the Boot Menu.
2. When the Windows Advanced Options menu appears, select an option, and
then press ENTER.
3. When the Boot menu appears again, and the words "Safe Mode" appear in
blue at the bottom, select the installation that you want to start, and
then press ENTER.
Suggestion Three:
I am glad to provide you with a useful tool ˇ°dumpchkˇ±:
How to Use Dumpchk.exe to Check a Memory Dump File
http://support.microsoft.com/default.aspx?scid=kb;en-us;315271
How to Gather Information After a Memory Dump in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;314084
If the suggestions do not help, please contact Microsoft Product Support
Services by telephone so that a dedicated Support Professional can assist
you further with your request. Please be advised that contacting telephone
support *will* be a charged call. However, if you are simply requesting a
hotfix, then charges are usually refunded or waived.
To obtain the telephone numbers for specific technology, please review this
web site:
<http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS>
If you are outside the US, you can find regional telephone support numbers
at http://support.microsoft.com.
I hope the information proves helpful.
If you have any questions or concerns, please do not hesitate to let me
know.
Thanks and regards,
Alex Zhang
Microsoft Partner Online Support
Get Secure! - www.microsoft.com/security
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| Content-Class: urn:content-classes:message
| From: "Alan Albright" <anonymous@discussions.microsoft.com>
| Sender: "Alan Albright" <anonymous@discussions.microsoft.com>
| Subject: Upgrade Problem
| Date: Thu, 22 Apr 2004 19:41:31 -0700
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| During the final installation stages of upgrading a DC I
| am running at home the upgrade process performed a
| reboot, as it does on several occasions. This time, and
| every other subsequent time, when it got to the Windows
| Server 2003 screen it flashed something that looks like a
| BSOD for less than one second and then reboots the server
| and starts the process all over again.
|
| Rebuilding the server with a fresh copy of Windows Server
| 2003 isn't the end of the world, but I am a little
| concerned as I am planning on upgrading my W2K network at
| my place of employment and I cannot afford for something
| similar to happen. The server I was upgrading is a DELL
| PowerEdge 600SC.
|
| Any help would be greatly appreciated!
|
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- In reply to: Alan Albright: "Upgrade Problem"
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