Re: Server 2003 Can't install or uninstall NICS - i.e. no network
- From: lancesjunk <lancesjunk.3ni6fc@xxxxxxxxxxxxx>
- Date: Thu, 12 Feb 2009 20:51:57 +0530
I experienced this exact problem and spent many many hours trying to
resolve it. All Internet searches revealed many things to try but
nothing short of reinstalling Windows resolved the problem. I gave up
and called MS for after hours support ($515). They were able to give me
the fix within minutes. If the solution below helps you, please help me
defray my out of pocket costs for the support call by sending a buck or
two to my paypal account - lancesjunk 'at' comcast.net
Background of my problem. I accidentally installed symantec endpoint
protection with network threat protection (the firewall) on my exchange
server. This hosed up all network communication. I uninstalled the
product, but it left the "teefer2" network drivers in the hidden device
manager (seen by running "set DEVMGR_SHOW_NONPRESENT_DEVICES=1" and
setting Show Hidden Devices from the view menu of device manager.
The network communication problem still existed after going through the
lengthy manual removal process found here:
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007073018014248
I was not able to uninstall or replace the drivers for the network
cards to get them working correctly. It would always give me the error
about the device being needed for booting.
Throughout this process, I have continually received the error, "#E154
Class installer failed. Error 2: The system cannot find the file
specified.", while trying to get the drivers installed/updated for the
cards. This was in the file c:\windows\setupapi.log I tried every
driver known to man for these cards. At the end of every driver
installation or update, I would get an error from the Hardware Update
Wizard, which says:
"Cannot install this hardware"
There was a problem installing this hardware
Broadcom NetXtreme Gigabit Ethernet
An error occurred during the installation of the Device
The system cannot find the file specified
The actual process looks correct, as in, it is showing the files
getting copied and I get the signed driver error on some that I tried,
but the error is always the same.
Without much hope left, and facing a possible restore, I went through
the entire registry and deleted anything that was associate with the
broadcom cards and teefer2. This removed the nics and teefer2 from
device manager and I was confident reinstalling "from scratch" would
work, but it did not -I got all the problems mentioned above from the
hardware wizard, and in setupapi.log.
This was my breaking point and decided to seek Microsoft's help. I am
glad I did as their solution was simple, yet very obscure.
Backup and then delete the REG_BINARY value 'CONFIG' (not the
"network" key from
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Network
You then restart the computer and either Windows will install the card
automatically, or you will have to kick it off. If it is already in
Device Manager, you may have to update the driver. This time it will
work like magic.
A MS knowledge base article can be found here:
http://support.microsoft.com/kb/937056
Although, it is for a slightly different issue, the underlying problem
of holding onto incorrect information is the same. It also lists only
win2000 and 2003sp1 having been affected, but my problem was on SP2 of
2003 server.
After the headache I got from endless google searches and deadends, I
hope this helps somebody before going through all the trouble. Please
forgive the reposting on other threads experiencing the same problem.
~Lance Smith
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