Re: Limited User Printer Issue

Actually, I'm going to have to explore this option because the issue is not resolve. Plus, another user is now having the same issue. Will update.

Thanks,

AJ

JohnB wrote:
Congrats

Direct IP printing is, printing directly to a network printer, versus going through the print server. It involves adding a TCP/IP port, at the time that you are adding the printer. Here's a page that describes it pretty well, if you haven't done that before:
http://www.zfirm.com/product_documentation/omnirush/Printing_to_IP_Printers.htm





"AJ" <a.james@xxxxxxxxxxxxxx> wrote in message news:%237iEqlbDJHA.4696@xxxxxxxxxxxxxxxxxxxxxxx
JOhnB,

Installing the printers from the server using ***their*** credentials appears to have resolved the issue. Thanks for the input.

AJ

AJ wrote:
Yep, they all have an account on the server. And I've made sure to match it exactly as it is on the laptop. But I haven't added the printer with their credentials. Will do that now and let you know.

Not sure what "direct IP printing" is, but will address if necessary.

Thanks,

AJ

JohnB wrote:
Ok, so it's a Workgroup and not a Domain. Don't the users have an account on the server? Why don't you add the printer with those credentials?
Have you tried setting the printers on the PC's as direct IP printing?


"AJ" <a.james@xxxxxxxxxxxxxx> wrote in message news:48B6D6C6.9080601@xxxxxxxxxxxxxxxxx
Additionally, another reason I think this could be a permission issue is that I can remove then add the printers back to the user laptops, but when adding them back I use the servers Admin credentials. It will be fine for the rest of the day, but when they log back onto their laptops using their credentials, the issue returns.

Thanks,

AJ


JohnB wrote:
Almost sounds like a connectivity problem, versus a permissions problem.

Have you verified connectivity to the printer at the time that they have the problem (can you ping the network printer)? At the time of the problem, can they connect to other network resources?


"AJ" <a.james@xxxxxxxxxxxxxx> wrote in message news:Ozd54ZSCJHA.5316@xxxxxxxxxxxxxxxxxxxxxxx
I'm new to this company and have only a decent IT skill set, so I'll explain this the best as I can.

I've configured three new laptops, one for myself and two for other users in the company. I have administrator privileges. I installed two network printers on their computer and test printed successfully. Once the laptops were passed to the users, they could also print successfully, that day.

When they log off then back on (presumably at day's end then the next morning) they cannot print. I can log on/off from my new laptop and never have printing issues. Seems very likely to be a permission issue somewhere.

They *can* access the printers properties.

Error messages are as follows:

Selecting Print... they get the dialog box and can view the properties, then when the Print button is clicked...

"Unable to start print job."

When trying to select the printer properties via the Printers and Faxes dialog box...

"Printer properties cannot be displayed. The print spooler service is not running."

I've check the spooler service and it's running on their laptops and certainly running on the server.

Any ideas?

Thanks,

AJ



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