RE: Shared Fax

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Dear Customer,

Thank you for posting in newsgroup.

According to the post, I know this is Share FAX issue with different
dialing rules on the Windows Server 2003 R2 Standard Server. If I have any
misunderstanding, please feel free to let me know.

Before we move on, please collect some information for the further analysis.

Information Needed:
======================

1. What configuration did you configure in the dialing rules?

2. Which user account did you use to configure the dialing rules?

3. Does this issue exist for all users or just some specific users?

4. Did you install the FAX service on the Windows Server 2003 Terminal
Server for all the clients to run?

Analysis:
=============

By default, the Fax service runs under the system account, so per-user
settings are not available to it.

To narrow down the issue, I would like to suggest that you perform the
following test.

Please do as follows:
=======================

1. Log on the FAX service management console with the administrator and
configure a dialing rule, and then please check if you may send a fax with
the new dialing rule.

2. Please log on to the terminal server with the administrator credential
with RDP, and then test if you may send a fax with the new dialing rule in
the terminal session.

3. If it works, the issue should not be related to the terminal server.
Please log on to the terminal server with other user account with RDP, and
then test if you can send a fax with the dialing rule that was created by
administrator.

Reference:
============

Fax Service Does Not Use Dialing Rule Calling Card Information
http://support.microsoft.com/kb/239888

I look forward to your reply and thank you for your time.

David Shen
Microsoft Online Partner Support

.

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