Re: Windows Server 2003 SP2 Fails - 'Access is Denied' (PLEASE HE

Hey Steve,

Please stop the service Automatic update and rename the SoftwareDistribution folder, and re-start the Automatic Update service.

If it still fails, try rebootign to safe mode and see if you can do the installation there... If it fails, post the latest 2 log files ;)

--
Jabez Gan
Microsoft MVP: Windows Server - File Storage
"SteveR" <SteveR@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:112A1681-E668-4C99-8C00-16998EA8ADB3@xxxxxxxxxxxxxxxx
Jabez,

i am running the sp2 update as a member of the local adminstrators group. I
have even tried to run under the administrator username but this did not work
either.

I tried your suggestion of renaming SoftwareDistibution. Unforatunately,
something had a lock on this folder. I checked permissions and
administrators had full-access. So, I renamed each of the sub-folders within
SD. For example, DataStore became DataStore_.

This update still failed.

This time I have a different error message.

1186.062: Starting process: C:\WINNT\system32\rundll32.exe
C:\WINNT\system32\sysdm.cpl,EnableExecuteProtectionSupport
1188.172: Return Code = 0
1188.172: Num Ticks for Copying files : 491203
1188.172: Starting process: C:\WINNT\uddisp.exe install
"c:\22bc4df21616c092ee65fc\i386\\"
1189.172: Return Code = 0
1189.422: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for
ProductInstall.GlobalRegistryChanges.Install error: 0x5
1189.422: INF_REGISTRY Failed
1189.422: DoInstallation:DoRegistryUpdates failed
1211.406: Unregistration of sprecovr successful
1211.656: Access is denied.
1321.281: Message displayed to the user: Access is denied.
1321.281: User Input: OK
1321.312: Service Pack 2 installation did not complete.

Select 'OK' to undo the changes that have been made.
1326.703: Message displayed to the user: Service Pack 2 installation did not
complete.

Select 'OK' to undo the changes that have been made.
1326.703: User Input: OK
1326.719: Starting process:
C:\WINNT\$NtServicePackUninstall$\spuninst\spuninst.exe /~ -u -z
1873.047: Software Update Rollback has completed with return code 0xbc2.
This rollback requires a reboot.
1873.047: Service Pack 2 installation did not complete.


What can I do to get more information? I have read on the web that by
setting the LogLevel to xFFFF you can get more detail information. All these
tips referred to XP. This does not seem to work for WS 2003.

Thanks again for your help.

Steve

"Jabez Gan [MVP]" wrote:

Hey Steve,

Hmm... What permission does the user account has? Have you tried using the
built in Administrator account to do the installation?

Also try renaming the softwaredistribution folder to softwaredistribution_
and re-run the installer...

--
Jabez Gan
Microsoft MVP: Windows Server - File Storage
"SteveR" <SteveR@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:CC597F90-EC11-47CC-B7F1-974FC077C656@xxxxxxxxxxxxxxxx
> Dear Community,
>
> I have search high and low for any anwswer to my Windows Server 2003 > SP2
> upgrade, but I have not been able to find an answer.
>
> I am trying to upgrade my server from RTM to SP2. Each time I try to
> apply
> SP2 it fails with 'Access is Denied'. Then the system rolls back its
> changes.
>
> I have reviewed the svcpack.log file. Here is a copy of the tail end > of
> the
> file.
>
> 1030.390: Starting process: C:\WINNT\system32\rundll32.exe
> C:\WINNT\system32\sysdm.cpl,EnableExecuteProtectionSupport
> 1031.937: Return Code = 0
> 1031.937: Num Ticks for Copying files : 417797
> 1031.937: Starting process: C:\WINNT\uddisp.exe install
> "c:\winnt\softwaredistribution\download\997d565a9b554014a4a76b1acff3b71d\i386\\"
> 1032.609: Return Code = 0
> 1032.953: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for
> ProductInstall.GlobalRegistryChanges.Install error: 0x5
> 1032.953: INF_REGISTRY Failed
> 1032.953: DoInstallation:DoRegistryUpdates failed
> 1053.125: Unregistration of sprecovr successful
> 1053.359: Access is denied.
> 31416.718: Message displayed to the user: Access is denied.
> 31416.718: User Input: OK
> 31416.734: Service Pack 2 installation did not complete.
>
> Select 'OK' to undo the changes that have been made.
> 31417.390: Message displayed to the user: Service Pack 2 installation > did
> not complete.
>
> Select 'OK' to undo the changes that have been made.
> 31417.390: User Input: OK
> 31417.390: Starting process:
> C:\WINNT\$NtServicePackUninstall$\spuninst\spuninst.exe /~ -u -z
> 31919.500: Software Update Rollback has completed with return code > 0xbc2.
> This rollback requires a reboot.
> 31919.515: Service Pack 2 installation did not complete.
>
>
> As you can see, it is not very helpful.
>
> I then tried modifying the
> HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\LogLevel entry. I
> tried
> changing this value to xFFFF in order to get more versbose information > in
> the
> setupapi.log file, but nothing help appeared in this file. In fact, > prior
> to
> starting the SP2 upgrade, the value of LogLevel was xFFFF. After > starting
> the SP2 upgrade, LogLevel was changed to x200000000. This overrides my
> xFFFF.
>
> I am at a loss, any help would be appreciated.
>
> Thanks.
>
> Steve
>
>
>



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