RE: Need help with Spooler service crashes

Looks like a driver problem to me. How many printers on the server? It
looks like you are running 64-bit so you really want to make sure you have a
compatible driver for the printer and that you obtain the download that
includes all necessary driver files for the printer in question.

MrDurand

"RMGilmore" wrote:

Our Windows sewrver 2003 X64 Spooler service keeps crashing (around10 times a
day)

Event log shows 7031

sc query spooler = WIN32_exit_ code = 1067

Dr Watson below.

Application exception occurred:
App: C:\WINDOWS\system32\spoolsv.exe (pid=1140)
When: 9/28/2007 @ 10:35:43.703
Exception number: c0000005 (access violation)

*----> System Information <----*
Computer Name: IBM
User Name: SYSTEM
Terminal Session Id: 0
Number of Processors: 2
Processor Type: AMD64 Family 15 Model 65 Stepping 2
Windows Version: 5.2
Current Build: 3790
Service Pack: 2
Current Type: Multiprocessor Free
Registered Organization:
Registered Owner: Bob

*----> Task List <----*
0 System Process
4 System
280 smss.exe
328 csrss.exe
356 winlogon.exe
404 services.exe
416 lsass.exe
616 Ati2evxx.exe
636 svchost.exe
776 svchost.exe
840 svchost.exe
876 svchost.exe
892 svchost.exe
1248 msdtc.exe
1340 certsrv.exe
1376 Dfssvc.exe
1408 dns.exe
1464 svchost.exe
1536 inetinfo.exe
1572 ismserv.exe
1616 MSExchangeADTopologyService.exe
1704 msftesql.exe
1752 ntfrs.exe
1788 svchost.exe
1812 svchost.exe
1840 svchost.exe
1928 tcpsvcs.exe
2012 store.exe
988 mad.exe
2096 svchost.exe
2500 Microsoft.Exchange.AntispamUpdateSvc.exe
2832 Microsoft.Exchange.EdgeSyncSvc.exe
2996 MSExchangeFDS.exe
1100 MSExchangeMailboxAssistants.exe
1876 MSExchangeMailSubmission.exe
3124 Microsoft.Exchange.Pop3Service.exe
3208 Microsoft.Exchange.Search.ExSearch.exe
3220 Microsoft.Exchange.Pop3.exe
3412 Microsoft.Exchange.ServiceHost.exe
3504 MSExchangeTransport.exe
3548 wmiprvse.exe
3708 MSExchangeTransportLogSearch.exe
3784 edgetransport.exe
2588 svchost.exe
3304 csrss.exe
3344 winlogon.exe
4608 rdpclip.exe
2348 Explorer.EXE
2888 BacsTray.exe
4804 srmhost.exe
1644 mstsc.exe
1452 scrnsave.scr
2944 MsFTEFD.exe
2220 csrss.exe
4028 winlogon.exe
1448 rdpclip.exe
4308 Explorer.EXE
2236 BacsTray.exe
5292 procexp64.exe
1160 taskmgr.exe
5352 logon.scr
5944 mmc.exe
5168 mmc.exe
1140 spoolsv.exe
6056 w3wp.exe
6076 scrnsave.scr
2960 drwtsn32.exe

function: hpzui4wm!DllGetClassObject
00000000`038d1c33 0000 add [rax],al
00000000`038d1c35 00483b add [rax+0x3b],cl
00000000`038d1c38 ef out dx,eax
00000000`038d1c39 897c245c mov [rsp+0x5c],edi
00000000`038d1c3d 897c2454 mov [rsp+0x54],edi
00000000`038d1c41 897c2450 mov [rsp+0x50],edi
00000000`038d1c45 0f84e9000000 je
hpzui4wm!DllGetClassObject+0x13a2f4 (00000000038d1d34)
00000000`038d1c4b 488db5b0190000 lea rsi,[rbp+0x19b0]
00000000`038d1c52 488d3de318ebff lea rdi,[hpzui4wm+0x1353c
(000000000378353c)]
00000000`038d1c59 b901000000 mov ecx,0x1
FAULT ->00000000`038d1c5e f3a6 rep cmpsb ds:00000000`041846d0=??
es:00000000`0378353c=00
00000000`038d1c60 0f85c7000000 jne
hpzui4wm!DllGetClassObject+0x13a2ed (00000000038d1d2d)
00000000`038d1c66 498b4d10 mov rcx,[r13+0x10]
00000000`038d1c6a 488d442450 lea rax,[rsp+0x50]
00000000`038d1c6f 4c8d44245c lea r8,[rsp+0x5c]
00000000`038d1c74 4889442428 mov [rsp+0x28],rax
00000000`038d1c79 488d15e042eaff lea rdx,[hpzui4wm+0x5f60
(0000000003775f60)]
00000000`038d1c80 33ff xor edi,edi
00000000`038d1c82 4533c9 xor r9d,r9d
00000000`038d1c85 897c2420 mov [rsp+0x20],edi
00000000`038d1c89 e844700300 call
hpzui4wm!DllGetClassObject+0x171292 (0000000003908cd2)

*----> Stack Back Trace <----*
*** ERROR: Symbol file could not be found. Defaulted to export symbols for
C:\WINDOWS\system32\spool\DRIVERS\x64\3\unidrvui.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for
C:\WINDOWS\system32\spool\PRTPROCS\x64\hpzpp4wm.DLL -
Child-SP RetAddr : Args to Child
: Call Site
00000000`02d5a4a0 00000000`0379892c : 00000000`02a70000 00000000`02c56d90
00000000`00000000 00000000`00129530 : hpzui4wm!DllGetClassObject+0x13a21e
00000000`02d5ade0 000007ff`7de0f024 : 00000000`000c0cf8 00000000`00000003
00000000`000c0cf8 00000000`0351dd20 : hpzui4wm!DllGetClassObject+0xeec
00000000`02d5ae10 000007ff`7de0f56e : 00000000`000ad087 00000000`0351db95
00000000`80011808 00000000`000acff0 : unidrvui!DrvUpgradePrinter+0x2adb4
00000000`02d5aea0 000007ff`7de0fc2b : 00000000`00129530 00000000`0351db1c
00000000`00000100 00000000`0351da10 : unidrvui!DrvUpgradePrinter+0x2b2fe
00000000`02d5af40 000007ff`7de0fd03 : 00000000`000d22a8 00000000`00129530
00000000`00002c9c 00000000`000aa9e0 : unidrvui!DrvUpgradePrinter+0x2b9bb
00000000`02d5afe0 000007ff`7dddc37f : 00000000`0012ed20 00000000`0012a570
00000000`04182a10 00000000`00000000 : unidrvui!DrvUpgradePrinter+0x2ba93
00000000`02d5b040 000007ff`7dde0fea : 00000000`0012a570 00000000`0012a570
00000000`04182a10 00000000`00000000 : unidrvui!DrvConvertDevMode+0x61f
00000000`02d5b080 000007ff`79c32ad9 : 00000000`02d5c658 00000000`4f480000
00000000`04182a10 00000000`00000000 : unidrvui!DrvQueryJobAttributes+0xaa
00000000`02d5b0f0 00000000`02396206 : 00000000`00000000 00000000`02d5f20c
00000000`02d5ed50 00000000`00000001 : SPOOLSS!GetJobAttributes+0x99
00000000`02d5b180 00000000`023a9b8e : 00000000`00000000 000007ff`79c964ec
00000000`01cf9ed0 00000000`00000027 : hpzpp4wm+0x6206
00000000`02d5ed30 000007ff`79c9c7cc : 00000000`02d5f200 00000000`0000031f
000007ff`79cad078 00000000`01cc5760 :
hpzpp4wm!PrintDocumentOnPrintProcessor+0x6a
00000000`02d5ed80 000007ff`79c9c1cb : 00000000`01c95e00 00000000`00001290
00000000`01d17cf0 00000000`00000000 : localspl!SplSetPrinter+0x27bc
00000000`02d5f890 00000000`77d6b6da : 00000000`77d6b6a0 00000000`01c9d640
00000000`00000000 00000000`00000000 : localspl!SplSetPrinter+0x21bb
00000000`02d5ff80 00000000`00000000 : 00000000`00000000 00000000`00000000
00000000`00000000 00000000`00000000 : kernel32!BaseThreadStart+0x3a
.

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