Server 2003 Internet issue.....
- From: "squishy" <reply@xxxxxxxxxxxxx>
- Date: Sun, 20 May 2007 04:50:46 -0400
I am trying to trouble-shoot a 2003 Server locatd in Jacksonville FL from
Atlanta GA.
I have never seen this server physically and am told that it was set up by
someone who had never set up a 2003 server before.
So, with the fact that I am in tech support hell established, let's get
started.
They had a power surge. (You guessed it. Dispite my warnings and pleading
to get everything on a UPS - they did not.) They surmised that the network
card got fried and installed a new network card themselves (evidentally,
being salespeople, this is what they have trained their whole lives for).
They re-established internet access but their GotoMyPC stopped working.
They contacted GotoMyPC support and the rep logged in with RemoteAssist and
pronounced that it must be their firewall or router blocking GotoMyPC.
(Don't ask me why he didn't just fix it if he was already there and really
knew what the problem was...fact is he didn't.)
They have the server firewll completely turned off. They even uninstalled
the antivirus software to make sure it wasn't interfering. Still GotoMyPC
refuses to connect. If you run their Connection Test, it states successful
all around - then shows a "Not Authorized" error in the system tray icon
that changes to "Disconnected from Internet" in a minute or so.
You can ping www.gotomypc.com and poll.gotomypc.com with no problems. And,
LogMeIn works like a champ.
Another strange thing is that some (just some) websites are unreachable
(like www.download.com or windowsupdate.microsoft.com) from the server.
The sites can be pinged just fine from the server (and I can reach them from
my PC just fine AND from the client PCs in the same office as the server)
but nothing ever shows in the browser on the server.
I even checked the Linksys router they are using and have found no filters
set (except the port 113 filter) and no restrictions on web protocols. I
even pointed the NIC to the ISPs DNS servers instead of the router - but no
change.
At first I thought it was just a GotoMyPC issue, but not being able to reach
www.download.com or windowsupdate.microsoft.com (when I can do so
immediately fro my location AND from the client PCs in the same office as
the server) got me to thinking it may be something else entirely.....I'm
just not sure what.
It's obviously not a router issue or an ISP issue...or the the clients in
the same office would not be able to reach download.com either.
Is there a way to block websites on the server that I am unaware of?
Any insights you could provide would be greatly apprecaited.
squishy
.
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