ntbackup restore problem on windows server 2003

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Hi,
I do a regular backup using ntbackup on my windows 2003 server, I
backup my entire web document root. Now I need to restore a folder
from within the files, but I keep getting this error:

An inconsistency was encountered on the requested media

I searched the KB and found this article
http://support.microsoft.com/kb/887975/en-us but cant seem to find the
hot fix!
I updated my tape drive driver from HP, I got another copy of the
ntbackup software from another up to date windows server 2003 (the
server i'm trying to restore to is also up to date) I still get the
same error.

ntbackup version I'm using: 5.2.3790.1830
tape drive I'm using is: HP C5683A DDS4 SCSI tape drive
tapes used: HP DDS4

I did manage to do a restore from an old sony DDS4 tape that I had, but
the information on it is far too old, and the info i need is on the HP
tapes.
Any ideas??
Is there another software I can use to restore tapes that have been
backed up using ntbackup that I may try??

Thanks in advance.

.

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