Re: Several printer installs fail

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Hi,

I'm sorry that I do understand the pain of re-install printer driver.
However, as a troubleshooting step, it is effecitve to help us find the
cause and resolution. I'll appreciate your understanding.

Please let me know the results.

Have a good day!


Best regards,

Vincent Xu
Microsoft Online Partner Support

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--------------------
From: "Super1" <superbrownbrown1@xxxxxxxxxxxxx>
References: <u3ou6sZFHHA.320@xxxxxxxxxxxxxxxxxxxx>
<v7523W0FHHA.3856@xxxxxxxxxxxxxxxxxxxxxx>
<#P86PJ7FHHA.4464@xxxxxxxxxxxxxxxxxxxx>
<lHqnAoDGHHA.2488@xxxxxxxxxxxxxxxxxxxxxx>
Subject: Re: Several printer installs fail
Date: Tue, 5 Dec 2006 10:54:56 -0700
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I appreciate your help, but if I am going to remove all printers from the
print server I may as well format the entire system. Sounds like that is
what I get to do.


"Vincent Xu [MSFT]" <v-xuwen@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:lHqnAoDGHHA.2488@xxxxxxxxxxxxxxxxxxxxxxxxx
Hi,

You can try following method to remove installed printer drivers and
reinstall it to see the effects:


Using this method will remove all of the printer drivers installed on
the
system.
---------------------
1. Log into the system as an administrator, click Start, Run, input
regedit
and click OK to run regedit.exe.
2. Go to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print,
click
Registry-Export Registry File on the menu, and export the current key
to a
REG file for backup. (Note: You may double click on the REG file in
Windows Explorer to restore the original settings)
3. Go to

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Environment\Window
s NT x86\Drivers, and then remove both the Version-2 and/or Version-3
keys.
4. Remove ALL SUB KEYS under
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Printers.
(Note:
DO NOT REMOVE THE PRINTERS KEY.)
5. Go to

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Environment\Window
s NT x86\PrintProcessors, delete any processor that is not the
following:

winprint

6. Go to
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Providers,
delete
any provider that is not one of the following:

Internet Print Provider
LanMan Print Services

7. Refer to
[HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Monitors],

BJ Language Monitor
Local Port
PJL Language Monitor
Standard TCP/IP Port
USB Monitor
Windows NT Fax Monitor
AppleTalk Printing Devices
LPR Port

8. Exit the registry editor.
9. Remove all files from the following directories:

%windir%\system32\spool\drivers\w32x86\2 and/or
%windir%\system32\spool\drivers\w32x86\3

10. Reboot and install the latest printer driver.

Hope this helps.

Best regards,

Vincent Xu
Microsoft Online Partner Support

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--------------------
From: "Super1" <superbrownbrown1@xxxxxxxxxxxxx>
References: <u3ou6sZFHHA.320@xxxxxxxxxxxxxxxxxxxx>
<v7523W0FHHA.3856@xxxxxxxxxxxxxxxxxxxxxx>
Subject: Re: Several printer installs fail
Date: Mon, 4 Dec 2006 07:41:02 -0700
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microsoft.public.windows.server.general:542
X-Tomcat-NG: microsoft.public.windows.server.general

These exact hardward drivers work fine on another print server. It is
only
on our dedicated print server that they fail. So I think the problem
lies
in this particular 2003 system. Can this color profile be reinstalled
or
are there any other attempts to save the system?


"Vincent Xu [MSFT]" <v-xuwen@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:v7523W0FHHA.3856@xxxxxxxxxxxxxxxxxxxxxxxxx
Hi,

Since this issue may relate to hardware drivers, I¡¯d like to
recommend
you
work with the manufacture for assistance with this. Please understand
that
we don¡¯t have environment to reproduce and troubleshoot your issue,
but
please feel free to involve me during the process of contacting the
manufacture support, I am glad to provide any information.

Thanks for understanding.

Best regards,

Vincent Xu
Microsoft Online Partner Support

======================================================
Get Secure! - www.microsoft.com/security
======================================================
When responding to posts, please "Reply to Group" via your
newsreader
so
that others
may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties,and confers no
rights.
======================================================



--------------------
From: "Super1" <superbrownbrown1@xxxxxxxxxxxxx>
Subject: Several printer installs fail
Date: Fri, 1 Dec 2006 15:50:42 -0700
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microsoft.public.windows.server.general:482
X-Tomcat-NG: microsoft.public.windows.server.general

My print server has failed to install drivers for two different HP
printers.
I have tried serveral drivers from their site. The setup works fine
right
up till the end and says "The color profile is invalid." It will
let
me
click finish again and it does the same thing.

This is 2003 with sp1 and all patches from last month. It doesn't
seem
to
be an issue with the printers. The same printers and drivers work
off
another server.

Any ideas?
Thanks












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