RE: Explorer slow or stops responding using network shortcuts in W

Hi,
I have tried booting a newly built server with W2K3 SP1 installed in 'safe
mode with networking' and was able to replicate the problem. While the
Windows Explorer window was hung browsing deep into a share accessed by means
of a network place, opened a second Windows Explorer window, entered the same
location into the address bar as was referenced by the network place and was
able to browse without problems or delays down to the same deep location as
the first windows was hung on. Also while browsing down into the folder tree
in the first window, the deeper one went the more it paused showing the
hourglass before responding until eventually it hung.

Since we already run CA eTrust antivirus on our servers and they are well
firewalled I am positive that it is not a malware issue. Also we can
replicate the problem on any of our W2K3 servers that have been upgraded to
SP1 but do not experience the problem on W2K3 servers without SP1 so it is
definitely a SP1 issue. I suggest you try emulating the problem yourself.

For now we will just work around the issue by entering locations into the
address bar rather than using network places shortcuts.

Regards,



"Vincent Xu [MSFT]" wrote:

Hi ,

Thanks for posting.

So far there is no equivalent hotfix for Windows Server 2003 because we
didn't find this issue occurred widerly. Therefore, I think we'd better try
to narrow down this issue first.

For your current situation, I have following suggestions:

1.If this server act as DC, please demote it temporarily cause it will make
the troubleshoot process effectively.

2. We may start the problematic computer in safe mode to see if this issue
occurs.The steps to boot into safe mode are as below:

Safe Mode loads a minimally protected-mode configuration, disabling Windows
device drivers and using the standard VGA display adapter.

1) Restart the computer.
2) Keep pressing F8 key until the Windows Startup menu appears.
3) Choose the Safe Mode with Network, and press Enter.

Note: Some third party applications and some hardware device cannot be used
during Safe Mode. You will temporarily be unable to connect to the Internet
temporarily while in Safe Mode.

If this issue disappears in safe mode, I suspect that it is related to some
third-party services or programs. We may use Clean Boot to eliminate third
party interference. To boot into Clean Boot environment:

1) Click Start, click Run, type "msconfig" (without the quotation marks) in
the Open box, and then click OK.
2) In the Startup tab, click the "Disable All" button.
3) In the Services tab, check the "Hide All Microsoft Services" checkbox,
and then click the "Disable All" button.
4) Click OK and restart your computer.


3. Create another new user profile to test
1) Log on as the Administrator or as a user with administrator credentials.
2) Click Start, and then click Control Panel.
3) Click User Accounts.
4) Click the Advanced tab, and then click Advanced.
5) In the left pane, click the Users folder.
6) On the Action menu, click New User.
7) Enter the appropriate user information, and then click Create.
8) Logon with the new user account to see if the issue occurs in the user
profile.

4. To eliminate the possible cause of virus or spyware, I¡¯d like to
suggest you try the following on-line free virus scanner on your PC first.

http://housecall.antivirus.com/housecall/start_corp.asp#top
<http://housecall.antivirus.com/housecall/start_corp.asp>
http://security.symantec.com/ssc/home.asp
http://www.mcafee.com/myapps/mfs/default.asp
http://www.pandasoftware.com/activescan/com/activescan_principal.htm
http://www.ravantivirus.com/scan/

Please download and use the following tools to clean any spyware from your
system.

Download and install Microsoft Windows Anti-Spyware (Beta)
http://www.microsoft.com/athome/security/spyware/software/default.mspx

Use spy-killer to scan your computer completely.
More information about spy-killer, please refer to link below:
http://www.spy-killer.com/

Run Ad-Aware (free version)
<http://www.lavasoft.de/>

SpyBot
http://www.safer-networking.org/en/index.html

Note: This response contains references to third party World Wide Web
sites. Microsoft is providing this information as a convenience to you.
Microsoft does not control these sites and has not tested any software or
information found on these sites; therefore, Microsoft cannot make any
representations regarding the quality, safety, or suitability of any
software or information found there. There are inherent dangers in the use
of any software found on the Internet, and Microsoft cautions you to make
sure that you completely understand the risk before retrieving any software
from the Internet.


5. To know if this issue related to SP1, I'd like to suggest you
temporarily remove SP1 to see the results.

Please tell me the result of this issue at your earliest convenience. If
there is anything unclear, please don't hesitate to let me know. I'm
looking forward to your reply.

Best regards,

Vincent Xu
Microsoft Online Partner Support

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--------------------
Thread-Topic: Explorer slow or stops responding using network shortcuts
in W2K3
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Subject: Explorer slow or stops responding using network shortcuts in W2K3
Date: Thu, 28 Sep 2006 01:25:01 -0700
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Since upgrading some of our W2K3 servers to SP1 we have noticed problems
with
Windows Explorer being slow or it stops responding when browsing deep
into a
folder tree of a network share accessed by means of a network shortcut
created with the "Add Network Place" wizard. Browsing to the same
location by
entering the initial path in the Windows Explorer address bar does not
have
the same problem. This seems to be a similar problem to that described in
KB
article 841978 for WinXP. Is there an equivalent hotfix for Windows
Server
2003.



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