Re: Cannot restart system services / processes
- From: Ray Reidel <NoSpam@xxxxxxxxxxxxxx>
- Date: Thu, 20 Jul 2006 15:41:12 -0700
I have the same issues as you do. Unfortunately, an outside engineer may
have created or contributed to the problem while uninstalling Backup Exec
Agents, Dot.Net 2.0 and installing system patches; making if difficult to
trouble shoot since I was not around to watch the sequence of events.
Here are other symptoms we have:
Extremely slow boot
Add /Remove Programs takes extremely long to launch
Windows Installer Service will not run and was in fact missing from the
services
Log entries with new problems related to unloading the Registry
Cannot manually start/stop/restart any services
Cannot change startup type for services through the Services snap in (but
can change startup status using regedit)
Symantec NAV 10 Corporate Edition appears to startup, but will not
perform any real-time scanning
Symantec Mail Security for MS Exchange service stuck "starting"; but does
appear to be filtering mail
Symantec Quarantine Agent Service initially starts, then becomes stuck
while "stopping"
Cannot connect to the Logical Disk Manager Service using the snap in
IE web browsing is broke - just hangs on first access to a web site -
zero display
Do you have APC Powerchute installed in your system? I have found
several postings in NGs and on M$'s KB that related to an expired version
of Java used by version 6.X of APC product.
"This problem occurs because of a problem with version 6.x of APC
PowerChute Business Edition Software. APC has issued the following
official statement about this issue:"
"The APC 6.x software uses Sun Microsystems Java Cryptography Extension
(JCE) 1.2.1 Package. The digital certificate that was used to sign the
JCE 1.2.1 jar files expired on July 27, 2005. Because of this, the system
causes the above detailed symptoms."
(the symptoms described in the documents closely resemble those shown
above).
We are running version 7.0.0 Build 119 of APC's software, not 7.0.4,
APC's upgrade path to resolve the problem. Interestingly, disabling JAVA
scripting in IE fixes the web browsing problem.
Since you cannot install/uninstall software, or stop/restart services,
this could be a difficult problem to resolve. I also suspect some level
of Registry corruption and/or permission problems could be involved. I
was hoping that someone may have a solution to this issue, as I do not
want to chance totally hosing this server, since it currently has limited
functionality. Any thoughts??
.
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