Re: Problem with Shadow Copy

Hi Brian,

Just want to check how is everything going. If the problem persists, please
collect MPS report and I'll try to research.

Thanks.

Best regards,

Vincent Xu
Microsoft Online Partner Support

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From: v-xuwen@xxxxxxxxxxxxxxxxxxxx (Vincent Xu [MSFT])
Organization: Microsoft
Date: Mon, 29 May 2006 06:37:05 GMT
Subject: Re: Problem with Shadow Copy
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Hi Brian,

Sorry for delay in response due to my sickness last week.

I posted your issue in our internal forum but no response. I suggest you
collect some system information using Microsoft Configuration Capture
Utility , and please send the CAB (Zip) file to me.

Please download the tool:

http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0b
d9
15706/MPSRPT_Alliance_X86.EXE

For more information and overview, please refer to link below:

KB818742 Overview of the Microsoft Configuration Capture Utility
(MPS_REPORTS)

http://support.microsoft.com/?id=818742

Note: The CAB file will be generated for your convenience in the
%systemroot%\MPSReports\Setup\Report\Cab directory called
%COMPUTERNAME%_MPSReports_.CAB. The CAB file will contain the reports
generated by the MPS Reporting Tool. If the CAB file isn't produced,
please
compress all of the result files under
%systemroot%\MPSReport\Setup\Report
as a Zip file. (Note: %systemroot% is the folder where you install
Windows.)

Please send me the CAB file via the email : v-xuwen@xxxxxxxxxxxxx

Thanks

Best regards,

Vincent Xu
Microsoft Online Partner Support

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From: v-xuwen@xxxxxxxxxxxxxxxxxxxx (Vincent Xu [MSFT])
Organization: Microsoft
Date: Tue, 23 May 2006 08:42:27 GMT
Subject: Re: Problem with Shadow Copy
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Hi Brian,

This is a quick note to let you know that I am researching your issue
and
will get back to you as soon as possible. I appreciate your patience.

Best regards,

Vincent Xu
Microsoft Online Partner Support

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From: "Brian" <wouldntulike2know>
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Subject: Re: Problem with Shadow Copy
Date: Fri, 19 May 2006 09:56:39 -0400
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"Vincent Xu [MSFT]" <v-xuwen@xxxxxxxxxxxxxxxxxxxx> wrote
OK, let's consider install the hotfix KB 891957. Try following
steps:
As I already said, I can't install it because I get an error. This
happens
on both my domain controllers.

Method 1: Rename the Edb.log file

This is KB822798, which as I said I've already gone completely though.

Does anyone have any *new* ideas I could try?

Thanks
Brian








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