RE: Logon Screen Object Does Not Appear On Server's Local Monitor
- From: v-rebc@xxxxxxxxxxxxxxxxxxxx ("Rebecca Chen [MSFT]")
- Date: Thu, 28 Jul 2005 06:57:18 GMT
Hi Westernwind,
Based on your description, it is hard to determine if the root cause at
present. The best way is to directly use the keyboard and the mouse to test
this issue since this issue randomly occurs when using Rariton switch, more
important is that this issue cannot be consistently reproduced. Therefore,
troubleshooting this kind of issue could be a time-consuming task.
I understand you will contact Rariton to get the new hardware, changing the
new hardware is very helpful to troubleshoot this issue, please make sure
all cables are correctly connected.
On the system side, I would like to provide the following suggestions:
Suggestion1:
============
Technically speaking, Exchange 2003 service should be shutdown first, then
shutdown Windows as the following article has stated. I would like to
confirm if you have composed a script to shutdown Exchange service? Please
not use the script and shutdown the Exchange service one by one in CMD,
does Windows shtudwon process smoothly finish?
Exchange Server 2003 Computer Takes Longer Than You Expect to Shut Down
http://support.microsoft.com/default.aspx?scid=kb;en-us;829361
Suggestion2:
============
I suggest you refer to the following article to perform a Clean Boot on the
problematic machine, it is the same in win2k3 DC. Please always keep the
system in Clean Boot, which is helpful to troubleshoot this issue.
How to perform a clean boot in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;310353
In addition, I suggest you open the Event Viewer to check if there is any
error or warning in the system and application log. Technically speaking,
the server will log the Event if last shutdown is unsuccessful, however,
the event may not log with "shutdown". You may consider refer to the
following article to gather MPSRPT_DirSvc.EXE and send the report to me at
v-rebc@xxxxxxxxxxxxx for research.
Microsoft Product Support's Reporting Tools
http://www.microsoft.com/downloads/details.aspx?FamilyID=cebf3c7c-7ca5-408f-
88b7-f9c79b7306c0&displaylang=en
If you have any question or any founds, please feel free to post back.
Best regards,
Rebecca Chen
MCSE2000 MCDBA CCNA
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
>Thread-Topic: Logon Screen Object Does Not Appear On Server's Local Monitor
>thread-index: AcWS4UQLovX64HN0S6WoOh0EWWJw0A==
>X-WBNR-Posting-Host: 206.176.241.130
>From: "=?Utf-8?B?d2VzdGVybndpbmQ=?=" <westernwind@xxxxxxxxxxxxxx>
>References: <FCC4DB1E-7289-4293-8990-44AE03C045B8@xxxxxxxxxxxxx>
<09DD6C8E-72A1-4968-951B-BD47CE8DDC88@xxxxxxxxxxxxx>
<tLHANeqjFHA.3472@xxxxxxxxxxxxxxxxxxxxx>
>Subject: RE: Logon Screen Object Does Not Appear On Server's Local Monitor
>Date: Wed, 27 Jul 2005 12:27:45 -0700
>Lines: 141
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>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.general:43492
>X-Tomcat-NG: microsoft.public.windows.server.general
>
>Rebecca,
>
>I checked the Rariton cable connections and discovered that the mouse and
>keyboard were reversed at the server. I corrected the cables and
performed a
>shutdown from my workstation using the remote console. I first shut-down
all
>the Exchange 2003 services, and then did a "shut-down." The remote
session
>terminated, but the server hung on shut-down. I even tried to shut the
>server down from my other AD/DC using the Command Prompt window. No luck,
>after 45 minutes I had to cold shut-down the server. It did not show any
>"unexpected shutdown" event log entries. Not sure why it hung.
>
>On re-boot I was able to log on locally via the Rariton switch, and I was
>also able to perform a shutdown locally, using the Exchange Services
>shut-down script and then a normal shutdown command. The server shutdown
>within a few minutes as expected.
>
>For 3-days the Rariton switch and local login were working, now it is
>behaving the same way, gray background screen, mouse appears to work but
no
>logon window. I tried to plug in a keyboard directly to the server, but
it
>did not recognize it, and now the mouse does not work either. I am going
to
>conntact Rariton, and also try a different cable and Rariton connection on
>the switch.
>
>My question to you is do you think there is any reason to think this is a
>software related issue? From your responses it appears you believe it is
a
>hardware related issue, and I have not had the time or resources to try
and
>issolate this server with it's own keyboard, mouse and monitor; the space
>restrictions in the server room will make this difficult at best to setup.
>
>Let me know your thoughts on the matter.
>--
>Thanks in advance
>
>westernwind
>
>
>""Rebecca Chen [MSFT]"" wrote:
>
>> Hi Westernwind,
>>
>> In addition to Jerry's great suggestions, I suggest your directly
connect
>> the keyboard and the mouse to server2, are you able to see the logon
>> windows? If you do, this issue is isolate to the Rariton multi-switch.
>>
>> If the issue persists, please press Ctrl+Alt+Del twice instead of once,
are
>> you able to see the logon windows?
>>
>> Best regards,
>>
>> Rebecca Chen
>>
>> MCSE2000 MCDBA CCNA
>>
>>
>> Microsoft Online Partner Support
>> Get Secure! - www.microsoft.com/security
>>
>> =====================================================
>>
>> When responding to posts, please "Reply to Group" via your newsreader so
>> that others may learn and benefit from your issue.
>>
>> =====================================================
>> This posting is provided "AS IS" with no warranties, and confers no
rights.
>>
>> --------------------
>> >Thread-Topic: Logon Screen Object Does Not Appear On Server's Local
Monitor
>> >thread-index: AcWOLLDNYR0nGFShS3axVXG25qUFkA==
>> >X-WBNR-Posting-Host: 134.29.136.106
>> >From: "=?Utf-8?B?SmVycnlNQg==?=" <JerryMB@xxxxxxxxxxxxxxxxxxxxxxxxx>
>> >References: <FCC4DB1E-7289-4293-8990-44AE03C045B8@xxxxxxxxxxxxx>
>> >Subject: RE: Logon Screen Object Does Not Appear On Server's Local
Monitor
>> >Date: Thu, 21 Jul 2005 12:45:04 -0700
>> >Lines: 38
>> >Message-ID: <09DD6C8E-72A1-4968-951B-BD47CE8DDC88@xxxxxxxxxxxxx>
>> >MIME-Version: 1.0
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>> > charset="Utf-8"
>> >Content-Transfer-Encoding: 7bit
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>> >Priority: normal
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>> >Newsgroups: microsoft.public.windows.server.general
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>> >Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
>> >Xref: TK2MSFTNGXA01.phx.gbl
microsoft.public.windows.server.general:43075
>> >X-Tomcat-NG: microsoft.public.windows.server.general
>> >
>> >Try this: control panel /power options/monitor power to never
>> >
>> >I have had similar problems with a KVM switch for some reason it
doesn't
>> >wake up to the keyboard or mouse when switched -- and not consistant.
>> >--
>> >JerryB
>> >
>> >
>> >"westernwind" wrote:
>> >
>> >> This is intended for the managed news group monitors to resolve:
>> >>
>> >> I have two Windows Server 2003-SP1 AD/DCs that are connected to a
>> Rariton
>> >> multi-switch (PS2 type connector). When I switch to server-1 I get
the
>> Gray
>> >> Background Screen with the Logon Window and this is the normal
behavior.
>>
>> >> When I switch to server-2 I only get the Gray Background Screen with
NO
>> >> Logon Window. The mouse pointer is visible and can be moved but NO
>> Logon
>> >> Window appears no matter what key/key-combination I try.
>> >>
>> >> I can access the server-2 via remote logon, I get the Logon Window
and I
>> can
>> >> logon remotely from my workstation. I can also access all of the
>> server-2's
>> >> operating system applications such as Event Viewer, Services etc.
from
>> >> server-1.
>> >>
>> >> But I can not logon directly to server-2 because the Logon Window
does
>> not
>> >> appear on the local monitor. This is the first time I have ever seen
>> this
>> >> problem. For months I have been able to switch between the two
servers
>> using
>> >> the Rariton multi-switch.
>> >>
>> >> Can you help me determine if there is a resolotion I can try without
>> >> re-booting to get the local logon screen to appear?
>> >>
>> >> At this point I am not convinced that re-booting will solve the
problem.
>>
>> >> This is a production sever so any re-booting would need to be
scheduled.
>> >> --
>> >> Thanks in advance
>> >>
>> >> westernwind
>> >
>>
>>
>
.
- References:
- Logon Screen Object Does Not Appear On Server's Local Monitor
- From: westernwind
- RE: Logon Screen Object Does Not Appear On Server's Local Monitor
- From: JerryMB
- RE: Logon Screen Object Does Not Appear On Server's Local Monitor
- From: "Rebecca Chen [MSFT]"
- RE: Logon Screen Object Does Not Appear On Server's Local Monitor
- From: westernwind
- Logon Screen Object Does Not Appear On Server's Local Monitor
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