Re: HP Scanjet 5370C - Windows Server 2003 Std. Ed. Not Working.
nospamjac_at_pobox.com
Date: 02/07/05
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Date: 7 Feb 2005 11:47:21 -0800
HP Photosmart 2610 All-In-One Scanner, Printer, Copier, Fax machine,
etc
Running on Windows Server 2003, via a wired network connection via a
router
Scanning doesn't work unless you have the Windows Image Acquisition
service running. WIA is turned off by default.
Start => All Programs=> Administrative Tools => Services
Right mouse on Windows Image Acquisition (WIA) and set it to startup
automatically.
Reboot.
Despite the runaround that HP email and phone Support will tell you
about not supporting Windows Server 2003, HP Director, HP Document
Viewer, and HP Image Zone all work, but only after enabling the WIA
Service. Also Microsoft Word => Insert => Picture => From Scanner or
Camera .. works.
The scan button on the panel on top of the HP 2610 still gives an error
"No Scan Options." "You need to install or run HP software for this
feature"
for a little more detail
Gavin Shakespeare wrote:
> I have a particular need for a scanner to be attatched to the back of
> a windows 2003 server box. Parrallel or USB, i dont really care. i
> currently have a HP scanjet 5370c which worked under 2000 server but
> (suprise, suprise) doesnt under 2003 server.
>
> I have tried to install standard drivers for XP/2000 with no luck,
> emailed HP support and got the "we dont support etc..." message re:
> scanners and 2003 server. ok, however at
> http://support.microsoft.com/default.aspx?scid=kb;en-us;317524 MS
says
> it does or soon will support this peice of kit. Assuming this is the
> case, HP Are holding back as MS will do all the hard work in
> converting the drivers. Anyone got a date for this or another
> solution?
>
> Failing that, can anyone recommend a scanner that works with Server
> 2003. Any make or model?
>
> Cheers,
> Gav Shakespeare
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