Re: Printing PDF files to networked printers

From: Dana Brash (dbrash_at_NOSPAM.gmail.com)
Date: 11/17/04 

Date: Wed, 17 Nov 2004 09:27:27 +0800

Have you tried deleting and recreating the printer on the server?
Have you got all the latest updates installed for Acrobat?
Can you try printing from Adobe Reader 6.0.2

It'd be interesting to see what Adobe says. They should help you resolve
the problem, particularly since all other documents are printing. This
would indicate to me that there is a problem in how Acrobat is generating
the print job.

The way you describe that the problem is appearing does sound very much like
virus activity. Could it also be perhaps some type of automatic update on
the clients that is causing this? 

-- 
HTH,
=d=
Dana Brash
MCSE, MCDBA, MCSA
dbrash@NOSPAM.gmail.com
"TheSingingCat" <meowmeowmeowmeow@meowmeowmeow.com> wrote in message
news:419a3f25_1@news.nucleus.com...
> Hello Dana,
>
> Thanks for the reply.  It is all PDF documents, document1.pdf will print
for
> one guy, where as document1.pdf will not print for the other (using same
> printer / drivers / os).  Yes, when the user cannot print PDF files, they
> can print to the same printer / driver from any other application  -- it
is
> only PDF files that are not being printed.  They get sent to the print
> server, I can watch them spool and wait in line in the queue (they are not
0
> bytes), but when it's their turn to print, they just vanish.  Nothing on
> printer, the print status message doesn't pop up in the toolbar on the
> client and the two event ids are logged on the print server (id 45 and
61).
>
> User permissions are identical for the users.  I have the problem now on
my
> workstation when I log on using my user id or the administrator account.
>
> There is an option in Acrobat version 6.0 under print options > advanced
to
> print the document as an image.  When this is selected, the document will
> print.  The downside to this is the document is literally 50x larger and
it
> takes sooooo long to spool.
>
> I am going berzerkazoid here as this used to work fine and more and more
> people now are unable to print PDF documents.  For the heck of it I
verified
> that our AV client software is all running and up to date as now I'm
> grasping at straws as to what the cause of this could be.
>
> I'm about to call Adobe support here but I've got a sneaking suspicion
> they're going to tell me to pound sand since it leaves the workstation and
> gets to the server queue and the events are generated on the server.
>
>
>
> "Dana Brash" <dbrash@NOSPAM.gmail.com> wrote in message
> news:u9KHh%23$yEHA.2568@TK2MSFTNGP11.phx.gbl...
> > Hi tsc,
> >
> > Are users that are having problems printing and ones that are not
printing
> > the same document?  I've seen corrupted pdf's crash the spooler service
> > before.  When the user can not print .pdf's can they print other
> > documents?
> > Silly question perhaps, but have you rebooted the clients?  What are the
> > user permissions/group membership differences (if any) between users
that
> > can and can not print .pdf?
> >
> >
> > Some of the ideas here may help...
> >
http://www.eventid.net/display.asp?eventid=45&eventno=607&source=Print&phase=1
> >
> >
http://www.eventid.net/display.asp?eventid=61&eventno=47&source=Print&phase=1
> > (*sounds like deleting and re-installing the printer has worked for
> > others...*)
> >
> > -- 
> > HTH,
> > =d=
> >
> >
> > Dana Brash
> > MCSE, MCDBA, MCSA
> >
> > dbrash@NOSPAM.gmail.com
> >
>