Re: MS Hotfix issues

Tech Tip: Click here to run a free scan for Windows Errors and optimize PC performance

From: Jeffrey Randow (MVP) (jeffreyr-support_at_remotenetworktechnology.com)
Date: 07/29/04 

Date: Wed, 28 Jul 2004 20:10:46 -0500

Also check to see if your version of Backup Exec is up-to-date...
Veritas frequently updates their software...

Jeffrey Randow (Windows Networking & Smart Display MVP)
jeffreyr-support@remotenetworktechnology.com

Please post all responses to the newsgroups for the benefit
of all USENET users. Messages sent via email may or may not
be answered depending on time availability....

Remote Networking Technology Support Site -
http://www.remotenetworktechnology.com
Windows XP Expert Zone - http://www.microsoft.com/windowsxp/expertzone

On Sat, 24 Jul 2004 23:22:40 -0400, "Ninon Chassé"
<nchasse33@NoSpamhotmail.com> wrote:

>Hi Jeffrey,
>
>I haven't tried to uninstall the hotfix but will check if it's possible.
>I'm pretty sure the Stop error was caused by Veritas Backup Exec 9.x but
>Veritas, after having analysed the Memory dump, are telling me the problem
>was caused by NTOSKRNL.EXE. This file was included in the hotfix I've
>installed.
>
>http://support.microsoft.com/default.aspx?scid=kb;en-us;832336&Product=winsvr2003
>
>The thing is that the BSOD have always appeared when the Server is
>restarted, just before Windows starts loading the Settings, so I never had a
>memory dump written. The Memory dump that I provided Veritas was created
>when I tried to install some of their updated drivers according to there
>recommendations.
>
>http://seer.support.veritas.com/docs/261728.htm
>
>Following their article hasn't solved anything, it has done the opposite...
>Because when I restarted the server after that, it went into a reboot loop,
>blue screening just before starting applying settings. Even Safe Mode
>didn't work, it just kept on restarting for about 20-25 times. I finally
>managed to have the system up so the first thing I did was to uninstall
>Backup Exec. After that I ran some hardware test, everything was fine but I
>removed the tape drive and Adaptec SCSI card to which the tape was connected
>(not the IBM Raid). After uninstalling Backup Exec the Server was restarted
>twice without BSOD.
>
>I don't know if the issue is both Veritas and NTOSKRNL.EXE, but I'm willing
>to try uninstalling the hotfix (if it's possible).
>
>Thanks for reading
>
>Ninon
>
>
>"Jeffrey Randow (MVP)" <jeffreyr-support@remotenetworktechnology.com> wrote
>in message news:0276g0dapn4f6010jjje1k2s98p7i3u46e@4ax.com...
>> What happens when you uninstall it? There could be other issues
>> causing your STOP error...
>>
>> Jeffrey Randow (Windows Networking & Smart Display MVP)
>> jeffreyr-support@remotenetworktechnology.com
>>
>> Please post all responses to the newsgroups for the benefit
>> of all USENET users. Messages sent via email may or may not
>> be answered depending on time availability....
>>
>> Remote Networking Technology Support Site -
>> http://www.remotenetworktechnology.com
>> Windows XP Expert Zone - http://www.microsoft.com/windowsxp/expertzone
>>
>> On Wed, 21 Jul 2004 22:25:48 -0400, "Ninon Chassé"
>> <nchasse33@NoSpamhotmail.com> wrote:
>>
>> >Hi!
>> >
>> >I've installed one of MS Hotfixes on my Windows 2003 Server and have
>issues
>> >with it. The hotfix was supposed to resolved a Stop:0x00000050 error but
>it
>> >hasn't. Instead of fixing the problem it has aggravated it. I have had
>the
>> >Memory.dmp analysed I was told that one of the files included in that
>hotfix
>> >was causing the problem. If I call Microsoft, will they charge me the
>$245
>> >US for support even though their hotfix is the issue?
>> >
>> >Thank you in advance!
>>
>

Relevant Pages

  • Re: MS Hotfix issues
    ... Veritas has a 'solution': ... The Server crashed again when I tried to ... end I gave up and uninstalled Backup Exec, the LTO tape drive and Adaptec ... Veritas isn't totally compatible with Windows 2003! ...
    (microsoft.public.windows.server.general)
  • Re: MS Hotfix issues
    ... I haven't tried to uninstall the hotfix but will check if it's possible. ... I'm pretty sure the Stop error was caused by Veritas Backup Exec 9.x but ... Veritas, after having analysed the Memory dump, are telling me the problem ...
    (microsoft.public.windows.server.general)
  • Wingding and Banner
    ... I have a brand new Windows 2003 ... Veritas 10.0 and then had to uninstall it. ... Veritas, I now have the Wingdings font coming up on every window, instead of ...
    (microsoft.public.windows.server.general)
  • RE: backup software
    ... support may not be the best person to talk to. ... environment then get your Veritas support rep to find you the right people to ... Backup Exec has gotten me through some ... > recovery situation you'll ever come across in a Microsoft environment. ...
    (microsoft.public.windows.server.active_directory)
  • Re: Vertias 9.0 - MSDE 2000 and SBS 2003
    ... Is the download (Veritas Backup Exec 9.1.4691) the same for win server ... you should install the BE service pack and SQL service ... >> upgrading to SQL service pack 4, and it's functionality with Veritas ...
    (microsoft.public.windows.server.sbs)