Server 2003 hangs during logon at "Applying Personal Settings"
From: DAMOX (anonymous_at_discussions.microsoft.com)
Date: 04/21/04
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Date: Wed, 21 Apr 2004 07:45:28 -0700
I was way off track on this one.
In case anyone is interested, the problem was one of group
policy. I failed to mention that these three 2003 Servers
are part of a Windows 2000 Domain. In retrospect, I
suppose I should have stated that. The default group
policy was recently set to automatically configure users
Internet Connection so they wouldn't have to run the
wizard since many of our users are challenged to do so.
Apparently, the security for 2k3 Server is incompatible
with Windows 2000 Internet Explorer Policies.
Unfortunately, I didn't know that. I personally see this
as a problem that Microsoft needs to address. Not so much
because it's incompatible (incompatibility is OK, I
understand that), but because the resulting behavior IMO
is unacceptable. If you're going to make a product that
you know will be incompatible because of tighter security,
I think you should at least insure that the results will
be something that can better interpreted, and a bit more
understandable (like a message perhaps). I searched
Microsoft extensively, and I couldn't find anything on
this!
The reason we didn't use Microsoft's on-line help is
because when we entered the product code that we were
supplied by our vendor (an authorized Microsoft
Distributor), we received a message stating that our
product code didn't match our country. I wonder what's up
with that. We are going back to the vendor to check that
one out.
>-----Original Message-----
>We are currently accessing our 2003 Servers via remote
>desktop or terminal services. On Friday I first noticed
>there was a problem with one of the servers running out
of
>drive space on C drive. After adjusting the pagefile so
>that part was on D drive, I rebooted the Server and found
>that I could not log on. The problem is that when we
>attempt to log on, either remotely or locally, the
>computer hangs at "Applying Personal Settings". The cause
>of the hang is that the profile of the individual logging
>on becomes huge and takes up all the remaining free space
>on the C drive. It doesn't matter if there is 1 GB of
free
>space, or 3, the profile will continue to grow until
there
>is no more space left. Actually there is only one file
>that grows, and that is a file called brndlog.txt. The
>file has to do with Internet Explorer branding. In
looking
>at the brndlog.txt file in Internet Explorer, the reason
>the file grows so big is because of an error in a file
>that is being processed, wininet.dll. After logging
>numerous bits of information, whichever process is doing
>the logging seems to hang on the wininet.dll. It logs the
>following error information continually until the drive
>runs out of space:
>
>ProcesswwininetCS return error: 8004005. Processing
>wininet.dll settings.
>
>To date, this is what we've tried or learned:
>
>
> 1. We found we are able to log on locally in
>the safe mode.
>
>2. We can log on locally if we disconnect the server
>from the network. When we've done this it seems that the
>logging process does not take place.
>
>3. I tried renaming the file wininet.dll to see what
>would happen. When I did that, I could log on. It seemed
>that the logging process does not take place or ends when
>the wininet.dll is not available. However, renaming the
>wininet.dll causes other errors, for one thing, Internet
>Explorer does not run. When I renamed the wininet.dll, I
>was able to log on remotely as well, but again it caused
>some errors. I found several processes that wouldn't run
>when the wininet.dll was not available.
>
>4. Wininet.dll is apparently a key Internet Explorer
>file.
>
>5. I tried another version of wininet.dll that I
>found under \Program Files (x86)\Network
>Associates\NetShield 2000 directory, but that resolve the
>issue.
>
>6. I copied the wininet.dll file from the Server 2003
>CD thinking that it might be a different version or that
>it might be corrupt, but that did not produce a
resolution
>either. The wininet.dll file on the CD seems to be the
>same as file that was already present on the system.
>
>7. I have also tried disabling certain services, such
>as "DHCP Client", "Automatic Updates", and "IIS" none of
>this made any difference.
>
>8. I have checked for patches that may have been
>installed recently, but the last patches were run late
>last year. It seems that this problem has arisen in the
>past 2-3 weeks.
>
>9. Someone suggested that "Microsoft Product Support
>Reporting Tool" was causing the logging. I checked, and
>the MPSRT is not installed on these servers.
>
>10. I changed the DNS server from xxx.x, which is not
>a DNS server (at least to my knowledge) to xxx.x a
known
>dns server, but that did not help.
>
>The question is, what is causing the logging to take
place?
>
>I have determined that this logging is taking place on
all
>Servers and in fact all computers each time they log on
to
>the network. I could not find anything in the default
>domain policy that would cause this to happen. I do not
>know what process is generating the logging. On the
>Windows 2000 Servers the logging completes normally
>without incident. On the 2003 Servers, it hangs on the
>wininet.dll. What is different between the Windows 2000
>and 2003 Servers?
>
>The Windows 2003 Servers have 2 versions of Internet
>Explorer 6, a 64-bit version and a 32-bit version. Is
this
>normal? It is my belief that this may be causing the
>problem.
>
>I was hoping to uninstall the 32-bit version of Internet
>Explorer, however I could not find any obvious way to do
>that.
>
>Does anyone know how to uninstall Internet Explorer from
>Server 2003? Is it even possible? Also is it normal for
>Server 2003 (64 Bit version), to have both 64 and 32 bit
>versions of IE6?
>
>.
>
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