split zones not resolving correctly intermittently...

I running Windows 2003 Active Directly/DNS in the office with the following
zones:

zone: companyname.local (for the local domain)
zone: citrix.companyname.com (server is hosted locally)

The companyname.com is hosted on our ISP.

If a user connect to this citrix.companyname.com while inside the office,
the DNS resolved to 192.168.1.254. If they are outside the office, it
12.12.12.12, (as an example).

The problem I started to notices is that intermittently the user gets the
12.12.12.12 while inside the office. The fix is always get them to
release/renew their ip address or a reboot. Afterward, it would resolve
correctly with the 192.168.1.254 address.

My question is what's wrong and how to fix this problem.
.

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