Re: User can't access OWA or RWW
- From: "Mike in Nebraska" <Mike_in_Nebraska@xxxxxxxxxxxxxxxx>
- Date: Tue, 3 Feb 2009 09:10:48 -0600
Done.
"Meinolf Weber [MVP-DS]" <meiweb(nospam)@gmx.de> wrote in message news:ff16fb6617ccd8cb542dfcaeeaf0@xxxxxxxxxxxxxxxxxxxxxxx
Hello Mike,
Better post this to:
microsoft.public.windows.server.sbs
Best regards
Meinolf Weber
Disclaimer: This posting is provided "AS IS" with no warranties, and confers no rights.
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Running SBS 2003 Premium with Exchange 2003; all current with patches
and
SPs.
=============
New staff member aboard; heading out on a business trip so I'm walking
her
through the process of accessing her email and desktop remotely. (Her
user
account was setup using the Add User wizard.) However, she can't get
into
either. Keeps getting the note that either her login or password are
bad.
She can login locally with no problems. I verified that my login and
password will work from her desktop and laptop, both inside and
outside the LAN, and then tried her login and password - same result.
Checked her group membership and Exchange tabs for anything different
than anyone else - nothing. She's in the right groups, Exchange
Features tab is correct, Group Policy Modeling produces the right
results. Her OU and the computer's OU are correct and have the GP's
applied. Her OS is Vista Business.
<later>
I did a backup of the user's files,settings, folders, and mailbox,
then
deleted the user. I then used the Add User wizard in Server
Management to
create a new account for her. Unfortunately, she STILL cannot login
to OWA
(http://<servername>/exchange) or RWW (http://<servername>/remote).
On the
former the message is that her 'login or password is incorrect; try
again',
and on the latter, 'that her login or password are incorrect; if it
persists, the user may not have permissions'.
Nothing in the server logs, nor the local computer. I tried her
account
from within the network on 2 different computers - same result. She
tried
on her personal laptop which is outside the network, same results.
In ADUC, her account is a member of: Domain Users (primary group),
Domain
Power Users, Internet Users, Mobile Users, <distribution group>,
Remote
Desktop Users, and Remote Web Workplace.
Here's an odd thing. I filtered the Security log on the server using
her name in the User box and unchecked Success. No hits.
Ah ..... It just hit me to try something else; I did a different
filter just now clearing her name and unchecking Success. Now I see
Event 533's for her account when I tried it this morning <a few days
ago>. Here's a sample:
Event Type: Failure Audit
Event Source: Security
Event Category: Logon/Logoff
Event ID: 533
Date: 1/30/2009
Time: 6:30:57 AM
User: NT AUTHORITY\SYSTEM
Computer: <computername>
Description:
Logon Failure:
Reason: User not allowed to logon at this computer
User Name: jessica
Domain: <computername>
Logon Type: 3
Logon Process: Advapi
Authentication Package: Negotiate
Workstation Name: <computername>
Caller User Name: IUSR_<computername>
Caller Domain: <domainname>
Caller Logon ID: (0x0,0x3B5E3)
Caller Process ID: 6008 <this is w3wp.exe, called by user NETWORK
Transited Services: -
Source Network Address: -
Source Port: -
I know we're getting somewhere, but I need a "nudge" in the right
direction. <thinking out loud> The IUSR account is for anonymous
internet access, a guest account. Her account is a member of Domain
Power Users, Domain Users, Internet Users, Mobile Users, Remote
Desktop Users, and Remote Web Workplace Users groups. The Guest
account on the server is disabled. </thinking out
I'm at a loss right now on where to turn. Can you give me an idea?
.
- References:
- User can't access OWA or RWW
- From: Mike in Nebraska
- Re: User can't access OWA or RWW
- From: Meinolf Weber [MVP-DS]
- User can't access OWA or RWW
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