Remote Assistance vs Remote Desktop
- From: "AdminKen" <admin@xxxxxxxxxxxxx>
- Date: Mon, 13 Mar 2006 17:01:32 -0800
I would like to know if there is a way for a "expert" to initiate a remote
assistance session with out any intervention from the "novice"(assuming we
are all on the same LAN). I have XP and W2K3 with GP at my disposal.
I have used XP's/2K3's remote desktop successfully for some years now, but
it would be especially convenient to be able to join a user in their session
instead of having to kick them off of the console like with remote desktop.
I know with RA, a "novice" can create a request for assistance ticket and
send it email, IM or save the file but I want to do this without users
needing to send a request. I would like have a dual-user experience like RA
but this without any "novice" intervention like with RD.
Thanks
Ken
.
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