RE: backup software
From: Phillip Renouf (PhillipRenouf_at_discussions.microsoft.com)
Date: 01/04/05
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Date: Tue, 4 Jan 2005 11:57:04 -0800
Note that this is all my opinion, you should test both software packages and
choose the one that works best for you.
In my experience with CA/ArcServe and Veritas/BackupExec/Netbackup I have
found that Veritas has a much better support system and you are more likely
to be able to talk with someone that can help you fix your issue. Be aware
though that if you have an overly large environment or are doing something
out of the ordinary then the general tech that you will get when calling
support may not be the best person to talk to. If you have a large
environment then get your Veritas support rep to find you the right people to
talk to so you can get the appropriate help when you call them.
As for CA's support, even when talking to the right people I have never been
impressed with their customer service skills and their technical skills
certainly don't make up for it.
As for the software, I have always been able to count on Veritas to get the
job done and I am confidant that I will be able to restore a system that I've
backed up with a Veritas product. I can not say the same thing about
CA/Arcserve.
Phil
"David Armstrong" wrote:
> Enzo,
>
> Many years ago when I was working in a Netware environment we used ARCServe
> with great success. Ever since moving over to the Windows side of the world,
> I have been using Backup Exec. Backup Exec has gotten me through some
> extremely difficult server recoveries, including Active Directory / domain
> controller rebuilds and Exchange mailstore recoveries (both 5.5 and 2000).
>
> As a few people have mentioned, go with the solution that gives you the best
> support. My experience with Vertias tech support has been that their
> knowledge base has FAQs and white papers that cover just about every disaster
> recovery situation you'll ever come across in a Microsoft environment.
>
> Veritas also offers a full functionality, 60 day trial period. I encourage
> you to download the software, install it, and then run a few backups and
> restores. I'm sure that given the competitive nature of this industry, CA
> probably offers a similar program.
>
> Whatever product you go with, make sure that you read over the disaster
> recovery steps for whatever problems you might possibly encounter. In some
> cases, you need to make some pretty specific choices about what to back up,
> and how to back it up, if you are ever going to have a hope of a successful
> recovery.
>
> "enzo" wrote:
>
> > hi, happy new year
> > i must choose a software backup between
> > BrightStor ARCserver Backup by Computer Associates
> > and
> > Backup Exec by Veritas
> >
> > which do you think is better??
> > thanks
> > Enzo
> >
> >
> >
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