Re: MMC.exe stops responding for up to 5 minutes during AD GPO browse / edit

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

From: Greg Lirette [MSFT] (gregoryl_at_online.microsoft.com)
Date: 06/16/04 

Date: Wed, 16 Jun 2004 15:15:36 -0500

Ensure you have the latest security fixes installed you may also want to get
841382. If it still occurs and if you would like do the following:

1) download the OEM tools from
http://www.microsoft.com/downloads/details.aspx?FamilyID=82d6ab58-890c-405f-b532-b751d9217ca4&DisplayLang=en

Extract them and from the command line go to the userdump folder

2) reproduce the problem for example in mmc.exe.
   2a) from the command line while the delay/hang occurs dump mmc.exe with
userdump

To dump it obtain the PID for mmc.exe and type

userdump <the PID>

Then send a pointer to the dump file

This posting is provided "AS IS" with no warranties, and confers no rights.

"Lehman's Old-time Hardware - System Administrator"
<sysadmin-N-O-SP-AM@lehmans.com> wrote in message
news:%23pTlZl9UEHA.3288@TK2MSFTNGP10.phx.gbl...
> [Symptoms]
> Editing GPOs on our Windows 2000 SP4 Server (Active Directory) takes up to
> 15 minutes, for example:
>
> - Click on the "plus" sign to expand the "Windows Settings" folder
> - Wait 5 minutes for the folder to expand
> - Open "Folder Redirection", right click on "My Documents" and click
> "Properties"
> - Wait 5 minutes for the properties window to appear
> - Make a change and save/close the window
> - Wait 5 minutes for the settings to be saved and the window to close
>
> When attempting to logon to the server from a Windows 98 PC while the GPO
is
> not responding the logon script often freezes as well.
>
> I have seen KiXtart crash when the server is too slow to respond during
> logon script processing.
>
> Also have seen this cause problems for people using Outlook where the .pst
> file is on the server
>
> There have also been occasional reports where the file server performance
is
> less than adequate, though there are only about 6-7 computers using this
> server for file storage at this point. Not able to pin-point if this
> relates or not.
>
> -------------------------------
> [Other notes that could relate]
> - The server CPU utilization does not go to 100%, but acts perfectly
normal
> (that being around 1% most of the time.)
> - I am able to browse the Local Computer Policy without trouble.
> - If I open a new MMC from my local machine (runas
> /user:domain\administrator), I am able to add the GPO object that I need
to
> edit and browse it without any freezes.
> - In other words, this problem ONLY happens when I edit a GPO while
working
> on the server (either at the console or via Terminal Services).
> - I have been unable to find anything about this "issue" anywhere, though
I
> remember reading something about Service Pack 4 causing problems for some
> people, but no one has mentioned this specific issue.
> - Had MS Client and Gateway Services for Novell installed for a while, but
> it has since been un-installed. (Problem existed when it was installed as
> well.)
>
> -------------------
> [Things I've tried]
> Tried contacting Dell via e-mail, but they responded that this is an
> "advanced" Windows problem, which would apparently require payment to help
> solve.
>
> Posted over 5 times to the Dell Forums with no response so far.
>
> Tested Windows 2000 with Service Pack 2, then Service Pack 3, and then
> Service Pack 4 using Microsoft Virtual PC Trial and discovered that none
of
> those versions have this problem. (The Virtual PC trial was run on my
local
> Windows XP Pro machine.)
>
> ------------------
> [Hardware Details]
> Make/Model: Dell PowerEdge 600SC
> Processor: Pentium 4 2.4 GHz
> Memory: 2 GB
> Hard Drive: 2 73 GB disks, mirrored
> Partitions: c:\ = 12 GB; D:\ = 56 GB
> NIC: Intel(R) PRO/1000 MT Network Connection
>
> ----------------------------------
> [Software / Configuration Details]
> ... See Below ...
>
> *******************
> [*** Questions ***]
> Has anyone else experienced this?
> Any suggestions on how to correct the problem?
> Is it a specific problem with Windows 2000 on Dell PowerEdge 600SC?
> Is it an issue with Service Pack 4?
> Could it be related to file serving performance issues with the same
server?
>
> If any additional information would be helpful please post a reply.
>
> ---------------
> [To Test / Try]
> - Update test Windows 2000 SP4 setup in MS VPC Trial with the same updates
> applied from Windows Update.
>
> ----------------------------------
> [Software / Configuration Details]
> Windows 2000 SP4 came pre-installed from Dell
>
> Network Components:
> Client for Microsoft Networks
> File and Printer Sharing for Microsft Networks
> Network Monitor Driver
> Internet Protocol (TCP/IP) (NOTE: DNS server property in TCP/IP
> settings points to itself using its IP address, not 127.0.0.1)
>
> The server is the first and only domain controller in the Active Directory
> forest.
>
> Services loaded/running:
> Alert Notification Server
> Alerter
> APC PBE Agent
> APC PBE Server
> Automatic Updates
> Backup Exec Agent Browser
> Backup Exec Device & Media Service
> Backup Exec Job Engine
> Backup Exec Naming Service
> Backup Exec Remote Agent for Windows Servers
> Backup Exec Server
> COM+ Event System
> Computer Browser
> Dell OpenManage Server Agent
> Dell OpenManage Server Agent Event Monitor
> DHCP Client
> DHCP Server
> Disk Management Service
> Distributed File System
> Distributed Link Tracking Client
> Distributed Link Tracking Server
> Distributed Transaction Coordinator
> DNS Client
> DNS Server
> eTrust Antivirus Admin Server
> eTrust Antivirus Job Server
> eTrust Antivirus Realtime Server
> eTrust Antivirus RPC Server
> Event Log
> Event Log Watch
> File Replication Service
> IIS Admin Service
> Intersite Messaging
> IPSEC Policy Agent
> Kerberos Key Distribution Center
> KiXtart RPC Service
> License Logging Service
> mr2kserv
> MSSQL$BKUPEXEC
> MSSQLSERVER
> Net Logon
> Network Connections
> NT LM Security Support Provider
> Plug and Play
> Print Spooler
> Protected Storage
> Remote Procedure Call (RPC)
> Remote Procedure Call (RPC) Locator
> Remote Registry Service
> Removable Storage
> RunAs Service
> Secure Port Server
> Security Accounts Manager
> Server
> Simple Mail Transport Protocol (SMTP)
> SNMP Service
> Software Update Services Synchronization Service
> System Event Notification
> Task Scheduler
> TCP/IP NetBIOS Helper Service
> Terminal Services
> VNC Server
> Windows Management Instrumentation Driver Extensions
> Windows Time
> Wireless Configuration
> Workstation
> World Wide Web Publishing Service
>
>

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