ir reciver not found



I just bought a Sony vpcl116fx/b all-in-one with windows 7 and have the same problem. It looks like Sony never adressed it. And now they're giving me a problem with getting my money back. No matter what you do you can't get it to work. We even had a Sony tech log in and he couldn't get it to work.



Bridglan wrote:

Windows Media Center for Vista - "IR Hardware Not Detected"
21-Aug-08

Windows Media Center for Vista - "IR Hardware Not Detected" when trying to
set up a cable set top box

I looked at the previous threads on this, but I can't get any decent
resoltion to the issue I am having. Firstly here is my setup.
- Computer - Sony Vaio LT1M with built in tuner, and media center remote
with IR built into the unit.
- OS - Vista Home Premium SP1
- Cable Set Top Box (necessary for UK) - Virgin Media vBox from Samsung,
using Composite connection into the PC (works very well)
- Additional equipment purchased - Pinnacle PCTV Remote Kit for Windows
Vista (as I needed the IR blaster cable to control the set top box).

The Media Center's TV setup detects the signal as composite but then keeps
stalling on the "IR Hardware Not Detected" and I cannot go beyond this. I
can get it working using basic Antenna and Analog settings, but that isn't
the ideal way I want to set it up.

The Device Manager shows IR device for the PC as well as the new Pinnacle
USB IR transceiver are identical (2 instances) and they are both "eHome
Infrared Receiver (USBCIR)" with a Microsoft driver with a date of 21/06/2006
and version 6.0.6001.18000. I have disables the integrated one and
uninstalled the IR device and let it reinstall - no luck.

Has anyone got any ideas?

Previous Posts In This Thread:

On Thursday, August 21, 2008 10:38 AM
Bridglan wrote:

Windows Media Center for Vista - "IR Hardware Not Detected"
Windows Media Center for Vista - "IR Hardware Not Detected" when trying to
set up a cable set top box

I looked at the previous threads on this, but I can't get any decent
resoltion to the issue I am having. Firstly here is my setup.
- Computer - Sony Vaio LT1M with built in tuner, and media center remote
with IR built into the unit.
- OS - Vista Home Premium SP1
- Cable Set Top Box (necessary for UK) - Virgin Media vBox from Samsung,
using Composite connection into the PC (works very well)
- Additional equipment purchased - Pinnacle PCTV Remote Kit for Windows
Vista (as I needed the IR blaster cable to control the set top box).

The Media Center's TV setup detects the signal as composite but then keeps
stalling on the "IR Hardware Not Detected" and I cannot go beyond this. I
can get it working using basic Antenna and Analog settings, but that isn't
the ideal way I want to set it up.

The Device Manager shows IR device for the PC as well as the new Pinnacle
USB IR transceiver are identical (2 instances) and they are both "eHome
Infrared Receiver (USBCIR)" with a Microsoft driver with a date of 21/06/2006
and version 6.0.6001.18000. I have disables the integrated one and
uninstalled the IR device and let it reinstall - no luck.

Has anyone got any ideas?

On Thursday, August 21, 2008 12:05 PM
Jaime wrote:

Why are you connecting the Pinnacle remote kit, if the system already has one
Why are you connecting the Pinnacle remote kit, if the system already has
one built in? Perhaps MC islooking for the blaster to be plugged into the
native IR, not the auxiliary one.
--
James
Orlando (Goofy says "Hey"), Florida

"Bridgland" <Bridgland@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:2D15DBAA-F148-451B-8EA9-704A5153C3A3@xxxxxxxxxxxxxxxx

On Thursday, August 21, 2008 12:23 PM
Bridglan wrote:

The original one doesn't have the blaster capability to control the set top
The original one doesn't have the blaster capability to control the set top
box. Do you think that I should try to remove the current one tha is
integrated into the desktop. I can't remove it physicaly, but maybe you can
suggest how to remove it logically (already tried disabling it).

"Jaime" wrote:

On Thursday, August 21, 2008 12:29 PM
David B. wrote:

If it's a desktop PC, open the case and see if you can unplug the onboard IR
If it's a desktop PC, open the case and see if you can unplug the onboard IR
from the motherboard, or disable it in BIOS setup.

--

----
Crosspost, do not multipost http://www.blakjak.demon.co.uk/mul_crss.htm
How to ask a question http://support.microsoft.com/kb/555375



"Bridgland" <Bridgland@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:0A4CB005-6943-4B0A-92ED-8CA9B7458996@xxxxxxxxxxxxxxxx

On Thursday, August 21, 2008 2:16 PM
Jaime wrote:

This is an all-in-one design, correct?
This is an all-in-one design, correct? Odd that it has MC capabilities but
no way to connect the IR blasers.

If so, probably no easy way to get inside. The only possibility is probably
in the system BIOS/Setup, there may be a way to disable at the hardware
level.
--
James
Orlando (Goofy says "Hey"), Florida

"Bridgland" <Bridgland@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:0A4CB005-6943-4B0A-92ED-8CA9B7458996@xxxxxxxxxxxxxxxx

On Friday, August 22, 2008 4:37 AM
Nigel Barker wrote:

Re: Windows Media Center for Vista - "IR Hardware Not Detected"
On Thu, 21 Aug 2008 14:16:25 -0400, "Jaime" <jaimelobo@xxxxxxxxxxx> wrote:


The OP already said " I have disables the integrated one and uninstalled the IR
device and let it reinstall - no luck." Which is why I didn't chip in with any
suggestions as that is what I would have done & I can't think of anything else
to do except physically remove or disconnect the internal IR receiver.
--

Cheers

Nigel Barker
Live from the sunny Cote d'Azur
MCE MVP

On Friday, August 22, 2008 5:28 AM
Bridglan wrote:

I'll be getting the tool kit out shortly and will let you know how it goes.
I will be getting the tool kit out shortly and will let you know how it goes.

"Nigel Barker" wrote:

On Friday, August 22, 2008 5:30 AM
Bridglan wrote:

You're right.
You're right. All in one (looks like a big digital photo frame) and
unfortunately no BIOS setting as it is connected internally as a USB device.
Time for the toolkit.

"Jaime" wrote:

On Friday, August 22, 2008 7:13 AM
Bridglan wrote:

Update - No luck.
Update - No luck. Just down to the Pinnacle PCTV Remote Kit and no other IR
USB device.

"Bridgland" wrote:

On Friday, August 22, 2008 9:11 AM
Jaime wrote:

I interpreted that to mean it was disabled/reinstalled at an OS level in
I interpreted that to mean it was disabled/reinstalled at an OS level in
Device Manager.

Just wanted to make sure that there wasn't a hardware option as well.
--
James
Orlando (Goofy says "Hey"), Florida

"Nigel Barker" <nigel@xxxxxxxxxxxxxxx> wrote in message
news:ejusa4t7rm9gvi2fphnmet3ecd6to55hu5@xxxxxxxxxx

On Friday, August 22, 2008 9:25 AM
Bridglan wrote:

So after physically disconnecting the integrated IR receiver, it still doesn't
So after physically disconnecting the integrated IR receiver, it still
doesn't work.

Here's a wild idea - Are there any registry hacks to spoof Media Center into
believing that it is present s we can get it to move on and allow me to use
the composite signal?

Chris

"Jaime" wrote:

On Friday, August 22, 2008 9:40 AM
Curious wrote:

I can not get to your user manual from the US.
I can not get to your user manual from the US. Can you please provide the UK
link.

On Friday, August 22, 2008 11:40 AM
Bridglan wrote:

Re: Windows Media Center for Vista - "IR Hardware Not Detected"
User Manual for the Vaio is
ftp://ftp.vaio-link.com/pub/Manuals/Desktops/LM1_LT1/LM1_LT1_H_EN.pdf and
troubleshooting guide is
ftp://ftp.vaio-link.com/pub/Manuals/RecoTS/2007Q3_RT_EN.pdf.

I found the connector for the IR receiver after taking the back off the unit
and it removed it from the device manager. I then uninstalled the pinnacle
unit and rebooted and it discovered it again as an eHome Infrared Receiver
(USBCIR) again but still no luck.

I can't beleive that it is this hard to set up watching the television using
Composite rather than analogue. The programs show perfectly in the preview
in the wizard but I can't get it to move on from the IR Hardware Not Detected.

Anyone with some registry hacking skills???

"Curious" wrote:

On Friday, August 22, 2008 12:21 PM
Curious wrote:

Since your Vaio has no way to connect a blaster and nothing in the manual
Since your Vaio has no way to connect a blaster and nothing in the manual
implies that you can connect an independent STB for analog input with the
built in tuners I think you may be out of luck.
The only option I can think of is to have a separate USB MCE compatible
analog tuner and remote with IR receiver and blaster and configure it and
disable the internal tuner.
"Bridgland" <Bridgland@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:E1F4FAC8-53C0-4B11-9C97-3D24B5F903F4@xxxxxxxxxxxxxxxx

On Friday, August 22, 2008 12:43 PM
Jaime wrote:

I wonder if the U.S version of this Sony PC has the same issues.
I wonder if the U.S version of this Sony PC has the same issues. Lots of
people here use STB's (either cable or sat), it would seem silly that Sony
makes it impossible for all those potential customer to use this system.

--
James
Orlando (Goofy says "Hey"), Florida

"Curious>" <<spammenot@xxxxxxxxxx> wrote in message
news:0CD49ABA-B0D4-4328-9A60-3256797B3596@xxxxxxxxxxxxxxxx

On Friday, August 22, 2008 12:52 PM
Bridglan wrote:

The fact is that I can see the STB's composite signal and hear sound in the
The fact is that I can see the STB's composite signal and hear sound in the
wizard's screen when it asks to confirm if the it is a specific channel,
s-video or composite. It is the IR Hardware detection that is stopping it.

"Jaime" wrote:

On Friday, August 22, 2008 2:11 PM
Jaime wrote:

Yes, that has been the subject of questions on this board for years (XP MCE
Yes, that has been the subject of questions on this board for years (XP MCE
and Vista). Usually, it's people who put together their own system and
haven't bothered (or don't want) to buy the remote kit, but want to use a
signal other than direct coax.

The issue partially MS and partially Sony; MS has always coded the setup for
Media Center to require the IR Receiver/Sender if anything other than a
direct connection is used, since without the IR pieces, MC couldn't control
the remote tuner. AFAIK, there is no hack to get around this requirement

What is odd, is that Sony build the IR Receiver into the system, but didn't
add ports for the IR Blasters.
--
James
Orlando (Goofy says "Hey"), Florida

"Bridgland" <Bridgland@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:A8626921-8FA0-4930-975F-309C7D0D5D7D@xxxxxxxxxxxxxxxx

On Friday, August 22, 2008 2:42 PM
Curious wrote:

Maybe Nigel has some idea as to why Sony UK would want to sell a MCE system
Maybe Nigel has some idea as to why Sony UK would want to sell a MCE system
without STB support for analog tuner functions.

On Friday, August 22, 2008 4:05 PM
Bridglan wrote:

I hear what you are saying, but I don't see this as a Sony issue.
I hear what you are saying, but I don't see this as a Sony issue.

The analogue signal works but is poor quality
The S-Video signal is black and white only as the Samsung box only has a
Scart or RF connection and this is a known issue with Scart to S-video
conversions that cannot be fixed.
I have a Scart to Composite converter and a composite cable going into the
back of the VAIO.

If I could take the cable straight into the VAIO I would, but in the UK all
of the signals are encoded by the digital cable TV providers and it is
illegal to do that anyway, so you need a set top box to be able to see the
channels - No other option without significant cost and unsightly satellite
dishes/aerials.

The image and sound look excellent in the small preview screen but it is the
IR Hardware Not Detected that Microsoft puts in the way that makes no sense
at all and the Vista OS is the system that both detects the IR Receiver and
also ignores it with Media Center.

How can I open up a case for Microsoft to take notice and how can we get a
groundswell of people to force them to fix this very strange configuration
setting.

I work in IT with a major softwae and storage vendor and I know that
engineers don't get out much, but I also know that this when things go wrong,
we need to build a case to get them to fix it. This issue seems to have been
bubbling away for over a year and people seem to have been forced to use a
setting that is plainly antiquated. I am more than happy to set up a web
survey through my SurveyMonkey account and link it to this forum and get this
spun up to get them to investigate this and fix the issue. Let me know what
you think.

"Curious" wrote:

On Friday, August 22, 2008 4:53 PM
Jaime wrote:

I just don't think that will get anywhere.
I just don't think that will get anywhere. MS has had the IR requirement as
part of the setup all along. They don't see it as a problem and frankly I
somewhat agree with their logic. That being, if the MC computer has no way
to control the STB to change channels, then the use of Media Center as a DVR
is rather pointless. The Media Center OS (XP version) was never sold as a
true retail product, it was only sold as OEM/system builder and that may
have been their way to insure properly built system were being sold.

All Sony had to do, was to add a mini-plug socket on the PC to plug in an IR
Blaster and it would be fully functional for any situation. Other Media
Center PC's that Sony sells include IR Blasters to control a cable or sat
STB, so why leave that option off this one.

BTW, what has Sony support said (if anything) about this?
--
James
Orlando (Goofy says "Hey"), Florida

"Bridgland" <Bridgland@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:3E8A2418-64E2-4911-A1C2-F8038EEB8F52@xxxxxxxxxxxxxxxx

On Friday, August 22, 2008 4:55 PM
Curious wrote:

The error "IR hardware not connected" is occurring because there is not a
The error "IR hardware not connected" is occurring because there is not a
blaster connected.
And I certainly consider it a Sony issue since they chose not to provide for
blasters which therefore prevents you from having a method to control your
STB channel selections.
"Bridgland" <Bridgland@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:3E8A2418-64E2-4911-A1C2-F8038EEB8F52@xxxxxxxxxxxxxxxx

On Friday, August 22, 2008 5:10 PM
Jaime wrote:

In Fact...
.... here is a similar Sony All in One sold in the U.S. and Sony includes the
IR Blaster with that one.

http://www.newegg.com/Product/Product.aspx?Item=N82E16883117019
--
James
Orlando (Goofy says "Hey"), Florida


"Jaime" <jaimelobo@xxxxxxxxxxx> wrote in message
news:#vg6VkJBJHA.1012@xxxxxxxxxxxxxxxxxxxxxxx

On Friday, August 22, 2008 5:44 PM
Bridglan wrote:

Re: Windows Media Center for Vista - "IR Hardware Not Detected"
But that is what I just bought from Pinnacle......

"Curious" wrote:

On Friday, August 22, 2008 8:04 PM
Bridglan wrote:

SUCCESS - Here's the wierdest thing.
SUCCESS - Here's the wierdest thing.

I decided to go back to neanderthal electronics and put a shorted out jack
plug connector in place of the IR blaster cable and it found the IR Hardware
finally. Once past that point I swapped the shorted plug for the IR blaster
cable, assuming that it was a failed unit and went through the rest of the
wizard.....Hey Presto! it all works.

All on this thread - Thanks for your help in checking off all of the
possibilities.

"Bridgland" wrote:

On Friday, August 22, 2008 11:27 PM
Jaime wrote:

Re: Windows Media Center for Vista - "IR Hardware Not Detected"
it is always a hardware problem :o)
--
James
Orlando (Goofy says "Hey!"), FL

On Saturday, August 23, 2008 7:50 AM
Bridglan wrote:

I see this "finger-pointing" between SW and HW engineers with the company I
I see this "finger-pointing" between SW and HW engineers with the company I
work for and my experiences have been that both are designed by people and
mistakes happen, especially when they dn't work together. In this case I see
it as 1-1 between SW and HW as once I got past the IR Detection phase the SW
and HW worked in perfect harmony. I am sure there is more checking that the
SW could do before it gave up.


"Nigel Barker" wrote:


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