Re: Cannot get Live TV (Errors - TV Tuner not Installed - ehrecvr.

This is not common on new computers purchased from companies such as Dell, HP Etc. If you are unwilling to demad that Dell fix the problem then I don't know how any of us supporting this Newsgroup can support you.

"PackinMyLife" <PackinMyLife@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:C978A3F0-667F-4BE2-9EE0-9DCCC6DEC65C@xxxxxxxxxxxxxxxx
Now sending the computer back to Dell is a non-starter.

Does anyone have a solution as this issue seems to occur fairly regularly
with Media Center, Vista, and some video tuners.
--
From the desk of PackinMyLife


"Curious" wrote:

Call Dell support and tell them you want a replacement machine. It is there
duty to make it work or take it back.
"PackinMyLife" <PackinMyLife@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:C08A4FD2-9F5C-4052-AA53-FF711267DC11@xxxxxxxxxxxxxxxx
> Three weeks ago, I received a Dell PC with Windows Vista and with a
> Hauppauge
> WinTV HVR-1250 TV tuner card that was factory installed.
>
> Since the first day of use, I have two issues that have occurred that I
> would think are related:
> - On trying to watch live TV on Media Center, I get the following > error -
> "Tuner not Installed. Video cannot be displayed because no tuner has > been
> detected."
> - I get the following pop up error message every 45 seconds or so that
> says
> "Windows Media Center Receiver Service has stopped working." The > details
> of
> this error message follow:
> Problem signature:
> Problem Event Name: BEX
> Application Name: ehRecvr.exe
> Application Version: 6.0.6001.18000
> Application Timestamp: 47919381
> Fault Module Name: StackHash_2901
> Fault Module Version: 0.0.0.0
> Fault Module Timestamp: 00000000
> Exception Offset: 02ac7d20
> Exception Code: c0000005
> Exception Data: 00000008
> OS Version: 6.0.6001.2.1.0.768.3
>
> I spent about 2 hours with the Hauppauge help desk reinstalling all the
> Hauppauge software, drivers, etc. I receive live TV over Hauppauge > WinTV
> but
> continue not to be able to get Live TV on Media Center (same error as
> above -
> "Tuner not Installed."). The Hauppauge help desk says that they have
> handled
> several requests like mine but cannot solve it as the solution must be
> within
> Vista.
>
> Do you have a solution to getting Media Center to play live TV?
>
> -- > From the desk of PackinMyLife


.

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