Re: Cannot Activate Digital Cable "upgrade of your security compon

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glad this is resolved for you.

On Fri, 19 Oct 2007 00:19:22 -0700, Jason Gerend
<JasonGerend@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:

Norton Internet Security was the culprit. I uninstalled it and everything is
now working fine. Thank you so much Doug, Barb and Michael for your help!

Jason

"Doug Knox - [MS-MVP]" wrote:

A non-HDCP monitor or video card, I know, will cause playback to be
disallowed, but I don't recall that it caused any problems in MCE setup. Of
course, the first time it wouldn't let me watch anything, I switched to VGA
out.

According to this thread on TGB, Norton Internet Security can cause this
problem. It must be uninstalled, not just disabled.

http://thegreenbutton.com/forums/thread/209662.aspx

--
Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart
Display\Security
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com
--------------------------------
Per user Group Policy Restrictions for XP Home and XP Pro
http://www.dougknox.com/xp/utils/xp_securityconsole.htm
--------------------------------
Please reply only to the newsgroup so all may benefit.
Unsolicited e-mail is not answered.

"Barb Bowman" <barb@xxxxxxxxxx> wrote in message
news:4e2fh31laq8b8j3meo9gmme82snf690qn1@xxxxxxxxxx
disconnect the Acer and do a cold power off with only the Plasma
connected. go into tv settings and reconfigure and see if you can
sail through. the Acer is most likely not HDCP and that *may* be the
issue (altho I thought that you could configure with a non HDCP
display but only view in a degraded resolution).

if that doesn't work, I would think it is the BIOS.

On Thu, 18 Oct 2007 09:00:00 -0700, Jason Gerend
<JasonGerend@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:

Hi Barb,

Thanks for the quick reply. I'm using two monitors - an Acer AL2216W 22"
LCD
(via DVI) and a Panasonic 42" 1080P Plasma (via 50' HDMI). The COA does
list
Digital Cable Support and has a separate key on it. I'm not sure about
HDCP
and everything, the Acer has a Vista sticker on it and the Panasonic is
brand
new (though the cable is long and aftermarket).

Thanks!

Jason

"Barb Bowman" wrote:

setting the follow up to mediacenter.digitalcable --

Jason,
this DOES sound like a possible BIOS issue.

what monitor or TV do you have connected and via what cable and what
video card is in this box and is everything HDCP?

does the COA on the back of the machine have both the Windows
Product Key and a second key for the digital cable tuner?

On Wed, 17 Oct 2007 22:40:00 -0700, Jason Gerend <Jason
Gerend@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:

Problem: ATI TV Wonder Digital Cable Tuner (CableCard) doesn't work -
get
"The upgrade of your security components was incomplete." message when
using
the "Activate Digital Cable" functionality of Media Center.
Background:
I have a two week old HP m8100y desktop Media Center PC with an
internal
Hauppauge WinTV tuner card and an external ATI TV Wonder Digital Cable
Tuner
USB CableCard(TM) tuner. I have been using the internal tuner with
Media
Center to receive Over The Air (OTA) TV for the past week, but just
today
activated my cable TV, including a CableCard and HDTV.
However, the ATI device does not appear to work. When I use Media
Center to
"Activate Digital Cable" (in Tasks/Settings/TV/TV Signal/Activate
Digital
Cable), it reports:
"The upgrade of your security components was incomplete. You will not
be
able to watch or record premium or high definition content until the
upgrade
is successful."
If I use the Digital Tuner Diagnostics facility of Media Center, it
states
"Unavailable" next to all tests. However, the AT TV Wonder Digital
Cable
Tuner is detected properly by Windows, appears in Device Manager and
Network,
and everything appears to be OK in the device's Website. I followed the
instructions in the following document (under troubleshooting):
http://www.microsoft.com/windows/products/winfamily/mediacenter/cablecard.mspx
Everything appears to work fine. The Cable provider replaced the
CableCard,
and everything appears fine on their end. Their conclusion was that the
problem relates to this security component upgrade issue.
I called HP Technical Support, but they refused to support the product,
claiming that because it did not have "HP" on the label and was
external that
they did not support it. (I may call again during their normal business
hours)
My suspicion is that Vista is having a security issue with the
CableCard,
possibly because of how the system was built, or because I had to use
the HP
System Recovery tool to reinstall the OS when I first received it, or
because
I installed two internal hard drives.

The following forums contained the only reference to this error
anywhere on
the Internet that I could find. It looks like some people had to
reinstall
the OS to fix it, though in other instances perhaps it was a BIOS
problem
from the manufacturer.
http://www.avsforum.com/avs-vb/showthread.php?t=817478&page=41

Should I reinstall Vista using the HP recovery process, or perform a
clean,
setup-based install (not using the HP image)? Many thanks, I spent 6
hours on
this with various tech supports tonight.

All updates and patches are installed; ATI is running the latest
firmware
(1.16); KB 941102 is installed.
--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/
.

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