Re: Session terminated
- From: gary drummond <spam@xxxxxxx>
- Date: Thu, 15 Mar 2007 06:54:00 -0500
Lori,
All of the docs I have specifically state that XP Pro and XP home can use remote assistance. This link states that the Home versions and Pro versions cannot use RA between them, which means you can only have home assisting home, or pro to pro. MCE looks like Pro (the RA is the same version), but now all bets are off and I don't want to guess if it will work with anything!
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/remoteassist/intro.mspx
It, like practically everything I can find in my XP books, and on the internet, ignore MCE. My XP Inside/Out only has 3 or 4 pages on Home and MCE, and much of that is not correct...
Vista docs do state that the Home versions can RA each other, and the regular versions can RA each other, but NOT a mix of Home and regular versions. MCE features available in both versions of Vista, which should really complicate MCE application support from now on!
Remote desktop only works between '98/200x/XP MCE/XP Pro/Vista Reg. XP Home seems to be left out. I guess they figure the other users can't be bothered with helping Home users, or the reverse.
http://www.microsoft.com/windowsxp/downloads/tools/rdclientdl.mspx
The above link says remote destop is onj the Home CD and can be installed on any supported system, but if XP Home is not a supported system, why is it there? Why not try to download it?
The more I learn, the more confused I get. Soon, I will be a confused as Microsoft!
Gary
Lori wrote:
Gary,.
I tried to write back to you but I must be totally brain dead. Your address got me a mailer daemon return thing.
I just don't think the Remote Meeting will work since I don't think he'll be able to find his IP address and it sound major complicated.
Thanks for your patience and trying to help.
"gary drummond" wrote:
Lori,
For all practical purposes MCE is XP Pro, less the policy/domain stuff, which should make things easier.
Did you try the download (or was it on the CD? If it works you can do the remote desktop connection.
I don't have XP Home here to test with, just Pro and MCE. I'll browse the books as I have time, since I may want to use it myself. Two of my brothers have XP Home and getting yours working will help me in the future. My problem is catching one at home!
One book also suggests using the Remote Desktop Sharing feature of netmeeting. It is installed on Pro and MCE, but just sits in the program files\netmeeting folder until you click on the conf.exe in the folder. I haven't used it, but it is documented online at microsoft, and probably elsewhere too. I'll try to drag out some old docs if I can. My son said he used it to fix a friend's PC, you just need the IP of the other host to connect. My email is
gdrumm0356
the-at
sbcglobal
a-dot
net
if you want to continue this offline, since it's not really an MCE problem (or maybe?).
Gary
Lori wrote:Gary,
He has XP Media Center Edition, not XP Pro. Does any of your reply apply? I have already helped XP Home to XP Home and it just won't work using Windows Messenger invite from XP Home to take control of the XP MCE computer. That is the gist of my trouble. I'm not sure if that's what you were understanding or not. Thank you very much for replying.
"gary drummond" wrote:
Lori wrote:A friend has a Windows XP Media Center Edition computer and mine is XP Home. We configured our ControlPanel/System/Remote tab to allow us to use the Remote Assistance, and I personally (I have the XP Home) have helped others before. However, when he sends an invitation through Windows Messenger, my computer gets the invitation but it's immediately terminated saying MY computer doesn't have Remote Assistance either installed or disabled. We both tried to disable any firewalls and it just keeps giving the same results. And I just recently helped my parents on their computer from NY to FL with absolutely no problem.I find conflicting documentation (or I'm reading it wrong?) in the manuals I have.
Any suggestions, please??? Thank you.
My M$ manual states that you have Remote Assistance (RA) but not Remote Desktop (RD) on XP Home. The RA should work, which you say it does, but in one direction only.
The M$ book says RD only allows XP Pro to open incoming connections, but that RA should work between XP Home and/or Pro systems.
My XP Nutshell book states that the RA (rcimlby.exe) on your computer needs RD (mstsc.exe) on the expert system to work.
Very confusing.
Is he using RD, not RA?
Did you try the email version of an invite VS messenger?
M$ does have a RD download for XP Home
http://www.microsoft.com/windowsxp/downloads/tools/rdclientdl.mspx
which also states you already have it on your CD????
Give it a try since nobody, even M$, seems to know what's going on...
Gary
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