Re: Product Support Question

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No need for apologies. All too often the user is sent back to Microsoft for an issue that Dell should be supporting.

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Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart Display\Security
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com
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Per user Group Policy Restrictions for XP Home and XP Pro
http://www.dougknox.com/xp/utils/xp_securityconsole.htm
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Please reply only to the newsgroup so all may benefit.
Unsolicited e-mail is not answered.

"aspiring" <aspiring@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:48F65311-5235-4F1D-9296-6B93BB07395D@xxxxxxxxxxxxxxxx
Thank you for making that more clear. Please excuse my jaded sarcasm.

"Doug Knox MS-MVP" wrote:

As the company that sold you the software (along with the computer) Dell is obligated, by their agreement with Microsoft to support the operating system. Consult your owner's manual for more details regarding the specific Dell warranty, as regards to the software, including the operating system, that was pre-installed.

--
Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart Display\Security
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com
--------------------------------
Per user Group Policy Restrictions for XP Home and XP Pro
http://www.dougknox.com/xp/utils/xp_securityconsole.htm
--------------------------------
Please reply only to the newsgroup so all may benefit.
Unsolicited e-mail is not answered.

"aspiring" <aspiring@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:C1ED8873-8717-4F74-ADBF-8D96A922FACA@xxxxxxxxxxxxxxxx
So, if Dell installed my windows software, Microsoft tells me to go ask Dell
for product support. Dell tells me that they only support hardware issues,
and I should contact Microsoft.

Am I missing something, or is this the state of customer support?

.

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