Re: Session Terminated 360 to MCE

I sent the requested information on either 3/1 or 3/2. If you can't find it,
neither can I and I will redo it. Let me know, Thanks
would be from davpum@xxxxxxxxxxx
--
what goes around comes around


"Todd Bowra [MSFT]" wrote:

I neglected to mention the very important step 4 - please tell me once
you've sent logs (otherwise I don't know to go look for them :-)

I'll take a look when I'm back in the office tomorrow.

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This posting is provided "AS IS" with no warranties, and confers no rights.


"Davpum" <Davpum@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:2F7B4B0B-6B9E-4585-B967-7EA55A5E31ED@xxxxxxxxxxxxxxxx
I thought I would have received some more support by now. Todd, I sure
would
appreciate anything you can do.
--
what goes around comes around


"Todd Bowra [MSFT]" wrote:

Thanks for the details; can you forward the other info to the e-mail
address
from before? (note: please rename the .exe to .txt or it will get
blocked).
Also, as a heads up, I will not have newsgroup access for the rest of
the
week so I won't be able to take a look at this until Monday.

1) mcrmgr.exe from your Media Center PC (located in c:\windows\ehome)
2) a winmsd report (run winmsd from a Run window, then select File >
Export
to create the report)
3) your application, security, and system event viewer logs (in Event
Viewer/the Computer Management tool, select Action > Save Log File
As...
for
each of the three logs). To cut down on the size of these logs,
please
clear them of events, attempt to connect your Xbox 360 again (i.e.
reproduce
the issue), and then export them

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"Davpum" <Davpum@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:4535B635-CC3A-4CA0-941D-908EB5649B43@xxxxxxxxxxxxxxxx
it goes directly to the contacting and then the standard "session
terminated"
screen. I tried a new setup and 8 digit code. As soon as I entered the
code
and hit "next", I then ran the 50+ feet to my home theatre/xbox360 and
all
I
saw (it had been on screen showing the 8 digit number) was media
center
contacting followed by "session terminated" I never see the start
page. I
then went ahead and did the network performance test and it passed,
but
also
caused the xbox360 which had been saying session terminated to the
media
contacting screen and then the sessoin terminated screen. Now when I
started
the media externder manager and tried to run the network performance
test,
it
didn't work, saying it might be off or etc.
--
what goes around comes around


"Todd Bowra [MSFT]" wrote:

Thanks for the trace; a couple follow-up questions:
1) If you turn your Xbox 360 on and press the green button on the
remote,
does it ever show the Media Center Start page, or does it go
directly
from
Contacting to the Session Terminated screen?
2) If you go through the set up process again (typing in the 8-digit
code)
and look at your Xbox 360 immediately after it says installation is
complete
(and _before_ running the network performance tuner bandwidth test),
does
the Xbox 360 display the Media Center Start page?

Also, please send the following to the same e-mail address as before
(msft_mcx at hotmail):
1) mcrmgr.exe from your Media Center PC (located in
c:\windows\ehome)
2) a winmsd report (run winmsd from a Run window, then select File >
Export
to create the report)
3) your application, security, and system event viewer logs (in
Event
Viewer/the Computer Management tool, select Action > Save Log File
As...
for
each of the three logs). To cut down on the size of these logs,
please
clear them of events, attempt to connect your Xbox 360 again (i.e.
reproduce
the issue), and then export them

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This posting is provided "AS IS" with no warranties, and confers no
rights.


"Todd Bowra [MSFT]" <toddbow@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:%23fJS6LBPGHA.964@xxxxxxxxxxxxxxxxxxxxxxx
I've received the capture and will take a look tomorrow.

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This posting is provided "AS IS" with no warranties, and confers
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rights.


"Davpum" <Davpum@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:677298B9-3067-4ABC-89FA-23AA917CF0E9@xxxxxxxxxxxxxxxx
I sent it to the email address specified. Hope it helps you find
the
issue.
My pc appears to connect to the 360 just fine, but then the 360
says
disconnected by parties unknown? LOL.
--
what goes around comes around


"Todd Bowra [MSFT]" wrote:

In that case, please try the following before moving things:
1) Unplug everything other than your PC and Xbox 360 from your
router
2) Turn off all wireless devices
3) Reproduce the issue and collect a netcap trace

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rights.


"Davpum" <Davpum@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:9937A774-8E10-43D6-ACEB-8263840EB762@xxxxxxxxxxxxxxxx
will do, but means moving 1,000 pound home theatre to
disconnect
xbox360,
will take a few days
--
what goes around comes around


"Todd Bowra [MSFT]" wrote:

Please try temporarily connecting your Xbox 360 directly
to
your
PC
using an
Ethernet cable (eliminating your router) and see if the
behavior
goes
away.
If it does, your router or, more likely, something else on
your
network
is
interfering with connectivity. If the behavior still
occurs,
please
grab a
network trace (steps below) and e-mail it to msft_mcx at
hotmail.

1) Install the Windows XP Service Pack 2 Support Tools
from
the
following
link





http://www.microsoft.com/downloads/details.aspx?FamilyId=49AE8576-9BB9-4126-9761-BA8011FABF38&displaylang=en
2) Once installed, open a cmd window and change active
directory
to
the
Support Tools directory
3) Start the network capture using "netcap.exe". The /n:
parameter
specifies
which network interface should be monitored. To discover
the
network
interfaces on your machine type "netcap /?" The interfaces
will be
listed at
the end to the executables help details.
.. Example: C:\Program Files\ Support Tools>netcap
/n:1
4) Conduct the steps to reproduce the problem you are
seeing.
Once
complete
return back to the command window and hit the space bar.

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This posting is provided "AS IS" with no warranties, and
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rights.


"Davpum" <Davpum@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
message
news:6E7AACB6-8200-4DD9-B676-966FC93A40AB@xxxxxxxxxxxxxxxx
Yeds, I have run windows update custom and there are no
updates
that I
don't
have installed. Folloing is the requested logs:

Event Type: Warning
Event Source: Media Center Extender Services
Event Category: None
Event ID: 37632
Date: 2/22/2006
Time: 3:57:54 PM
User: N/A
Computer: DAVES
Description:
ERROR: TCPConnToMe - Device
{00000000-0000-0000-0200-00125A6E6F89} -
There
was an error processing this request. Error code
0x80004005.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: Media Center Extender Services
Event Category: None
Event ID: 36865
Date: 2/22/2006
Time: 3:57:54 PM
User: N/A
Computer: DAVES
Description:
ERROR: Device Service Listener - TCP networking failed.
Error
code
0x80004005.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Warning
Event Source: Media Center Extender Services
Event Category: None
Event ID: 37632
Date: 2/22/2006
Time: 3:06:04 PM
User: N/A
Computer: DAVES
Description:
ERROR: TCPConnToMe - Device
{00000000-0000-0000-0200-00125A6E6F89} -
There
was an error processing this request. Error code
0x80004005.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Event Type: Error
Event Source: Media Center Extender Services
Event Category: None
Event ID: 36865
Date: 2/22/2006
Time: 3:06:04 PM
User: N/A
Computer: DAVES
Description:
ERROR: Device Service Listener - TCP networking failed.
Error
code
0x80004005.

.