Re: VideoRedo

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Your astonishment astonishes me.

I thought VideoReDo was marvy as well,... until it kept crashing, and
then eventually crashed XP,... and then eventually required a system
restore to get my computer back.

If they had a solution for me right now, even after all this hassle, I
would use VideoRedo because it is so nice when it WORKS.

If they offer support through e-mail, then they should actually
support. If they don't like to use e-mail, they should say so and
refer those folks annoyed with their products to their forum. I don't
remember them ever mentioning their e-mail support was secondary to
their forum support.

So, assuming they bail when their customers have problems, and their
forum doesn't have the answer, what would you do?


Nigel Barker wrote:
On 4 Mar 2006 11:57:54 -0800, "Mel" <mricflo@xxxxxx> wrote:

If their support people were all that great, I'd have bought their
product.

When the product worked, it was lovely. I really wanted it to work,
because when it did, it was just what I needed.

What annoyed me was how they bailed after a few e-mail messages and
left me with a trial version of their software that wasted a LOT of my
time trying to get it to work.

What would YOU do in the same situation? Would you keep trying to get
them to answer you and to solve their product's problem? Or would you
get fed up and just go somewhere else?

There is nowhere else. Having tried various MPEG editors I can assure you that
VideoReDo is far & away the best product available. Also their support is great
& I am astonished that you didn't get your problems resolved. Exchanging emails
is not the best way of getting support in any case. It is far better to post in
their support forum http://www.videoredo.net/msgBoard/index.php

--
Nigel Barker
Live from the sunny Cote d'Azur

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