Re: Please help me! Bluescreen of death
- From: "Doug Frisk" <doug@xxxxxxxxxx>
- Date: Mon, 13 Feb 2006 21:43:06 -0600
"MissMariaUNC06" <MissMariaUNC06@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:733F6D0D-3E09-443E-B5A3-97B75CA9F2BB@xxxxxxxxxxxxxxxx
I have a brand new HP Pavillion Notebook it's not even four months old yet
and I have a major problem here. I have windows xp home edition with sp2,
it
came that way on the laptop and I've never had any problems until now.
Last
night I went to go turn on my computer and the first thing I get is a
black
screen stating, "We apologize for the inconvenience but something has
stopped
Windows from working correctly. etc, etc." It then asks me how do I wish
to
start windows, I chose start normally, (however, I now have tried safe
mode
and all the other options). Once I do this the windows xp screen comes up
like the computer is operating normally. Then it goes to a blue screen
that
says to prevent damage to your computer windows must shut down at this
time
etc. etc. The screen disappears before I get a chance to read everything.
I
get this result every time and I've tried starting windows under the other
options as well. It doesn't even name a file that is causing the problem
and
all the stop message has is like 6 zeros and then 7b at the end of it. I
called tech support for hp and they told me to try a repair with the disk
that came with my laptop, this didn't work either the blue screen still
continues to come up and my computer then proceeds to do a restart because
it
goes back to the black screen all over again. Everybody is saying that it
sounds like I will have to wipe my hard drive clean which deletes all of
my
work, and I am a college student, I have thesis and tons of other work
saved
on this computer that I have not had a chance to print out, and I'm
freaking
out over here because if i don't get that work I'm screwed! Please help!
Thanks for your time and help in advance.
Well a 0000007B bugcheck is inaccessible boot device. Which means that
while XP was booting it lost communication with the hard drive.
Essentially 3 things could be wrong here.
1) There's a fault in the disk controller on the motherboard of the laptop.
If this is the case, it has to be brought in for service and the motherboard
replaced. This is exactly the behavior I experienced with a Compaq laptop
about 5 years ago.
2) There's a fault with the disk drive in the laptop. (This is not likely
as it's starting to boot and a total disk failure would normally generate a
"operating system not found" type of message.)
3) The disk driver (the bit of software that lets Windows talk to the disk
through the disk controller) has become corrupted.
Your main concern right now is that you want to get the information off the
disk before attempting a re-install from the recovery CDs. In order to do
that, you're going to need to read the data from the disk using another
computer. The easiest way to do that is remove the hard drive from your
laptop and connect it using an IDE-USB bridge.
http://www.newegg.com/Product/Product.asp?Item=N82E16817145751 is an example
of an inexpensive one that works well. (I have two of them). Remove the
disk from your laptop, connect it to this device and then plug it into
another computer running XP and you should be able to read the data and
recover the files you need.
Once you've done that, replace the disk and use the recovery software to
attempt to rebuild your laptop.
Then when it still doesn't work you can send it into HP and not worry about
them reformatting your hard drive and losing all of your data.
.
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