Re: Microsoft, please, a solution for the STB!!!!!!!
- From: "Ed Rich [MSFT]" <edrich@xxxxxxxxxxxxxxxxxxxx>
- Date: Fri, 3 Feb 2006 09:42:05 -0800
Thanks for the vote of support...
Mike (and please only Mike), please contact me at edrich142857@xxxxxxxxxxx
Thanks
Ed
"<< Mike >>" <Mike@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:701F435F-D8AB-4BAB-8407-FD7EF9B6BCFE@xxxxxxxxxxxxxxxx
Ed,
We can't ask for much more than that :)
At last it seems someone will be able to get the ball rolling !
Thankyou very much for your reponse, i'll keep my fingers crossed.
Regards,
Mike
"Ed Rich [MSFT]" wrote:
Hi Mike,
I do understand your concern. I will pass your additional information on
to
the product team members who make the decisions. While I'm not a
programmer,
I do trust the information I get from the programmers who own this area.
If
they say the effort is non-trivial I respect their findings. This does
not
mean I don't probe for specifics. In the end I respect their call. If it
was
merely a toggle bit, this would have been dispatched quickly. No
developer
like bugs in their code if they can fix them, but not all bugs can get
fixed. Your statements of impact will be where I push for a fix but I
can't
guarantee one. As for working, they do quite a lot of that. Idle people
just
don't survive at MSFT :-). Promising fixes and then not delivering them
would be a disservice to this community, but I will pass along the info
and
I promise if there is feedback I can share I will.
--
Ed Rich [MSFT]
edrich@xxxxxxxxxxxxxxxxxxxx
This posting is provided "AS IS" with no warranties, and confers no
rights.
"Mike" <Mike@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:FDEB2301-1AEA-4CD5-B5E3-3094E4A6335A@xxxxxxxxxxxxxxxx
It not just Terry with this concern (Hi Terry! still no luck then;) ),
its
the entire of the UK NTL population that either use the samsun 2100 stb
and
rest of the older NTL users that are due to be upgraded to the samsung
2100
stb !!
Quote : "Today, NTL has 3.3 million residential customers using over 6
million services - Source : NTL
Ive posted multiple threads regarding this issue over the last few
months,
and have had no response from Microsoft or from anyone that might be
able
to help, apart from Kalev and Terry ;) still no luck though....
When you say, there not any plans in the near future to fix this issue,
are you serious ? how does Microsoft expect to make even a slight dent
in
the Media center arena if you cant be "assed" to fix problems that
prevents
entire
cable company STB's from changing channels ???? its simply not good
enough.
What are your developers doing all day ? surley this is not a
complicated
problem
for them ? Please can someone at least explain why this isnt going to
be
fixed, or even if this issue will still exist in the new Windows Vista
MCE
???????? god i hope not.
MCE 2005 really is an excellent product so far and i would love to
continue
following this route, as it is a perfect solution for "easy" media in
the
home, but not being able to run TV over it is a nightmare and means
once
again the pc in the living room gets pushed further and further into
the
corner and not being used to the extent i would like it to ! :) If my
house
hold use it for TV (before this issue appeared) everyone used it
continuously
but now TV isnt working they hardly bother to use it even for playing
music
waching DVD's etc etc
RE: "daunting task of dealing with dis-similar TV systems" er ?
please...
this is the toggle bit were talking about its quite a common technique
in
many media devices, in fact media center uses it itself!! why is it i
cant
learn/repeat these codes ?
Ed, nothing personal mate, but this had driven me and a lot of others
up
the
wall, and i thought id pounce while it looks like we have a little
attention
from microsoft.
It seems you are in the right channels to kick up a fuss about this,
and
im
sure you can see its well worth it for microsoft to fix this issue ASAP
else
no one in UK/spain/etc will be buying your "software" for use in the
lounge :)
Yours hopefully,
Mike
"Ed Rich [MSFT]" wrote:
Hi Terry,
I will contact the Program Manager and let him know about your
concerns.
Unfortuantely I can't promise that it will be fixed. Capturing the IR
codes
is not necessary. The IR codes are actually protected and cannot be
modifed.
--
Ed Rich [MSFT]
edrich@xxxxxxxxxxxxxxxxxxxx
This posting is provided "AS IS" with no warranties, and confers no
rights.
"Terry" <Terry@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:5174F2EF-6D79-46D6-948F-7C33214AAA92@xxxxxxxxxxxxxxxx
Ed,
Thanks for your reply!. Is there anything that we can do to help
progress
any fixes? For example If we can find some software for capturing
the
raw
IR
codes from the remote would it be useful to Microsoft?
Also, if anyone can tell me the answer? When using the MCE to
Learn
remote codes, where do the IR Codes get stored? can I edit/view it?
Thanks
Terry
"Ed Rich [MSFT]" wrote:
Terry,
I'm sorry that you are in this situation. I confirmed that the
Media
Center
team is aware of this issue. Unfortuately I cannot guarantee that
it
will
be
fixed anytime soon.
Kind Regards,
Ed Rich
Program Manager
Windows eHome
--
Ed Rich [MSFT]
edrich@xxxxxxxxxxxxxxxxxxxx
This posting is provided "AS IS" with no warranties, and confers no
rights.
"Terry" <Terry@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:B2CB3BE9-4A91-4E58-AA6F-C7BF4BEA629D@xxxxxxxxxxxxxxxx
Ed,
I have indeed looked at www.redremote.co.uk. I have also emailed
them
and
the reply was
This problem is due to a bug in MCE, and there is no fix for it
at
the
moment. I can only suggest you pester your MCE supplier as MS are
only
likely
to fix it of they get enough complaints.
But thnks for pointing this out!
"Ed Rich [MSFT]" wrote:
Hi Terry,
Have you looked at http://www.redremote.co.uk/mce.html
--
Ed Rich [MSFT]
edrich@xxxxxxxxxxxxxxxxxxxx
This posting is provided "AS IS" with no warranties, and confers
no
rights.
"Terry" <Terry@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:B68D7ECD-DDB8-4B92-AA71-A024EDB41159@xxxxxxxxxxxxxxxx
Ed,
I am having the same issue, with in the UK with NTL Samsung
SMT-2100C.
When two consecutive numbers are the same MCE doesn't change
the
channel.
The only information I can find from Microsoft Knowledge base
is
due
to
a
timing issue - I did try reg hacks but they were unsucessful.
After
much
searching on the net I discovered that I am by no means the
only
person
with
this issue . It appears to be a toggle bit that is NOT sent
from
MCE
IR
Blaster. I configured the remote as NTL - C1060 this works
of
any
number
that is not repeated for exampl 51 will work but 55 will
change
to
channel
5.
I did also tried to use learning remote keys via MCE Setup
however,
when
you
press and Hold 0 the first time the system then asks you to
confirm
the
key
press by pressing again, this of course doesn't work as it
sees a
different
code the next time around (due to the toggle bit). So you
end
up
with
MCE
asking for you to press 0 again, and again and
again..............
It would be great if Microsoft could sort this out, I
understand
that
the
issue is complex as there are many different boxes out there,
but
from
our
point of view we paid good money out and rightly expect it to
work.
Incidently, TIVO had the same issue and they have resolved it,
and
also
a
number of All in One Learning remotes have the same issue when
dealing
with
these STBs, so it is not down to a timing issue and Microsoft
are
not
the
only ones that have the issue!
Do you think it would be hard for Microsoft to change the MCE
Learning
to
detect the toggle of the remote?
"Ed Rich [MSFT]" wrote:
Your points are well taken. MCE 2005 only recently became
available
in
Spain. What you are seeing is the daunting task of dealing
with
dis-similar
TV systems throughout the world. This is not me making
excuses,
these
are
the problems that the Windows TV team face on a daily basis.
We
(the
eHome
team) are working on making this better but it will take
time.
Since
we
are
both a PC and a platform , we must design our product to work
for
the
broadest audience and don't have the advantage that a
dedicated
STB
(read:
Closed System/BlackBox) has where each feature is discreetly
handled
in a
firmware chip or software. While I can't discuss forward
looking
activities
of the team in detail, I can tell you that
1) The team is aware of these issues intends to address them
in
the
best
way
possible.
2) Evolving an open platform for TV on a PC takes time. We
have
been
.
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