Re: Microsoft, please, a solution for the STB!!!!!!!

Ed,
We can't ask for much more than that :)

At last it seems someone will be able to get the ball rolling !

Thankyou very much for your reponse, i'll keep my fingers crossed.

Regards,
Mike

"Ed Rich [MSFT]" wrote:

> Hi Mike,
>
> I do understand your concern. I will pass your additional information on to
> the product team members who make the decisions. While I'm not a programmer,
> I do trust the information I get from the programmers who own this area. If
> they say the effort is non-trivial I respect their findings. This does not
> mean I don't probe for specifics. In the end I respect their call. If it was
> merely a toggle bit, this would have been dispatched quickly. No developer
> like bugs in their code if they can fix them, but not all bugs can get
> fixed. Your statements of impact will be where I push for a fix but I can't
> guarantee one. As for working, they do quite a lot of that. Idle people just
> don't survive at MSFT :-). Promising fixes and then not delivering them
> would be a disservice to this community, but I will pass along the info and
> I promise if there is feedback I can share I will.
>
> --
> Ed Rich [MSFT]
> edrich@xxxxxxxxxxxxxxxxxxxx
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
>
>
>
>
> "Mike" <Mike@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> news:FDEB2301-1AEA-4CD5-B5E3-3094E4A6335A@xxxxxxxxxxxxxxxx
> > It not just Terry with this concern (Hi Terry! still no luck then;) ), its
> > the entire of the UK NTL population that either use the samsun 2100 stb
> > and
> > rest of the older NTL users that are due to be upgraded to the samsung
> > 2100
> > stb !!
> >
> > Quote : "Today, NTL has 3.3 million residential customers using over 6
> > million services - Source : NTL
> >
> > Ive posted multiple threads regarding this issue over the last few months,
> > and have had no response from Microsoft or from anyone that might be able
> > to help, apart from Kalev and Terry ;) still no luck though....
> >
> > When you say, there not any plans in the near future to fix this issue,
> > are you serious ? how does Microsoft expect to make even a slight dent in
> > the Media center arena if you cant be "assed" to fix problems that
> > prevents
> > entire
> > cable company STB's from changing channels ???? its simply not good
> > enough.
> >
> > What are your developers doing all day ? surley this is not a complicated
> > problem
> > for them ? Please can someone at least explain why this isnt going to be
> > fixed, or even if this issue will still exist in the new Windows Vista MCE
> > ???????? god i hope not.
> >
> > MCE 2005 really is an excellent product so far and i would love to
> > continue
> > following this route, as it is a perfect solution for "easy" media in the
> > home, but not being able to run TV over it is a nightmare and means once
> > again the pc in the living room gets pushed further and further into the
> > corner and not being used to the extent i would like it to ! :) If my
> > house
> > hold use it for TV (before this issue appeared) everyone used it
> > continuously
> > but now TV isnt working they hardly bother to use it even for playing
> > music
> > waching DVD's etc etc
> >
> > RE: "daunting task of dealing with dis-similar TV systems" er ? please...
> > this is the toggle bit were talking about its quite a common technique in
> > many media devices, in fact media center uses it itself!! why is it i cant
> > learn/repeat these codes ?
> >
> > Ed, nothing personal mate, but this had driven me and a lot of others up
> > the
> > wall, and i thought id pounce while it looks like we have a little
> > attention
> > from microsoft.
> > It seems you are in the right channels to kick up a fuss about this, and
> > im
> > sure you can see its well worth it for microsoft to fix this issue ASAP
> > else
> > no one in UK/spain/etc will be buying your "software" for use in the
> > lounge :)
> >
> >
> > Yours hopefully,
> >
> > Mike
> >
> >
> > "Ed Rich [MSFT]" wrote:
> >
> >> Hi Terry,
> >>
> >> I will contact the Program Manager and let him know about your concerns.
> >> Unfortuantely I can't promise that it will be fixed. Capturing the IR
> >> codes
> >> is not necessary. The IR codes are actually protected and cannot be
> >> modifed.
> >>
> >>
> >> --
> >> Ed Rich [MSFT]
> >> edrich@xxxxxxxxxxxxxxxxxxxx
> >>
> >> This posting is provided "AS IS" with no warranties, and confers no
> >> rights.
> >>
> >>
> >>
> >> "Terry" <Terry@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> >> news:5174F2EF-6D79-46D6-948F-7C33214AAA92@xxxxxxxxxxxxxxxx
> >> > Ed,
> >> >
> >> > Thanks for your reply!. Is there anything that we can do to help
> >> > progress
> >> > any fixes? For example If we can find some software for capturing the
> >> > raw
> >> > IR
> >> > codes from the remote would it be useful to Microsoft?
> >> >
> >> > Also, if anyone can tell me the answer? When using the MCE to Learn
> >> > remote codes, where do the IR Codes get stored? can I edit/view it?
> >> >
> >> > Thanks
> >> >
> >> > Terry
> >> >
> >> > "Ed Rich [MSFT]" wrote:
> >> >
> >> >> Terry,
> >> >>
> >> >> I'm sorry that you are in this situation. I confirmed that the Media
> >> >> Center
> >> >> team is aware of this issue. Unfortuately I cannot guarantee that it
> >> >> will
> >> >> be
> >> >> fixed anytime soon.
> >> >>
> >> >> Kind Regards,
> >> >>
> >> >> Ed Rich
> >> >> Program Manager
> >> >> Windows eHome
> >> >>
> >> >>
> >> >> --
> >> >> Ed Rich [MSFT]
> >> >> edrich@xxxxxxxxxxxxxxxxxxxx
> >> >>
> >> >> This posting is provided "AS IS" with no warranties, and confers no
> >> >> rights.
> >> >>
> >> >>
> >> >>
> >> >> "Terry" <Terry@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> >> >> news:B2CB3BE9-4A91-4E58-AA6F-C7BF4BEA629D@xxxxxxxxxxxxxxxx
> >> >> > Ed,
> >> >> >
> >> >> > I have indeed looked at www.redremote.co.uk. I have also emailed
> >> >> > them
> >> >> > and
> >> >> > the reply was
> >> >> >
> >> >> > This problem is due to a bug in MCE, and there is no fix for it at
> >> >> > the
> >> >> > moment. I can only suggest you pester your MCE supplier as MS are
> >> >> > only
> >> >> > likely
> >> >> > to fix it of they get enough complaints.
> >> >> >
> >> >> > But thnks for pointing this out!
> >> >> >
> >> >> > "Ed Rich [MSFT]" wrote:
> >> >> >
> >> >> >> Hi Terry,
> >> >> >>
> >> >> >> Have you looked at http://www.redremote.co.uk/mce.html
> >> >> >>
> >> >> >>
> >> >> >> --
> >> >> >> Ed Rich [MSFT]
> >> >> >> edrich@xxxxxxxxxxxxxxxxxxxx
> >> >> >>
> >> >> >> This posting is provided "AS IS" with no warranties, and confers no
> >> >> >> rights.
> >> >> >>
> >> >> >>
> >> >> >>
> >> >> >>
> >> >> >> "Terry" <Terry@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> >> >> >> news:B68D7ECD-DDB8-4B92-AA71-A024EDB41159@xxxxxxxxxxxxxxxx
> >> >> >> > Ed,
> >> >> >> >
> >> >> >> > I am having the same issue, with in the UK with NTL Samsung
> >> >> >> > SMT-2100C.
> >> >> >> > When two consecutive numbers are the same MCE doesn't change the
> >> >> >> > channel.
> >> >> >> > The only information I can find from Microsoft Knowledge base is
> >> >> >> > due
> >> >> >> > to
> >> >> >> > a
> >> >> >> > timing issue - I did try reg hacks but they were unsucessful.
> >> >> >> > After
> >> >> >> > much
> >> >> >> > searching on the net I discovered that I am by no means the only
> >> >> >> > person
> >> >> >> > with
> >> >> >> > this issue . It appears to be a toggle bit that is NOT sent from
> >> >> >> > MCE
> >> >> >> > IR
> >> >> >> > Blaster. I configured the remote as NTL - C1060 this works of
> >> >> >> > any
> >> >> >> > number
> >> >> >> > that is not repeated for exampl 51 will work but 55 will change
> >> >> >> > to
> >> >> >> > channel
> >> >> >> > 5.
> >> >> >> >
> >> >> >> >
> >> >> >> > I did also tried to use learning remote keys via MCE Setup
> >> >> >> > however,
> >> >> >> > when
> >> >> >> > you
> >> >> >> > press and Hold 0 the first time the system then asks you to
> >> >> >> > confirm
> >> >> >> > the
> >> >> >> > key
> >> >> >> > press by pressing again, this of course doesn't work as it sees a
> >> >> >> > different
> >> >> >> > code the next time around (due to the toggle bit). So you end
> >> >> >> > up
> >> >> >> > with
> >> >> >> > MCE
> >> >> >> > asking for you to press 0 again, and again and
> >> >> >> > again..............
> >> >> >> >
> >> >> >> > It would be great if Microsoft could sort this out, I understand
> >> >> >> > that
> >> >> >> > the
> >> >> >> > issue is complex as there are many different boxes out there, but
> >> >> >> > from
> >> >> >> > our
> >> >> >> > point of view we paid good money out and rightly expect it to
> >> >> >> > work.
> >> >> >> > Incidently, TIVO had the same issue and they have resolved it,
> >> >> >> > and
> >> >> >> > also
> >> >> >> > a
> >> >> >> > number of All in One Learning remotes have the same issue when
> >> >> >> > dealing
> >> >> >> > with
> >> >> >> > these STBs, so it is not down to a timing issue and Microsoft are
> >> >> >> > not
> >> >> >> > the
> >> >> >> > only ones that have the issue!
> >> >> >> >
> >> >> >> > Do you think it would be hard for Microsoft to change the MCE
> >> >> >> > Learning
> >> >> >> > to
> >> >> >> > detect the toggle of the remote?
> >> >> >> >
> >> >> >> > "Ed Rich [MSFT]" wrote:
> >> >> >> >
> >> >> >> >> Your points are well taken. MCE 2005 only recently became
> >> >> >> >> available
> >> >> >> >> in
> >> >> >> >> Spain. What you are seeing is the daunting task of dealing with
> >> >> >> >> dis-similar
> >> >> >> >> TV systems throughout the world. This is not me making excuses,
> >> >> >> >> these
> >> >> >> >> are
> >> >> >> >> the problems that the Windows TV team face on a daily basis. We
> >> >> >> >> (the
> >> >> >> >> eHome
> >> >> >> >> team) are working on making this better but it will take time.
> >> >> >> >> Since
> >> >> >> >> we
> >> >> >> >> are
> >> >> >> >> both a PC and a platform , we must design our product to work
> >> >> >> >> for
> >> >> >> >> the
> >> >> >> >> broadest audience and don't have the advantage that a dedicated
> >> >> >> >> STB
> >> >> >> >> (read:
> >> >> >> >> Closed System/BlackBox) has where each feature is discreetly
> >> >> >> >> handled
> >> >> >> >> in a
> >> >> >> >> firmware chip or software. While I can't discuss forward looking
> >> >> >> >> activities
> >> >> >> >> of the team in detail, I can tell you that
> >> >> >> >>
> >> >> >> >> 1) The team is aware of these issues intends to address them in
> >> >> >> >> the
> >> >> >> >> best
> >> >> >> >> way
> >> >> >> >> possible.
> >> >> >> >> 2) Evolving an open platform for TV on a PC takes time. We have
> >> >> >> >> been
.

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