Re: More than a month later, my Xbox 360 still won't connect to my

Aryn, I did not see any incoming logs today. Please resend to msft_mcx at
hotmail

--
This posting is provided "AS IS" with no warranties, and confers no rights.


"Aryn" <Aryn@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:15B428C3-FDD1-4896-A966-0100070F1E4A@xxxxxxxxxxxxxxxx
> Hi Jenelle... sent the information you requested... please let me know if
> you
> find anything out.
>
> Thanks.
>
> "Jenelle Coberly [MSFT]" wrote:
>
>> I received your netcap trace but am unable to open it. I am having a hard
>> time believing that each trace file you have sent is getting corrupt in
>> email. What type of nic card to you have in the Media Center PC?
>>
>> Did you get a chance to gather the other logs requested?
>>
>> -DVCCONN and DVCSETUP log files
>> -Your exported registry for
>> HKEY_Local_Machine/Software/Microsoft/MediaCenterPeripheral. Please
>> export
>> this in txt format
>>
>> --
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> "Jenelle Coberly [MSFT]" <jenellec@xxxxxxxxxxxxxxxxxxxx> wrote in message
>> news:%23BgIgGVHGHA.1728@xxxxxxxxxxxxxxxxxxxxxxx
>> > Aryn, Thanks for the logs and files requested. The network capture
>> > appears
>> > to have been garbled and important data pulled.
>> > We were able to find that there was a time that the Xbox and MCE could
>> > see
>> > eachother. According to the files provided the last time was on Jan
>> > 5th.
>> > Because we are unable to read the network capture we are not able to
>> > tell
>> > what is causing them not to see eachother now.
>> >
>> > I recommend we take the following steps to resolve or further
>> > troubleshoot
>> > this issue. Please complete the following in order.
>> >
>> > Begin by disconnecting the Media Center PC and Xbox 360 from your home
>> > network
>> >
>> > ON THE MEDIA CENTER PC
>> > Clear out affiliation data from the Media Center by completing the
>> > following:
>> >
>> > 1) Launch regedit (Start --> Run --> "regedit" <enter>)
>> > 2) Navigate to
>> > HKEY_Local_Machine/Software/Microsoft/MediaCenterPeripheral/DeviceTable
>> > 3) delete the entry located under this key that contains numbers.
>> > Example:
>> > {00000000-0000-0000-0200-00115240D37E}
>> >
>> > Delete the DVCSETUP.LOG and DVCCONN.lOG from your Windows directory.
>> >
>> > ON THE XBOX 360
>> >
>> > Clear out the affiliation data on the Xbox 360 console. To do this,
>> > follow
>> > these steps:
>> > a. In the System section of the Xbox 360 Dashboard, select Computers.
>> > b. Select Windows Media Center, and then press the A button.
>> > c. To disconnect the connection from the Windows Media Center-based
>> > computer, select Disconnect
>> > d. Press the B button repeatedly until you return to the System
>> > section.
>> > e. In the System section, select Memory.
>> > f. Select All Devices, select Games, and then select your profile.
>> > g. Select Xbox 360 Dashboard, and then select Windows Media Center.
>> > h. Select Delete, and then press the A button.
>> > i. Press the B button repeatedly until you return to the System
>> > section.
>> >
>> > Connect the Xbox 360 and Media Center directly to the same hub or
>> > router.
>> > They must be on the same network.
>> > Example: Media Center address 192.168.1.1 and Xbox 360 address
>> > 192.168.1.5
>> > with a 255.255.255.0 subnet mask
>> > For simplicity remove all other devices connected to this hub or
>> > router.
>> >
>> > Start a network trace using the freeware tools provided before.
>> >
>> > Once the Xobx and Media Center are connected, you should see a popup
>> > ballon indicating a Xbox 360 is found on the network. When this message
>> > appears, doubleclick to start the install.
>> > If you do not see this ballon please report this.
>> >
>> > If you do not see the ballon popup, please manually start the install
>> > by
>> > completing the following steps.
>> > a. Click Start, point to All Programs, point to Accessories, point to
>> > Media Center, and then click Media Center Extender Manager.
>> > b. On the File menu, click Add a new Xbox 360.
>> >
>> > Follow the instructions that appear on the screen to complete the setup
>> > process to the Xbox 360.
>> >
>> > If you hit a failure please gather and send in the following:
>> > DVCCONN and DVCSETUP log files
>> > A new network trace
>> > Your exported registry for
>> > HKEY_Local_Machine/Software/Microsoft/MediaCenterPeripheral
>> >
>> >
>> > --
>> > This posting is provided "AS IS" with no warranties, and confers no
>> > rights.
>> >
>> >
>> > "Aryn" <Aryn@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> > news:E52DCA85-21F4-44A8-9C4E-747F1A3D4429@xxxxxxxxxxxxxxxx
>> >> Hi Jenelle,
>> >>
>> >> I just sent the files you requested to the email box you specified...
>> >> if
>> >> you
>> >> can figure out anything I'd be very grateful... it's getting very
>> >> frustrating.
>> >>
>> >> Thanks.
>> >>
>> >> "Jenelle Coberly [MSFT]" wrote:
>> >>
>> >>> This is very strange. Looks like we will have to really dig into to
>> >>> discover
>> >>> this issue.
>> >>>
>> >>> Can you please both get a network trace and provide the export the
>> >>> media
>> >>> center extender specific entries of your registry. Please send both
>> >>> of
>> >>> these
>> >>> to
>> >>> msft_mcx at hotmail
>> >>>
>> >>> Instructions for sending a network capture are as follows:
>> >>> 1) download and install
>> >>> http://www.analogx.com/contents/download/network/pmon.htm (freeware)
>> >>> on
>> >>> your
>> >>> Media Center PC that's experiencing the problem
>> >>> 2) go to the Windows desktop, Start menu, Programs, AnalogX,
>> >>> PacketMon
>> >>> folder and start the "PacketMon" program
>> >>> 3) press the "Start" button in the upper-right corner of PacketMon
>> >>> 4) go through the setup on the Media Center and Xbo 360 to reproduce
>> >>> the
>> >>> problem
>> >>> 6) on the Media Center PC, press the "Stop" button on PacketMon
>> >>> 7) go to the "File" menu of PacketMon and "Save As..." to a CSV file
>> >>> on
>> >>> your
>> >>> machine
>> >>> 8) send the CSV file
>> >>>
>> >>> Please complete the following to export the Media Center Extender
>> >>> registry
>> >>> keys
>> >>>
>> >>> 1. Run regedit
>> >>> 2. Navigate to
>> >>> HKEY_Local_Machine\software\Microsoft\MediaCenterPeripheral
>> >>> 3. Right click on MediaCenterPeripheral and select Export.
>> >>> 4. Save the file type as Txt.
>> >>>
>> >>> Thank You
>> >>>
>> >>> --
>> >>> This posting is provided "AS IS" with no warranties, and confers no
>> >>> rights.
>> >>>
>> >>> "Aryn" <Aryn@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> >>> news:5FACA5FB-6EBA-4613-B98C-58C6DC466ABF@xxxxxxxxxxxxxxxx
>> >>> > I'm having the exact same problem as described... in the setup I
>> >>> > see
>> >>> > that it's saying 'Verifying Setup Key...' for a few seconds, then
>> >>> > goes
>> >>> > to the 'Xbox 360 Not Found' screen. Xbox live and Media Connect
>> >>> > work
>> >>> > just fine... not Media Center...
>> >>> >
>> >>> > Setup:
>> >>> > Windows Media Center edition w/ Rollup 2
>> >>> > .NET 1.1 w/ SP1
>> >>> > D-Link 624 Router (with live certified firmware)
>> >>> > NO firewalls are enabled (or have ever been installed)
>> >>> >
>> >>> > The following is a snippet from c:\windows\DvcConn.log
>> >>> >
>> >>> > ---cut---
>> >>> >
>> >>> > 7:46:09 PM : Searching device table for unaffiliated bobsleds.
>> >>> >
>> >>> > 7:46:09 PM : Found 1 matching device(s).
>> >>> >
>> >>> > 7:46:09 PM : Found a device matching the security code. DVCID =
>> >>> > {00000000-0000-0000-0200-00125A3B1AC9}
>> >>> >
>> >>> > 7:46:10 PM : Sanity Check : Making sure device is not already
>> >>> > affiliated with this PC.
>> >>> >
>> >>> > 7:46:10 PM : Starting affiliation.
>> >>> >
>> >>> > ***********************************************************
>> >>> > ERROR
>> >>> > ***********************************************************
>> >>> > Timed out waiting for affiliation status.
>> >>> >
>> >>> > 7:46:54 PM : Cancel confirmed by user.
>> >>> >
>> >>> > 7:46:54 PM : Resetting the device table entry to a clean state.
>> >>> >
>> >>> > 7:46:54 PM : Turning off the InOOBE flag.
>> >>> >
>> >>> > 7:46:54 PM : Exiting
>> >>> >
>> >>> > ---cut---
>> >>> >
>> >>> > I can also verify that both the SSDP Discovery Service and
>> >>> > the Universal Plug and Play Device Host service are running.
>> >>> >
>> >>> > I've been attempting to get this thing to work since launch. Any
>> >>> > ideas?
>> >>> >
>> >>> >
>> >>> > "Gabriel" wrote:
>> >>> >
>> >>> >> The services.msc list is sent.
>> >>> >>
>> >>> >> I reviewed my eventvwr and didn't see anything out of the
>> >>> >> ordinary.
>> >>> >> Should
>> >>> >> I be looking for a specific log?
>> >>> >>
>> >>> >> "Jenelle Coberly [MSFT]" wrote:
>> >>> >>
>> >>> >> > Gabriel,
>> >>> >> > Please run services.msc once more and export the list of
>> >>> >> > services
>> >>> >> > currently running on your Media Center PC
>> >>> >> >
>> >>> >> > To export complete the following:
>> >>> >> > - right click on services and select "Export List..."
>> >>> >> > - save as a tab delimited text file
>> >>> >> >
>> >>> >> > email this text file to msft_mcx at hotmail for review
>> >>> >> >
>> >>> >> > Please also review your eventvwr messages logged at the time of
>> >>> >> > install
>> >>> >> > and
>> >>> >> > report any messages you recieved.
>> >>> >> >
>> >>> >> > Thanks
>> >>> >> >
>> >>> >> > --
>> >>> >> > This posting is provided "AS IS" with no warranties, and confers
>> >>> >> > no
>> >>> >> > rights.
>> >>> >> >
>> >>> >> > "Gabriel" <Gabriel@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> >>> >> > news:2BB86C2F-7D85-4F54-81B7-3A6E7F857AE7@xxxxxxxxxxxxxxxx
>> >>> >> > >I turned the Windows Firewall off completely during the
>> >>> >> > >attempts.
>> >>> >> > >
>> >>> >> > > "Jenelle Coberly [MSFT]" wrote:
>> >>> >> > >
>> >>> >> > >> Gabriel,
>> >>> >> > >>
>> >>> >> > >> Please review the Windows Firewall settings and see if the
>> >>> >> > >> option to
>> >>> >> > >> "Don't
>> >>> >> > >> allow exceptions" is currently enabled. If this is enabled
>> >>> >> > >> please
>> >>> >> > >> disable
>> >>> >> > >> and attempt setup again.
>> >>> >> > >>
>> >>> >> > >> --
>> >>> >> > >> This posting is provided "AS IS" with no warranties, and
>> >>> >> > >> confers
>> >>> >> > >> no
>> >>> >> > >> rights.
>> >>> >> > >>
>> >>> >> > >>
>> >>> >> > >> "Gabriel" <Gabriel@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
>> >>> >> > >> message
>> >>> >> > >> news:7AA5460F-E7AD-4F41-9765-FF4E23D07799@xxxxxxxxxxxxxxxx
>> >>> >> > >> >- I only use Windows Firewall
>> >>> >> > >> > - My only antivirus is NOD32, and I was not able to connect
>> >>> >> > >> > with
>> >>> >> > >> > NOD32
>> >>> >> > >> > uninstalled.
>> >>> >> > >> > - I do not have other third-party privacy, security center,
>> >>> >> > >> > or
>> >>> >> > >> > intrusion
>> >>> >> > >> > detection installed.
>> >>> >> > >> > - I do not have an Nvidia motherboard chipset.
>> >>> >> > >> > - SSDP and UPnP services are running.
>> >>> >> > >> >
>> >>> >> > >> > Connecting my Xbox 360 directly to my MCE PC and following
>> >>> >> > >> > your
>> >>> >> > >> > directions
>> >>> >> > >> > did not work.
>> >>> >> > >> >
>> >>> >> > >> > Contents of the new DvcConn.log:
>> >>> >> > >> >
>> >>> >> > >> > ***********************************************************
>> >>> >> > >> > Wednesday, 11 January 2006 12:12:53
>> >>> >> > >> > ***********************************************************
>> >>> >> > >> > 12:12:53 PM : CmdLine: DvcConn launched from DvcSetup.
>> >>> >> > >> >
>> >>> >> > >> > 12:12:53 PM : Checking OS version.
>> >>> >> > >> >
>> >>> >> > >> > 12:12:53 PM : Checking MCE version.
>> >>> >> > >> >
>> >>> >> > >> > 12:12:53 PM : MCE version = Emerald.
>> >>> >> > >> >
>> >>> >> > >> > 12:12:53 PM : Checking only instance of installer.
>> >>> >> > >> >
>> >>> >> > >> > 12:12:53 PM : CmdLine: Connection Wizard.
>> >>> >> > >> >
>> >>> >> > >> > 12:12:53 PM : CmdLine: Security code passed in via cmdline:
>> >>> >> > >> > 8332-6080
>> >>> >> > >> >
>> >>> >> > >> > 12:12:53 PM : CmdLine: Skin = Xenon.
>> >>> >> > >> >
>> >>> >> > >> > 12:12:53 PM : CmdLine: Skipping Pre-Run Checks.
>> >>> >> > >> >
>> >>> >> > >> > 12:12:53 PM : Verifying user is Administrator.
>> >>> >> > >> >
>> >>> >> > >> > 12:12:53 PM : Verifying EULA is present.
>> >>> >> > >> >
>> >>> >> > >> > 12:12:53 PM : Verifying MCE is NOT installed on a dynamic
>> >>> >> > >> > disk.
>> >>> >> > >> >
>> >>> >> > >> > 12:12:54 PM : Start conditions met.


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