Re: More than a month later, my Xbox 360 still won't connect to my

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Hi Jenelle... sent the information you requested... please let me know if you
find anything out.

Thanks.

"Jenelle Coberly [MSFT]" wrote:

> I received your netcap trace but am unable to open it. I am having a hard
> time believing that each trace file you have sent is getting corrupt in
> email. What type of nic card to you have in the Media Center PC?
>
> Did you get a chance to gather the other logs requested?
>
> -DVCCONN and DVCSETUP log files
> -Your exported registry for
> HKEY_Local_Machine/Software/Microsoft/MediaCenterPeripheral. Please export
> this in txt format
>
> --
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Jenelle Coberly [MSFT]" <jenellec@xxxxxxxxxxxxxxxxxxxx> wrote in message
> news:%23BgIgGVHGHA.1728@xxxxxxxxxxxxxxxxxxxxxxx
> > Aryn, Thanks for the logs and files requested. The network capture appears
> > to have been garbled and important data pulled.
> > We were able to find that there was a time that the Xbox and MCE could see
> > eachother. According to the files provided the last time was on Jan 5th.
> > Because we are unable to read the network capture we are not able to tell
> > what is causing them not to see eachother now.
> >
> > I recommend we take the following steps to resolve or further troubleshoot
> > this issue. Please complete the following in order.
> >
> > Begin by disconnecting the Media Center PC and Xbox 360 from your home
> > network
> >
> > ON THE MEDIA CENTER PC
> > Clear out affiliation data from the Media Center by completing the
> > following:
> >
> > 1) Launch regedit (Start --> Run --> "regedit" <enter>)
> > 2) Navigate to
> > HKEY_Local_Machine/Software/Microsoft/MediaCenterPeripheral/DeviceTable
> > 3) delete the entry located under this key that contains numbers. Example:
> > {00000000-0000-0000-0200-00115240D37E}
> >
> > Delete the DVCSETUP.LOG and DVCCONN.lOG from your Windows directory.
> >
> > ON THE XBOX 360
> >
> > Clear out the affiliation data on the Xbox 360 console. To do this, follow
> > these steps:
> > a. In the System section of the Xbox 360 Dashboard, select Computers.
> > b. Select Windows Media Center, and then press the A button.
> > c. To disconnect the connection from the Windows Media Center-based
> > computer, select Disconnect
> > d. Press the B button repeatedly until you return to the System section.
> > e. In the System section, select Memory.
> > f. Select All Devices, select Games, and then select your profile.
> > g. Select Xbox 360 Dashboard, and then select Windows Media Center.
> > h. Select Delete, and then press the A button.
> > i. Press the B button repeatedly until you return to the System section.
> >
> > Connect the Xbox 360 and Media Center directly to the same hub or router.
> > They must be on the same network.
> > Example: Media Center address 192.168.1.1 and Xbox 360 address 192.168.1.5
> > with a 255.255.255.0 subnet mask
> > For simplicity remove all other devices connected to this hub or router.
> >
> > Start a network trace using the freeware tools provided before.
> >
> > Once the Xobx and Media Center are connected, you should see a popup
> > ballon indicating a Xbox 360 is found on the network. When this message
> > appears, doubleclick to start the install.
> > If you do not see this ballon please report this.
> >
> > If you do not see the ballon popup, please manually start the install by
> > completing the following steps.
> > a. Click Start, point to All Programs, point to Accessories, point to
> > Media Center, and then click Media Center Extender Manager.
> > b. On the File menu, click Add a new Xbox 360.
> >
> > Follow the instructions that appear on the screen to complete the setup
> > process to the Xbox 360.
> >
> > If you hit a failure please gather and send in the following:
> > DVCCONN and DVCSETUP log files
> > A new network trace
> > Your exported registry for
> > HKEY_Local_Machine/Software/Microsoft/MediaCenterPeripheral
> >
> >
> > --
> > This posting is provided "AS IS" with no warranties, and confers no
> > rights.
> >
> >
> > "Aryn" <Aryn@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> > news:E52DCA85-21F4-44A8-9C4E-747F1A3D4429@xxxxxxxxxxxxxxxx
> >> Hi Jenelle,
> >>
> >> I just sent the files you requested to the email box you specified... if
> >> you
> >> can figure out anything I'd be very grateful... it's getting very
> >> frustrating.
> >>
> >> Thanks.
> >>
> >> "Jenelle Coberly [MSFT]" wrote:
> >>
> >>> This is very strange. Looks like we will have to really dig into to
> >>> discover
> >>> this issue.
> >>>
> >>> Can you please both get a network trace and provide the export the media
> >>> center extender specific entries of your registry. Please send both of
> >>> these
> >>> to
> >>> msft_mcx at hotmail
> >>>
> >>> Instructions for sending a network capture are as follows:
> >>> 1) download and install
> >>> http://www.analogx.com/contents/download/network/pmon.htm (freeware) on
> >>> your
> >>> Media Center PC that's experiencing the problem
> >>> 2) go to the Windows desktop, Start menu, Programs, AnalogX, PacketMon
> >>> folder and start the "PacketMon" program
> >>> 3) press the "Start" button in the upper-right corner of PacketMon
> >>> 4) go through the setup on the Media Center and Xbo 360 to reproduce the
> >>> problem
> >>> 6) on the Media Center PC, press the "Stop" button on PacketMon
> >>> 7) go to the "File" menu of PacketMon and "Save As..." to a CSV file on
> >>> your
> >>> machine
> >>> 8) send the CSV file
> >>>
> >>> Please complete the following to export the Media Center Extender
> >>> registry
> >>> keys
> >>>
> >>> 1. Run regedit
> >>> 2. Navigate to
> >>> HKEY_Local_Machine\software\Microsoft\MediaCenterPeripheral
> >>> 3. Right click on MediaCenterPeripheral and select Export.
> >>> 4. Save the file type as Txt.
> >>>
> >>> Thank You
> >>>
> >>> --
> >>> This posting is provided "AS IS" with no warranties, and confers no
> >>> rights.
> >>>
> >>> "Aryn" <Aryn@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> >>> news:5FACA5FB-6EBA-4613-B98C-58C6DC466ABF@xxxxxxxxxxxxxxxx
> >>> > I'm having the exact same problem as described... in the setup I see
> >>> > that it's saying 'Verifying Setup Key...' for a few seconds, then goes
> >>> > to the 'Xbox 360 Not Found' screen. Xbox live and Media Connect work
> >>> > just fine... not Media Center...
> >>> >
> >>> > Setup:
> >>> > Windows Media Center edition w/ Rollup 2
> >>> > .NET 1.1 w/ SP1
> >>> > D-Link 624 Router (with live certified firmware)
> >>> > NO firewalls are enabled (or have ever been installed)
> >>> >
> >>> > The following is a snippet from c:\windows\DvcConn.log
> >>> >
> >>> > ---cut---
> >>> >
> >>> > 7:46:09 PM : Searching device table for unaffiliated bobsleds.
> >>> >
> >>> > 7:46:09 PM : Found 1 matching device(s).
> >>> >
> >>> > 7:46:09 PM : Found a device matching the security code. DVCID =
> >>> > {00000000-0000-0000-0200-00125A3B1AC9}
> >>> >
> >>> > 7:46:10 PM : Sanity Check : Making sure device is not already
> >>> > affiliated with this PC.
> >>> >
> >>> > 7:46:10 PM : Starting affiliation.
> >>> >
> >>> > ***********************************************************
> >>> > ERROR
> >>> > ***********************************************************
> >>> > Timed out waiting for affiliation status.
> >>> >
> >>> > 7:46:54 PM : Cancel confirmed by user.
> >>> >
> >>> > 7:46:54 PM : Resetting the device table entry to a clean state.
> >>> >
> >>> > 7:46:54 PM : Turning off the InOOBE flag.
> >>> >
> >>> > 7:46:54 PM : Exiting
> >>> >
> >>> > ---cut---
> >>> >
> >>> > I can also verify that both the SSDP Discovery Service and
> >>> > the Universal Plug and Play Device Host service are running.
> >>> >
> >>> > I've been attempting to get this thing to work since launch. Any
> >>> > ideas?
> >>> >
> >>> >
> >>> > "Gabriel" wrote:
> >>> >
> >>> >> The services.msc list is sent.
> >>> >>
> >>> >> I reviewed my eventvwr and didn't see anything out of the ordinary.
> >>> >> Should
> >>> >> I be looking for a specific log?
> >>> >>
> >>> >> "Jenelle Coberly [MSFT]" wrote:
> >>> >>
> >>> >> > Gabriel,
> >>> >> > Please run services.msc once more and export the list of
> >>> >> > services
> >>> >> > currently running on your Media Center PC
> >>> >> >
> >>> >> > To export complete the following:
> >>> >> > - right click on services and select "Export List..."
> >>> >> > - save as a tab delimited text file
> >>> >> >
> >>> >> > email this text file to msft_mcx at hotmail for review
> >>> >> >
> >>> >> > Please also review your eventvwr messages logged at the time of
> >>> >> > install
> >>> >> > and
> >>> >> > report any messages you recieved.
> >>> >> >
> >>> >> > Thanks
> >>> >> >
> >>> >> > --
> >>> >> > This posting is provided "AS IS" with no warranties, and confers no
> >>> >> > rights.
> >>> >> >
> >>> >> > "Gabriel" <Gabriel@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> >>> >> > news:2BB86C2F-7D85-4F54-81B7-3A6E7F857AE7@xxxxxxxxxxxxxxxx
> >>> >> > >I turned the Windows Firewall off completely during the attempts.
> >>> >> > >
> >>> >> > > "Jenelle Coberly [MSFT]" wrote:
> >>> >> > >
> >>> >> > >> Gabriel,
> >>> >> > >>
> >>> >> > >> Please review the Windows Firewall settings and see if the
> >>> >> > >> option to
> >>> >> > >> "Don't
> >>> >> > >> allow exceptions" is currently enabled. If this is enabled
> >>> >> > >> please
> >>> >> > >> disable
> >>> >> > >> and attempt setup again.
> >>> >> > >>
> >>> >> > >> --
> >>> >> > >> This posting is provided "AS IS" with no warranties, and confers
> >>> >> > >> no
> >>> >> > >> rights.
> >>> >> > >>
> >>> >> > >>
> >>> >> > >> "Gabriel" <Gabriel@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> >>> >> > >> news:7AA5460F-E7AD-4F41-9765-FF4E23D07799@xxxxxxxxxxxxxxxx
> >>> >> > >> >- I only use Windows Firewall
> >>> >> > >> > - My only antivirus is NOD32, and I was not able to connect
> >>> >> > >> > with
> >>> >> > >> > NOD32
> >>> >> > >> > uninstalled.
> >>> >> > >> > - I do not have other third-party privacy, security center, or
> >>> >> > >> > intrusion
> >>> >> > >> > detection installed.
> >>> >> > >> > - I do not have an Nvidia motherboard chipset.
> >>> >> > >> > - SSDP and UPnP services are running.
> >>> >> > >> >
> >>> >> > >> > Connecting my Xbox 360 directly to my MCE PC and following
> >>> >> > >> > your
> >>> >> > >> > directions
> >>> >> > >> > did not work.
> >>> >> > >> >
> >>> >> > >> > Contents of the new DvcConn.log:
> >>> >> > >> >
> >>> >> > >> > ***********************************************************
> >>> >> > >> > Wednesday, 11 January 2006 12:12:53
> >>> >> > >> > ***********************************************************
> >>> >> > >> > 12:12:53 PM : CmdLine: DvcConn launched from DvcSetup.
> >>> >> > >> >
> >>> >> > >> > 12:12:53 PM : Checking OS version.
> >>> >> > >> >
> >>> >> > >> > 12:12:53 PM : Checking MCE version.
> >>> >> > >> >
> >>> >> > >> > 12:12:53 PM : MCE version = Emerald.
> >>> >> > >> >
> >>> >> > >> > 12:12:53 PM : Checking only instance of installer.
> >>> >> > >> >
> >>> >> > >> > 12:12:53 PM : CmdLine: Connection Wizard.
> >>> >> > >> >
> >>> >> > >> > 12:12:53 PM : CmdLine: Security code passed in via cmdline:
> >>> >> > >> > 8332-6080
> >>> >> > >> >
> >>> >> > >> > 12:12:53 PM : CmdLine: Skin = Xenon.
> >>> >> > >> >
> >>> >> > >> > 12:12:53 PM : CmdLine: Skipping Pre-Run Checks.
> >>> >> > >> >
> >>> >> > >> > 12:12:53 PM : Verifying user is Administrator.
> >>> >> > >> >
> >>> >> > >> > 12:12:53 PM : Verifying EULA is present.
> >>> >> > >> >
> >>> >> > >> > 12:12:53 PM : Verifying MCE is NOT installed on a dynamic
> >>> >> > >> > disk.
> >>> >> > >> >
> >>> >> > >> > 12:12:54 PM : Start conditions met.
.

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