Re: More than a month later, my Xbox 360 still won't connect to my

I received your netcap trace but am unable to open it. I am having a hard
time believing that each trace file you have sent is getting corrupt in
email. What type of nic card to you have in the Media Center PC?

Did you get a chance to gather the other logs requested?

-DVCCONN and DVCSETUP log files
-Your exported registry for
HKEY_Local_Machine/Software/Microsoft/MediaCenterPeripheral. Please export
this in txt format

--
This posting is provided "AS IS" with no warranties, and confers no rights.

"Jenelle Coberly [MSFT]" <jenellec@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:%23BgIgGVHGHA.1728@xxxxxxxxxxxxxxxxxxxxxxx
> Aryn, Thanks for the logs and files requested. The network capture appears
> to have been garbled and important data pulled.
> We were able to find that there was a time that the Xbox and MCE could see
> eachother. According to the files provided the last time was on Jan 5th.
> Because we are unable to read the network capture we are not able to tell
> what is causing them not to see eachother now.
>
> I recommend we take the following steps to resolve or further troubleshoot
> this issue. Please complete the following in order.
>
> Begin by disconnecting the Media Center PC and Xbox 360 from your home
> network
>
> ON THE MEDIA CENTER PC
> Clear out affiliation data from the Media Center by completing the
> following:
>
> 1) Launch regedit (Start --> Run --> "regedit" <enter>)
> 2) Navigate to
> HKEY_Local_Machine/Software/Microsoft/MediaCenterPeripheral/DeviceTable
> 3) delete the entry located under this key that contains numbers. Example:
> {00000000-0000-0000-0200-00115240D37E}
>
> Delete the DVCSETUP.LOG and DVCCONN.lOG from your Windows directory.
>
> ON THE XBOX 360
>
> Clear out the affiliation data on the Xbox 360 console. To do this, follow
> these steps:
> a. In the System section of the Xbox 360 Dashboard, select Computers.
> b. Select Windows Media Center, and then press the A button.
> c. To disconnect the connection from the Windows Media Center-based
> computer, select Disconnect
> d. Press the B button repeatedly until you return to the System section.
> e. In the System section, select Memory.
> f. Select All Devices, select Games, and then select your profile.
> g. Select Xbox 360 Dashboard, and then select Windows Media Center.
> h. Select Delete, and then press the A button.
> i. Press the B button repeatedly until you return to the System section.
>
> Connect the Xbox 360 and Media Center directly to the same hub or router.
> They must be on the same network.
> Example: Media Center address 192.168.1.1 and Xbox 360 address 192.168.1.5
> with a 255.255.255.0 subnet mask
> For simplicity remove all other devices connected to this hub or router.
>
> Start a network trace using the freeware tools provided before.
>
> Once the Xobx and Media Center are connected, you should see a popup
> ballon indicating a Xbox 360 is found on the network. When this message
> appears, doubleclick to start the install.
> If you do not see this ballon please report this.
>
> If you do not see the ballon popup, please manually start the install by
> completing the following steps.
> a. Click Start, point to All Programs, point to Accessories, point to
> Media Center, and then click Media Center Extender Manager.
> b. On the File menu, click Add a new Xbox 360.
>
> Follow the instructions that appear on the screen to complete the setup
> process to the Xbox 360.
>
> If you hit a failure please gather and send in the following:
> DVCCONN and DVCSETUP log files
> A new network trace
> Your exported registry for
> HKEY_Local_Machine/Software/Microsoft/MediaCenterPeripheral
>
>
> --
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
>
> "Aryn" <Aryn@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> news:E52DCA85-21F4-44A8-9C4E-747F1A3D4429@xxxxxxxxxxxxxxxx
>> Hi Jenelle,
>>
>> I just sent the files you requested to the email box you specified... if
>> you
>> can figure out anything I'd be very grateful... it's getting very
>> frustrating.
>>
>> Thanks.
>>
>> "Jenelle Coberly [MSFT]" wrote:
>>
>>> This is very strange. Looks like we will have to really dig into to
>>> discover
>>> this issue.
>>>
>>> Can you please both get a network trace and provide the export the media
>>> center extender specific entries of your registry. Please send both of
>>> these
>>> to
>>> msft_mcx at hotmail
>>>
>>> Instructions for sending a network capture are as follows:
>>> 1) download and install
>>> http://www.analogx.com/contents/download/network/pmon.htm (freeware) on
>>> your
>>> Media Center PC that's experiencing the problem
>>> 2) go to the Windows desktop, Start menu, Programs, AnalogX, PacketMon
>>> folder and start the "PacketMon" program
>>> 3) press the "Start" button in the upper-right corner of PacketMon
>>> 4) go through the setup on the Media Center and Xbo 360 to reproduce the
>>> problem
>>> 6) on the Media Center PC, press the "Stop" button on PacketMon
>>> 7) go to the "File" menu of PacketMon and "Save As..." to a CSV file on
>>> your
>>> machine
>>> 8) send the CSV file
>>>
>>> Please complete the following to export the Media Center Extender
>>> registry
>>> keys
>>>
>>> 1. Run regedit
>>> 2. Navigate to
>>> HKEY_Local_Machine\software\Microsoft\MediaCenterPeripheral
>>> 3. Right click on MediaCenterPeripheral and select Export.
>>> 4. Save the file type as Txt.
>>>
>>> Thank You
>>>
>>> --
>>> This posting is provided "AS IS" with no warranties, and confers no
>>> rights.
>>>
>>> "Aryn" <Aryn@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>>> news:5FACA5FB-6EBA-4613-B98C-58C6DC466ABF@xxxxxxxxxxxxxxxx
>>> > I'm having the exact same problem as described... in the setup I see
>>> > that it's saying 'Verifying Setup Key...' for a few seconds, then goes
>>> > to the 'Xbox 360 Not Found' screen. Xbox live and Media Connect work
>>> > just fine... not Media Center...
>>> >
>>> > Setup:
>>> > Windows Media Center edition w/ Rollup 2
>>> > .NET 1.1 w/ SP1
>>> > D-Link 624 Router (with live certified firmware)
>>> > NO firewalls are enabled (or have ever been installed)
>>> >
>>> > The following is a snippet from c:\windows\DvcConn.log
>>> >
>>> > ---cut---
>>> >
>>> > 7:46:09 PM : Searching device table for unaffiliated bobsleds.
>>> >
>>> > 7:46:09 PM : Found 1 matching device(s).
>>> >
>>> > 7:46:09 PM : Found a device matching the security code. DVCID =
>>> > {00000000-0000-0000-0200-00125A3B1AC9}
>>> >
>>> > 7:46:10 PM : Sanity Check : Making sure device is not already
>>> > affiliated with this PC.
>>> >
>>> > 7:46:10 PM : Starting affiliation.
>>> >
>>> > ***********************************************************
>>> > ERROR
>>> > ***********************************************************
>>> > Timed out waiting for affiliation status.
>>> >
>>> > 7:46:54 PM : Cancel confirmed by user.
>>> >
>>> > 7:46:54 PM : Resetting the device table entry to a clean state.
>>> >
>>> > 7:46:54 PM : Turning off the InOOBE flag.
>>> >
>>> > 7:46:54 PM : Exiting
>>> >
>>> > ---cut---
>>> >
>>> > I can also verify that both the SSDP Discovery Service and
>>> > the Universal Plug and Play Device Host service are running.
>>> >
>>> > I've been attempting to get this thing to work since launch. Any
>>> > ideas?
>>> >
>>> >
>>> > "Gabriel" wrote:
>>> >
>>> >> The services.msc list is sent.
>>> >>
>>> >> I reviewed my eventvwr and didn't see anything out of the ordinary.
>>> >> Should
>>> >> I be looking for a specific log?
>>> >>
>>> >> "Jenelle Coberly [MSFT]" wrote:
>>> >>
>>> >> > Gabriel,
>>> >> > Please run services.msc once more and export the list of
>>> >> > services
>>> >> > currently running on your Media Center PC
>>> >> >
>>> >> > To export complete the following:
>>> >> > - right click on services and select "Export List..."
>>> >> > - save as a tab delimited text file
>>> >> >
>>> >> > email this text file to msft_mcx at hotmail for review
>>> >> >
>>> >> > Please also review your eventvwr messages logged at the time of
>>> >> > install
>>> >> > and
>>> >> > report any messages you recieved.
>>> >> >
>>> >> > Thanks
>>> >> >
>>> >> > --
>>> >> > This posting is provided "AS IS" with no warranties, and confers no
>>> >> > rights.
>>> >> >
>>> >> > "Gabriel" <Gabriel@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>>> >> > news:2BB86C2F-7D85-4F54-81B7-3A6E7F857AE7@xxxxxxxxxxxxxxxx
>>> >> > >I turned the Windows Firewall off completely during the attempts.
>>> >> > >
>>> >> > > "Jenelle Coberly [MSFT]" wrote:
>>> >> > >
>>> >> > >> Gabriel,
>>> >> > >>
>>> >> > >> Please review the Windows Firewall settings and see if the
>>> >> > >> option to
>>> >> > >> "Don't
>>> >> > >> allow exceptions" is currently enabled. If this is enabled
>>> >> > >> please
>>> >> > >> disable
>>> >> > >> and attempt setup again.
>>> >> > >>
>>> >> > >> --
>>> >> > >> This posting is provided "AS IS" with no warranties, and confers
>>> >> > >> no
>>> >> > >> rights.
>>> >> > >>
>>> >> > >>
>>> >> > >> "Gabriel" <Gabriel@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>>> >> > >> news:7AA5460F-E7AD-4F41-9765-FF4E23D07799@xxxxxxxxxxxxxxxx
>>> >> > >> >- I only use Windows Firewall
>>> >> > >> > - My only antivirus is NOD32, and I was not able to connect
>>> >> > >> > with
>>> >> > >> > NOD32
>>> >> > >> > uninstalled.
>>> >> > >> > - I do not have other third-party privacy, security center, or
>>> >> > >> > intrusion
>>> >> > >> > detection installed.
>>> >> > >> > - I do not have an Nvidia motherboard chipset.
>>> >> > >> > - SSDP and UPnP services are running.
>>> >> > >> >
>>> >> > >> > Connecting my Xbox 360 directly to my MCE PC and following
>>> >> > >> > your
>>> >> > >> > directions
>>> >> > >> > did not work.
>>> >> > >> >
>>> >> > >> > Contents of the new DvcConn.log:
>>> >> > >> >
>>> >> > >> > ***********************************************************
>>> >> > >> > Wednesday, 11 January 2006 12:12:53
>>> >> > >> > ***********************************************************
>>> >> > >> > 12:12:53 PM : CmdLine: DvcConn launched from DvcSetup.
>>> >> > >> >
>>> >> > >> > 12:12:53 PM : Checking OS version.
>>> >> > >> >
>>> >> > >> > 12:12:53 PM : Checking MCE version.
>>> >> > >> >
>>> >> > >> > 12:12:53 PM : MCE version = Emerald.
>>> >> > >> >
>>> >> > >> > 12:12:53 PM : Checking only instance of installer.
>>> >> > >> >
>>> >> > >> > 12:12:53 PM : CmdLine: Connection Wizard.
>>> >> > >> >
>>> >> > >> > 12:12:53 PM : CmdLine: Security code passed in via cmdline:
>>> >> > >> > 8332-6080
>>> >> > >> >
>>> >> > >> > 12:12:53 PM : CmdLine: Skin = Xenon.
>>> >> > >> >
>>> >> > >> > 12:12:53 PM : CmdLine: Skipping Pre-Run Checks.
>>> >> > >> >
>>> >> > >> > 12:12:53 PM : Verifying user is Administrator.
>>> >> > >> >
>>> >> > >> > 12:12:53 PM : Verifying EULA is present.
>>> >> > >> >
>>> >> > >> > 12:12:53 PM : Verifying MCE is NOT installed on a dynamic
>>> >> > >> > disk.
>>> >> > >> >
>>> >> > >> > 12:12:54 PM : Start conditions met.
>>> >> > >> >
>>> >> > >> > 12:12:54 PM : Searching device table for unaffiliated
>>> >> > >> > bobsleds.
>>> >> > >> >
>>> >> > >> > 12:12:54 PM : Found 1 matching device(s).
>>> >> > >> >
>>> >> > >> > 12:12:54 PM : Found a device matching the security code.
>>> >> > >> > DVCID =
>>> >> > >> > {00000000-0000-0000-0200-00125A4AA3C9}
>>> >> > >> >
>>> >> > >> > 12:12:55 PM : Sanity Check : Making sure device is not already
>>> >> > >> > affiliated
>>> >> > >> > with this PC.
>>> >> > >> >
>>> >> > >> > 12:12:56 PM : Starting affiliation.
>>> >> > >> >
>>> >> > >> > ***********************************************************
>>> >> > >> > ERROR
>>> >> > >> > ***********************************************************
>>> >> > >> > Timed out waiting for affiliation status.
>>> >> > >> >
>>> >> > >> > 12:13:49 PM : Resetting the device table entry to a clean
>>> >> > >> > state.
>>> >> > >> >
>>> >> > >> > 12:13:49 PM : Clearing the device ID.
>>> >> > >> >
>>> >> > >> > 12:13:49 PM : Clearing the security code.
>>> >> > >> >
>>> >> > >> > 12:13:51 PM : Verifying security codes.
>>> >> > >> >
>>> >> > >> > 12:13:51 PM : Security Code: 8332-6080
>>> >> > >> >
>>> >> > >> > 12:13:51 PM : Searching device table for unaffiliated
>>> >> > >> > bobsleds.
>>> >> > >> >
>>> >> > >> > 12:13:51 PM : Found 1 matching device(s).
>>> >> > >> >
>>> >> > >> > 12:13:51 PM : Found a device matching the security code.
>>> >> > >> > DVCID =
>>> >> > >> > {00000000-0000-0000-0200-00125A4AA3C9}
>>> >> > >> >
>>> >> > >> > 12:13:52 PM : Sanity Check : Making sure device is not already
>>> >> > >> > affiliated
>>> >> > >> > with this PC.
>>> >> > >> >
>>> >> > >> > 12:13:52 PM : Starting affiliation.
>>> >> > >> >
>>> >> > >> > ***********************************************************
>>> >> > >> > ERROR
>>> >> > >> > ***********************************************************
>>> >> > >> > Timed out waiting for affiliation status.
>>> >> > >> >
>>> >> > >> > 12:15:28 PM : Cancel confirmed by user.
>>> >> > >> >
>>> >> > >> > 12:15:28 PM : Resetting the device table entry to a clean
>>> >> > >> > state.
>>> >> > >> >
>>> >> > >> > 12:15:28 PM : Turning off the InOOBE flag.
>>> >> > >> >
>>> >> > >> > 12:15:28 PM : Exiting
>>> >> > >> >
>>> >> > >> > Contents of the new DvcSetup.log:
>>> >> > >> >
>>> >> > >> > ***********************************************************
>>> >> > >> > Wednesday, 11 January 2006 12:10:53
>>> >> > >> > ***********************************************************
>>> >> > >> > 12:10:52 PM : Checking OS version.
>>> >> > >> >
>>> >> > >> > 12:10:53 PM : Checking MCE version.
>>> >> > >> >
>>> >> > >> > 12:10:53 PM : MCE version = Emerald.
>>> >> > >> >
>>> >> > >> > 12:10:53 PM : Checking only instance of installer.
>>> >> > >> >
>>> >> > >> > 12:10:53 PM : CmdLine: Installing.
>>> >> > >> >
>>> >> > >> > 12:10:53 PM : CmdLine: Skin = Xenon.
>>> >> > >> >
>>> >> > >> > 12:10:53 PM : Verifying user is Administrator.
>>> >> > >> >
>>> >> > >> > 12:10:53 PM : Verifying EULA is present.
>>> >> > >> >
>>> >> > >> > 12:10:53 PM : Verifying MCE is NOT installed on a dynamic
>>> >> > >> > disk.
>>> >> > >> >
>>> >> > >> > 12:10:53 PM : Verifying OS is NOT Longhorn.
>>> >> > >> >
>>> >> > >> > 12:10:53 PM : Verifying MCE version.
>>> >> > >> >
>>> >> > >> > 12:10:53 PM : OS is Emerald : Verifying Sessions QFE is
>>> >> > >> > installed.
>>> >> > >> >
>>> >> > >> > 12:10:53 PM : Verifying NIC is present.
>>> >> > >> >
>>> >> > >> > 12:10:53 PM : Checking if Media Center First Run has been
>>> >> > >> > completed.
>>> >> > >> >
>>> >> > >> > 12:10:53 PM : Start conditions met.
>>> >> > >> >
>>> >> > >> > 12:10:53 PM : MCX Software is not installed
>>> >> > >> >
>>> >> > >> > 12:11:01 PM : Checking if tuners are in use.
>>> >> > >> >
>>> >> > >> > 12:11:04 PM : Detecting configured tuners...
>>> >> > >> >
>>> >> > >> > WARNING: No tuners found!
>>> >> > >> >
>>> >> > >> > 12:11:04 PM : No tuners in use: Skipping TunerWarning page.
>>> >> > >> >
>>> >> > >> > 12:11:04 PM : Loading EULA from:
>>> >> > >> > c:\de3dd2c2859adfa07ce32b68e1c697\MCRDInstaller\..\Eula.txt
>>> >> > >> >
>>> >> > >> > 12:11:07 PM : Stopping MCRD service.
>>> >> > >> >
>>> >> > >> > 12:11:08 PM : Stopping QWAVE service.
>>> >> > >> >
>>> >> > >> > 12:11:08 PM : MCRD service has been stopped.
>>> >> > >> >
>>> >> > >> > 12:11:08 PM : Checking available disk space.
>>> >> > >> >
>>> >> > >> > 12:11:09 PM : Disk space verification succeeded.
>>> >> > >> >
>>> >> > >> > 12:11:09 PM : Starting install.
>>> >> > >> >
>>> >> > >> > 12:11:09 PM : Starting Emerald QFE install:
>>> >> > >> > c:\de3dd2c2859adfa07ce32b68e1c697\MCRDInstaller\WindowsXPMediaCenter2005-kb905589.exe
>
>


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