Re: Vongo download problem on MCE PC

Richard,
To my dismay, Vongo won't install on Windows XP Professional x64 (64
bit edition). Error message is that it requires Win 2000 or XP.

On Tue, 17 Jan 2006 23:24:53 +0530, Richard Brownrigg
<Richard.Brownrigg.21sjzn@xxxxxxxxxxxxx> wrote:

>
>Hello,
>
>I am the VP - Technology at Starz and responsible for Vongo.
>
>The issue that you describe could be the result of one of two problems
>which we have seen. the first is an individualization issue. Vongo
>requires the Windows Media player to be individualized prioir to you
>downlowding any content. This can be done a couple of ways, but I
>would suggest you contact our customer service and they can walk you
>through the steps. If you launch the client and click the contact on
>the top menu bar, there are a list of ways to contact us. I woudl use
>the chat as they will give you the URL which you can copy and paste.
>
>The second issue coudl be the issue that jolt spoke of. The DRM store,
>the place where the licenses are, can become corrupt. if it does, you
>can try backing it up, then deleteing it and then doing a restore. If
>the restore does not work you may have to just delete the store and
>start acquiring license again. If you have a subscription service like
>Yahoo Music or Napster, this will happen automatically when you try to
>play the content. If you have purchased content and own it, you may
>have to contact customer service for the service and tell them you lost
>your license for the content.
>
>In closing, we have made an update to the beta build which better
>addresses the first issue and it is available on vongo.com. I would
>reccomend you going to the site, downloading it and upgrading.
>
>I hope this helps.
--

Barb Bowman
MS Windows-MVP
Expert Zone Columnist
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/
.

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