Re: Guide program will not download in version 2002
- From: "Doug Knox MS-MVP" <dknox@xxxxxxxx>
- Date: Tue, 8 Nov 2005 16:05:52 -0500
The use of 3rd party "security" or "privacy" software can have unpredictable results, with many applications. Its fairly quick to troubleshoot, particularly if its the "privacy" variety of software. Simply uninstall it and see if the problem clears. As I said, there is a known issue with McAfee's Privacy Service software and downloading Guide data. And rather than fix it, they just say, "It isn't supported on Media Center".
--
Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart Display\Security
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com
--------------------------------
Per user Group Policy Restrictions for XP Home and XP Pro
http://www.dougknox.com/xp/utils/xp_securityconsole.htm
--------------------------------
Please reply only to the newsgroup so all may benefit.
Unsolicited e-mail is not answered.
"Chuck" <Chuck@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:C2908A0B-B92D-4C5F-A602-963581B258F7@xxxxxxxxxxxxxxxx
> Thanks for your reply Doug,
>
> Just to be clear, you know of no other reason than to blame it on symantec
> and internet security, that the guide will not work in MCE, and MCE says it
> cannot connect to the internet (even though in standard XP it works fine).
>
> I really want this confirmation from you if possible before I go to
> symantec. As they will surely blame it on MS.
>
> "Doug Knox MS-MVP" wrote:
>
>> My first suspect would be NIS. Particularly any firewall or "privacy" features. McAfee's competing product includes the Privacy Service, which is known to break guide downloading.
>>
>> --
>> Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart Display\Security
>> Win 95/98/Me/XP Tweaks and Fixes
>> http://www.dougknox.com
>> --------------------------------
>> Per user Group Policy Restrictions for XP Home and XP Pro
>> http://www.dougknox.com/xp/utils/xp_securityconsole.htm
>> --------------------------------
>> Please reply only to the newsgroup so all may benefit.
>> Unsolicited e-mail is not answered.
>>
>> "Chuck" <Chuck@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:D4292462-77AE-41C8-8BCE-633895546405@xxxxxxxxxxxxxxxx
>> > Doug,
>> >
>> > I am the original writer of this problem which was never quite answered
>> > although Alfonso, has got me thinking with his problem (never did hear back
>> > from Gary at MS)
>> >
>> > I am using Norton Internet Security 2005 with all of the updates to current.
>> > NIS is using its own firewall and security features. Should I be looking at
>> > this as a possible problem? Is there a setting I should change in order to
>> > let MCE connect to the internet and download guide data? As I had mentioned
>> > earlier, when in XP, internet connects just fine, but when in MCE, it says
>> > cannot establish a internet connection.
>> >
>> > Thanks for your input, Chuck
>> >
>> > "Doug Knox MS-MVP" wrote:
>> >
>> >> What antivirus software are you using? McAfee by any chance? If so, did you install the Privacy Service? If you did, remove the Privacy Service, disabling it isn't sufficient.
>> >>
>> >> --
>> >> Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart Display\Security
>> >> Win 95/98/Me/XP Tweaks and Fixes
>> >> http://www.dougknox.com
>> >> --------------------------------
>> >> Per user Group Policy Restrictions for XP Home and XP Pro
>> >> http://www.dougknox.com/xp/utils/xp_securityconsole.htm
>> >> --------------------------------
>> >> Please reply only to the newsgroup so all may benefit.
>> >> Unsolicited e-mail is not answered.
>> >>
>> >> "Alfonso" <aaac1117@xxxxxxxxx> wrote in message news:1130993548.377704.220620@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>> >> > Bad luck!
>> >> >
>> >> > See my previous post. I started with 1. Installed antivirus + firewall
>> >> > software. The guide-downloading issue came back! Now MCE indicates it
>> >> > cannot connect to the Internet again.
>> >> >
>> >> > I disabled (not removed) the antivirus + firewall. No luck.
>> >> >
>> >> > I installed rollup 2. No luck.
>> >> >
>> >> > Now I am wondering if removing the antivirus + firewall would solve the
>> >> > issue or not. No clue.
>> >> >
>> >> > Will wait for a couple of days and continue reading the postings...
>> >> >
>> >> > Alf
>> >> >
>> >>
>>
.
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- Re: Guide program will not download in version 2002
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- Re: Guide program will not download in version 2002
- From: Doug Knox MS-MVP
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- From: Doug Knox MS-MVP
- Re: Guide program will not download in version 2002
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