Re: EPG Error Submissions ignored by MS/Broadcasting Dataservices

Tech Tip: Click here to run a free scan for Windows Errors and optimize PC performance

Hi CJ,

Its not a cop-out but a statement of facts. I don't like having 94% of the
issue reports missing data. I really wish that I had the information need
to contact each one of you to get the missing information. However if that
information was collected there would be others who would get even angrier
and claim that Microsoft was tracking its customers (In all honesty every
single one of us has seen or heard of news reprots similar to this).
Please read the Privacy Policy for Microsoft and know that there are
restrictions on the information that we can collect and keep. I see the
94% of the issues and in some cases I can figure it out, but the #1 thing
you can do to increase the rate of solid information is to submit the issue
reports from the MCE system itself. In looking at the 94% that simple
thing would reduce that down below 50%. I would LOVE to have >50% of the
issues reported be filed as a bug.

Using your example what is the headend ID for TeleWest London? How about
all the other headends used throught England and Ireland that need these
channels added? That is how this information is generated by the
broadcasters themselves, not by the provider name. I can find out the
Headend ID for TeleWest but it takes me almost 15 minutes to dig through
the different databases that we receive to locate it. It takes BDS even
longer as they have to dig through an even larger database covering all of
europe and countries like Russia. I have posted the number of headends
that BDS deals with previously and now that several new countries have been
added it has more than doubled. By using the tool on the MCE system itself
we capture that information and I have it. This means that instead of
spending 15 minutes to research and file one issue, I can file 3 issues.
That is why its critical to use the form from the MCE system itself and why
I ask for it or the postal code and provider name when you put issues here.

If you e-mail issues directly to BDS it generally will end up adding around
4 days to the solution as the e-mail is sent to me and I have to send it to
a tester to get the required information such as Headend & Broadcaster ID
that is used by the databases. This information is collected by the tool
when you use a MCE system to file the bug and shortens the time I need to
get the bug fixed.

I have never claimed that the tool is perfect, in fact I'm probably the
most vocal about the issues it has. When I first saw it my initial
reaction was "Good first step, when will the rest of it show up?". This is
one of the many things that I work on when I'm not researching the missing
information in issue reports. Out of the work week, I spend 30 hours with
the EPG and almost 1/2 of it is researching the missing data for the issues
that have fallen into the 94% group.

CJ if you would like to go into deep details about the issues you are angry
about let me know. I would be more than happy to contact you off-line and
discuss them. I can almost promise that the issues you are getting angry
about are the exact same ones that I have. If nothing else it woud give
you a person, not a blank *** of digital paper to vent the frustrations
with.

Thanks!
Chris Hill
Windows Media

Please do not send e-mail directly to this alias. This address is for
newsgroup purposes only.
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
> From: "CJSnet" <usenet@xxxxxxxxxxxxxxxxxxx>
> References: <ps6sk191gt6bkbkqrnpo5urhohku7u3dng@xxxxxxx>
<#VvVea9zFHA.2212@xxxxxxxxxxxxxxxxxxxx>
<78gsk15tngl98pn0as04mmmh3akvft66cc@xxxxxxx>
<pp33Z3C0FHA.1144@xxxxxxxxxxxxxxxxxxxxx>
<34iuk1tgk6ha8b4md71851i21l158ks9eh@xxxxxxx>
<shJIRgA7AkUDFwRY@xxxxxxxxxxxxx> <ejrBolm0FHA.3856@xxxxxxxxxxxxxxxxxxxx>
<D83C7ED7-578D-4269-BE95-823902FD0F21@xxxxxxxxxxxxx>
<ed55m11igo62dqv4qp3l8o640j6p4l2qah@xxxxxxx>
<90c5m1hvru8o49ai53as97gqet8a61liqk@xxxxxxx>
<kbd6m19kcveksa6r0srliahnad5173vjcd@xxxxxxx>
<o0lcm1d9r9bi4sg870812m4ii348beibhi@xxxxxxx>
<uCK2jz#3FHA.2904@xxxxxxxxxxxxxxxxxxxxx>
> Subject: Re: EPG Error Submissions ignored by MS/Broadcasting Dataservices
> Date: Fri, 4 Nov 2005 22:27:19 -0000
> Lines: 151
> X-Priority: 3
> X-MSMail-Priority: Normal
> X-Newsreader: Microsoft Outlook Express 6.00.2900.2670
> X-RFC2646: Format=Flowed; Original
> X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2670
> Message-ID: <ubeGn7Y4FHA.4076@xxxxxxxxxxxxxxxxxxxx>
> Newsgroups: microsoft.public.windows.mediacenter
> NNTP-Posting-Host: 82-43-123-29.cable.ubr02.mort.blueyonder.co.uk
82.43.123.29
> Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP15.phx.gbl
> Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.mediacenter:64873
> X-Tomcat-NG: microsoft.public.windows.mediacenter
>
> Chris this is a total cop-out and you know it. Sounds like you're quite
> happy only having to do 6% of the work and ignoring 94% or errors because
> there's 'not enough info', otherwise you'd make the web form foolproof,
or
> at least send an auto-e-mail telling people you need more info.
>
> I find this disgusting, knowing how many errors I've sent, to realise
even
> though I gave all the info that would let you trace the fault, you may
not
> have even bothered with it and filed it in the trash because it wasn't
the
> specific info you desired.
>
> How many users at home do you really expect to know what the hell a
Headend
> ID is?
>
> It is simple, for example with a recent issue, here is all the info you
> need:
>
> ITV4 AND SKY HAVE LAUNCHED 2 NEW CHANNELS IN THE UK BUT THEY DON'T APPEAR
ON
> THE EPG FOR TELEWEST LONDON
>
> If BDS really don't know what that means, then you all deserve for Media
> Center to completely fail as a system, and at this rate it will.
>
> WAKE UP FOR GOODNESS SAKE GUYS!!!!!!!!!!!!!!
>
> I am e-mailing BDS direct with this error, as they have no problem
speaking
> English instead of headend flipping codes. They will fix the problem in
a
> timely fashion.
>
> I suggest we all bypass Chris Hill and the online EPG report form, as
it's
> clearly totally pointless as they willingly ignore 94% of our good
efforts.
>
> Totally pathetic, sorry, you've really angered me now.
> --
> CJSnet
>
> (Remove TEETH to reply by e-mail.)
>
>
> ""Chris Hill [MSFT]"" <a-chill@xxxxxxxxxxxxx> wrote in message
> news:uCK2jz%233FHA.2904@xxxxxxxxxxxxxxxxxxxxxxxx
> > Hi Nigel,
> >
> > The issues that come through the website are reviewed and compared to
> > "known" issues, valid data and to see if there are enough details to
> > reproduce the issue. Very few of them contain this information. For
> > example here are the numbers from October 16th through October 22nd:
> >
> > New reports: 63
> >
> > Breakdown of bug numbers:
> >
> > New bugs generated from reports: 4
> > Not an EPG issue: 3
> > Won't fix/By Design: 1
> > Duplicate reports: 1
> > Tech support request: 4
> > Not enough info, no cab/text file or no repro step reports: 50
> >
> > In other words slightly more than 6% of the bug reports we received
> > actualy
> > contain the information I need to get them fixed. That is why I have
> > asked
> > a number of times that you include the following information in each
issue
> > even though it should be generated by the bug report and then post it
here
> > as a thread titled EPG: (Country).
> >
> > Country:
> > TV Signal type:
> > Postal Code:
> > Headend Name:
> > Headend ID:
> > Detailed Description of the issue:
> >
> > As for the new channels, that is something I'm working with the Program
> > Managers to get resolved. Its an uphill battle to get it changed but it
> > will happen mainly because of the feedback provided here in the
newsgroup.
> >
> > Chris Hill
> > Windows Media Data Quality
> > EPG/DVD/CD/Games/MSN
> >
> > Please do not send e-mail directly to this alias. This address is for
> > newsgroup purposes only.
> > This posting is provided "AS IS" with no warranties, and confers no
> > rights.
> > --------------------
> >> From: Nigel Barker <nigel@xxxxxx>
> >> Newsgroups: microsoft.public.windows.mediacenter
> >> Subject: Re: EPG Error Submissions ignored by MS/Broadcasting
> >> Dataservices
> >> Message-ID: <o0lcm1d9r9bi4sg870812m4ii348beibhi@xxxxxxx>
> >> References: <ps6sk191gt6bkbkqrnpo5urhohku7u3dng@xxxxxxx>
> > <#VvVea9zFHA.2212@xxxxxxxxxxxxxxxxxxxx>
> > <78gsk15tngl98pn0as04mmmh3akvft66cc@xxxxxxx>
> > <pp33Z3C0FHA.1144@xxxxxxxxxxxxxxxxxxxxx>
> > <34iuk1tgk6ha8b4md71851i21l158ks9eh@xxxxxxx>
> > <shJIRgA7AkUDFwRY@xxxxxxxxxxxxx> <ejrBolm0FHA.3856@xxxxxxxxxxxxxxxxxxxx>
> > <D83C7ED7-578D-4269-BE95-823902FD0F21@xxxxxxxxxxxxx>
> > <ed55m11igo62dqv4qp3l8o640j6p4l2qah@xxxxxxx>
> > <90c5m1hvru8o49ai53as97gqet8a61liqk@xxxxxxx>
> > <kbd6m19kcveksa6r0srliahnad5173vjcd@xxxxxxx>
> >> X-Newsreader: Forte Agent 1.93/32.576 English (American)
> >> MIME-Version: 1.0
> >> Content-Type: text/plain; charset=us-ascii
> >> Content-Transfer-Encoding: 7bit
> >> Lines: 21
> >> Date: Mon, 31 Oct 2005 19:02:44 GMT
> >> NNTP-Posting-Host: 16.19.192.182
> >> X-Complaints-To: abuse@xxxxxx
> >> X-Trace: news.cpqcorp.net 1130785364 16.19.192.182 (Mon, 31 Oct 2005
> > 11:02:44 PST)
> >> NNTP-Posting-Date: Mon, 31 Oct 2005 11:02:44 PST
> >> Organization: Hewlett-Packard Company
> >> Path:
> >
TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!newsfeed00.sul.t-online.de!t-onli
> >
ne.de!news.glorb.com!newsfeeds.ihug.co.nz!ihug.co.nz!news.compaq.com!news.cp
> > qcorp.net!53ab2750!not-for-mail
> >> Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.mediacenter:63935
> >> X-Tomcat-NG: microsoft.public.windows.mediacenter
> >>
> >> On Sat, 29 Oct 2005 09:26:43 GMT, Nigel Barker <nigel@xxxxxx> wrote:
> >>
> >> >There are two more major launches of new TV channels in the UK next
week
> > (Sky3 &
> >> >ITV4) on the Sky platform these are on channels 108 & 120
respectively.
> >> >Digiguide already has listings for Sky3 but as yet there is no sign of
> > these
> >> >channels in the MCE EPG.
> >> >
> >> >Any bets on whether the More4 debacle will be repeated?
> >>
> >> I am not surprised to see that Sky3 is now broadcasting & there is no
> > entry in
> >> the MCE EPG. ITV4 starts tomorrow & again there is no entry in the EPG.
> >> Digiguide has the data. It seems pretty likely that BDS would have the
> > data so
> >> why doesn't Microsoft have this data ready to download to our EPGs?
> >>
> >> I'll log a problem on the web site but I have no confidence that
anybody
> > pays
> >> any attention to these issues. Chris Hill of Microsoft seems to have
> > ducked for
> >> cover & hasn't posted here for a while. I wonder why?
> >>
> >> --
> >> Nigel Barker
> >> Live from the sunny Cote d'Azur
> >>
> >
>
>
>

.

Quantcast